Head of Work, Jobs in Denton, Gtm (with Salaries)

Head of Customer Service
Stellify —Manchester
- £95,000 a year
- Full-time
- Team management
- Training & development
Quick apply
4d
Head of Facilities Management and commercial sales
The Sheridan Group —Manchester
- £55,000 - £90,000 a year
- Full-time
- Business development
- Contracts
- In-person
Quick apply
9d
Assistant to the Head of Group Operations
Jetchem Systems Limited —Ramsbottom
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Sick pay
Quick apply
Low Risk Manager - Production Department
Destiny Foods —Manchester
- £34,000 - £35,000 a year
- Full-time
- Bakery
- Team management
- Quality control
- Profit sharing
- Employee discount
Quick apply
Head Reception Manager
Mere Court Hotel —Knutsford
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
Small Works Contract Manager
HF Group Ltd —Stockport
- £45,000 - £50,000 a year
- Full-time
- Management
- Organisational skills
- Budgeting
- Health & wellbeing programme
- Life insurance
Quick apply
10d
Head of Estates Operations
The Dean Trust —Manchester
- £55,620 - £59,016 a year
- Full-time
- Supervising experience
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
4d
Executive Assistant to Head of Commercialisation
Marketing and Commercialisation Agency —Manchester
- Part-time
- Salesforce
- Databases
Quick apply
10d
Head of Operations
Down Syndrome Cheshire —Northwich
- £33,000 - £38,000 a year
- Weekend availability
- Writing skills
- Continuous improvement
- No degree
- Flexitime
Quick apply
7d
Leisure Team Leader (Casual Contract)
Village Hotels - Hyde - Leisure —Hyde
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Team Manager - Relationship Management
Evolution Money —Manchester
- £48,364 a year
- Full-time
- Team management
- Mentoring
- Recruiting
- Annual leave
Quick apply
Head of Estates Operations
Trafford Council —Trafford
- £55,620 - £59,016 a year
- Full-time
- Continuous improvement
- Travel
- Organisational skills
2d
Education Safeguarding and Inclusion Lead
Tameside Council —Tameside
- £55,691 - £60,036 a year
- Call to connect
- Data analysis skills
- Analysis skills
- Experience working with children
Head of People
MCR Property Group Ltd —Manchester
- £70,000 - £80,000 a year
- Mentoring
- Recruiting
- Business
Quick apply
Head of Greater Manchester Shared Services
Trafford Council —Trafford
- £77,339 - £83,714 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Annual leave
- Employee discount
Senior Marketing Manager
ClearCourse —Manchester
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Management
- Business development
- Employee assistance programme
- Employee discount
Quick apply
6d
Head of New Business Mobilisation
Absolute Taste —Manchester
- Weekend availability
- Hospitality
- Presentation skills
- Travel
Quick apply
Operations Manager - New Partner Experience
Deliveroo —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
9d
Engagement Lead - Rehabilitation and High Support (RHS)
Pennine Care NHS Foundation Trust —Ashton-Under-Lyne
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Training & development
- Annual leave
- Employee discount
12d
Estates Manager
Oldham Council —Oldham
- £48,226 - £51,356 a year
- Full-time
- Travel
- Annual leave

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head of jobs near denton, gtm

Head of Customer Service

Stellify
Manchester

Quick apply

Job details

Full-time
£95,000 a year
4 days ago

Qualifications

Operations management
Process improvement
Complaint handling
Performance management
Change management
Continuous improvement cycles oversight
Team management
Change leadership
Customer interaction
Training & development
Root cause analysis
Operations leadership experience

Full job description

Head of Customer Service

Greater Manchester (office based, full time) · £95,000 + benefits

Run the customer service operation for a high-volume competitive consumer retailer. 80+ people across in-house teams and outsourced partners, and a wide range making up the customer base.

The contact profile is broad. Order and delivery questions at volume, returns and refunds, complaints that carry a regulated process and formal deadlines, and queries on products sold by partner brands. Volumes swing hard through peak trading, add all this into a very competitive sector and service has to be flawless.

There is change happening across the business. New technology, a customer function being redesigned, and work underway on how much of the operation sits with outsourced partners. This role plays a part in the delivery of all of it. What it is measured on is the day to day: how fast customers get an answer, how well the operation runs, what it costs, the culture in the teams, and what customers say afterwards.

What you'll own

Day to day performance of the contact centre across 80+ people: speed of answer, resolution, quality, cost to serve
What customers tell you, what it means, and getting the causes fixed with the teams that create them
The culture on the floor: the standard your managers hold, how people are coached, whether good people stay
The outsourced partner relationships: performance, quality, commercials, and a consistent experience whoever the customer reaches
Efficiency: forecasting and scheduling through peak, contact reduction, and the balance between automated and human channels
The structure underneath you and the capability of the managers in it

You'll report to the Customer Experience Director as their number 2. They hold the wider experience and commercial agenda. You hold and stabalise the operation, with the room to run it your way, and involvement in some of the change work wherever it touches service.

The first 12 months

Get hold of the operation and steady the contact types that are costing the business trust. Put measures in place that tell you the truth about performance week to week. Lift the standard of the management layer through investement into cross-training, performance management and upskilling all roles from complaints through to senior managers.

Our ideal applicant

A service leader who has run a contact centre of similar scale and challange: forecasting, scheduling, quality frameworks, and what moves the numbers week to week
Has managed outsourced partners on performance, quality and the commercial conversation
Comfortable with a mixed contact profile, transactional order queries at volume alongside complaints that carry a regulated process
Builds culture deliberately: coaches managers, holds a standard, and keeps good people in the building
Runs on numbers and can talk to cost to serve, contact rate and what poor service costs the business
Steady in a business that is changing around them, and clear on what service needs to stay solid while it does
A leader who has held consistency of role and lead service delivery through various sizes of teams is crucial for this role

The package

£95,000 base salary
Full time, office based in Greater Manchester
Benefits detail shared on application

All applications are handled confidentially by Stellify.

Quick apply

Refine Your Search

head of jobs in denton, gtm

Head of Customer Service

Head of Facilities Management and commercial sales

Assistant to the Head of Group Operations

Low Risk Manager - Production Department

Head Reception Manager

Small Works Contract Manager

Head of Estates Operations

Executive Assistant to Head of Commercialisation

Head of Operations

Leisure Team Leader (Casual Contract)

Team Manager - Relationship Management

Head of Estates Operations

Education Safeguarding and Inclusion Lead

Head of People

Head of Greater Manchester Shared Services

Senior Marketing Manager

Head of New Business Mobilisation

Operations Manager - New Partner Experience

Engagement Lead - Rehabilitation and High Support (RHS)

Estates Manager

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