Help desk engineer Work, Jobs in Daventry, Eng (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Order Management Clerk
Biesse —Daventry
Technical Support Analyst
S4labour Ltd —Banbury
- £35,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Hotel
- Analysis skills
- Free parking
- Work from home
Quick apply
9d
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
Quick apply
IT Technician
GXO Logistics —Northampton
- £29,050 a year
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
IT Support Contract
Ekco —Milton Keynes
- Maintenance
- English
- Travel
Quick apply
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Mentoring
- Training & development
Senior Support Engineer
Novastar Infotech Ltd —Milton Keynes
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- In-person
Quick apply
10d
Group Junior Network Engineer
Topps Tiles —Leicester
- Continuous improvement
- Travel
- Training & development
- Free parking
- Employee discount
Conservatory & Extension Contracts / Project Manager / Service Administrator / Store person
Custom Glaze —Milton Keynes
- £25,500 - £40,000 a year
- Full-time
- Inventory control
- Computer literacy
- Organisational skills
- Free parking
Quick apply
7d
IT Support Apprentice
QA Apprenticeships —Coventry
- £19,000 a year
- Full-time
- Computer networking
- Annual leave
8d
Lead Project Risk Engineer
GE Vernova —Rugby
- Full-time
- Engineering
- Analysis skills
- Continuous improvement
1d
Manufacturing Engineer
NP Aerospace —Coventry
- £35,000 - £45,000 a year
- Full-time
- Engineering
- Continuous improvement
- Manufacturing
- Annual leave
- Flexible schedule
4d
EUC Engineer
Zenzero Solutions —Coventry
- Google Suite
- Azure
- Continuous improvement
- Flexible schedule
Manufacturing Engineer
NP Aerospace Limited —Coventry
- £35,000 - £45,000 a year
- Full-time
- Engineering
- Continuous improvement
- Manufacturing
- Annual leave
- Flexible schedule
4d
Customer Service Engineer (Midlands Based Preferred)
ANCA (UK) Ltd —Coventry
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Free parking
- Life insurance
Quick apply
8d
M&E Supervisor
Emcor —Milton Keynes
- Up to £47,000 a year
- Full-time
- Supervising experience
- Employee assistance programme
- Referral programme
Quick apply
Air Conditioning Engineer
Thermatic Group —Northampton
- Overtime
- Remote
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
Heavy Vehicle Technician Apprentice
DPD Group UK —Hinckley
- Full-time
- Free parking
Quick apply
2d

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help desk engineer jobs near daventry, eng

Help Desk Engineer

PCS Business Systems -
Kettering

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Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
MCP
Incident queue management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Time management
Help desk
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

Name

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Refine Your Search

help desk engineer jobs in daventry, eng

Help Desk Engineer

Order Management Clerk

Technical Support Analyst

L4 Network Engineer Apprentice

IT Technician

IT Support Contract

Senior Service Desk Engineer

Senior Support Engineer

Group Junior Network Engineer

Conservatory & Extension Contracts / Project Manager / Service Administrator / Store person

IT Support Apprentice

Lead Project Risk Engineer

Manufacturing Engineer

EUC Engineer

Manufacturing Engineer

Customer Service Engineer (Midlands Based Preferred)

M&E Supervisor

Air Conditioning Engineer

Heavy Vehicle Technician Apprentice

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Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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