Senior customer service Work, Jobs in Desborough, Nth (with Salaries)

Senior Business Support Officer
North Northamptonshire Council —Kettering
- £29,064 - £30,024 a year
- Full-time
- Management
- Microsoft Office
- Travel
- Employee assistance programme
5d
Night Auditor
Mercure Hotel Northampton —Northampton
- £22,400 a year
- Part-time
- Hotel
- Supervising experience
- Front desk
- Free parking
- Employee discount
Quick apply
9d
Support Worker
JAAN Services —Kettering
- From £12.71 an hour
- Part-time
- Medication administration
- Customer service
- English
Quick apply
Duty Manager (Casual)
The Core at Corby Cube —Corby
- £14.01 an hour
- Part-time
- Management
- Supervising experience
- First Aid Certification
Quick apply
8d
Senior Operations Manager
BCA —Bedford
- Up to £60,000 a year
- Monday to Friday
- Data analysis skills
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Leadership
Quick apply
Contact Centre Leader - Complaints
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Head of Transformation & Service Improvement
West Northamptonshire Council —Northampton
- £84,166 - £90,437 a year
- Continuous improvement
- Team management
- AI
8d
Warehouse Administrator
Farmfoods —Daventry
- £13.69 - £14.85 an hour
- Overtime
- Annual leave
- Employee discount
Quick apply
9d
Customer Service & Aftercare Manager
KRD Catering Equipment —Northampton
- £40,000 - £45,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
1d
Commercial and Customer Experience Manager
The Core at Corby Cube —Corby
- £36,500 a year
- Weekend availability
- Bar
- Management
- Business development
- Flexible schedule
Quick apply
10d
Sales and Order Planning Manager
Brian James Trailers Ltd —Daventry
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Data analysis skills
- Continuous improvement
- Free parking
Quick apply
9d
Customer Service Advisor
Eakin Healthcare —Peterborough
- £26,719.50 a year
- 8 hour shift
- Hybrid work
- Travel
- Business
- Free parking
- Referral programme
Quick apply
9d
Senior Specialist (Customer Quality and Resolution)
NEBOSH —Leicester
- £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
9d
Senior Complaints Operations Leader
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
11d
Key Account Development Manager - Waste
Safetykleen —Husbands Bosworth
- £40,000 - £45,000 a year
- Full-time
- Business development
- Travel
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
9d
Senior Business Support Officer
Civic Recruitment Limited —Kettering
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- Administrative experience
- Flexible schedule
Quick apply
14d
Regulatory Complaint Handler
NEXT —Leicester
- £14.66 - £16.99 an hour
- Full-time
- Communication skills
- Banking
- Free parking
- Employee discount
Luxury Events & Fundraising Relationship Executive
Globexpert Fundraising Ltd. —Towcester
- Up to £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Marketing
- Free parking
- Flexitime
Quick apply
Assistant Store Manager (Full-Time)
Pandora Jewelry —Corby
- £25,000 - £37,200 a year
- Full-time
- Customer service
- Organisational skills
- Training & development
- Employee discount
11d

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Senior Business Support Officer

North Northamptonshire Council -
Kettering

Apply Now

Job details

Full-time
£29,064 - £30,024 a year
5 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Record keeping
Driving Licence
Management
GCSE
Process improvement
Microsoft Office Suite
Microsoft Office
Data management
Recruiting
IT

Full job description

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

a competitive salary
a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
lots of opportunities to develop your skills, knowledge and potential in a large unitary council
generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role

The Senior Business Support Officer will be responsible for leading, managing and supporting the discharge to assess process within the Hospital Adult Social Care Team. Their responsibilities will be:

To deliver and support high quality standards in relation to data recording, interprofessional communication and health and safety.

To raise awareness and knowledge for the Business Support Officer, thereby contributing to the quality of service delivery, to maintain on a day to day basis the office equipment, information technology and office systems to ensure effective services.

This role is for 37 hours a week, Monday to Friday in office. The base for this role will be between both Kettering General Hospital and Haylock House in Kettering. Therefore remote working is not possible for this role. Currently there is no onsite parking at Kettering General Hospital for Adult Social Care Staff.

This advertisement will be closed on Monday 21st September but we reserve the right to close the advert prior to the closing date.
Shortlisting will take place week commencing 28th September.
Interviews will take place in the week commencing 5th October.

About the Team

The Hospital Adult Social Care Team is a vibrant and fast paced team, providing social care support to all North Northants residents who need an assisted discharge from hospital.

We take referrals for North Northamptonshire residents from a variety of hospitals. In line with current national guidance, we operate a Discharge To Assess (DTA) process which requires the team to carry out timely assessments for those people discharged to DTA beds in care homes, their own homes or to Specialist Care Centres.

What will you be doing?

The successful candidate will maintain accurate data records to aid the discharge to assess process, tracking both discharges from hospital and allocations for assessments within the team once the Supported Individual has been discharged.

Maintain day to day basis the office equipment, information technology and office systems, to ensure effective services.

Ongoing line management of the Business Support Officer, including supervisions and monitoring workloads and sickness.

They will participate in the recruitment of new team members and the induction of Business Support staff and facilitate their integration into the workplace.

To ensure our record and data management systems are maintained to high standard to enable staff to carry out their duties effectively and ensure Supported Individuals experience a high quality service.

Support the implementation and use of Information Technology to increase the effectiveness and efficiency of the team.

Provide an efficient response to requests to undertake the Protection of Property process for our Supported Individuals where required in line with statutory requirements.

To carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.

About you

You must be educated to GCSE level, or equivalent, particularly including English and Maths. Have excellent IT skills and be proficient in the use of Microsoft Office applications.

You will have a good understanding of office environments, record maintenance/management to devise and improve team processes.

To be able to demonstrate effective supervisory skills.

To demonstrate excellent organisational ability including the application of information technology, and demonstrate good written and verbal skills including telephone communication.

Have the ability to maintain a high level of accuracy and attention to detail with ability to produce well-presented documents.

To be able to plan and allocate work effectively and efficiently, meet deadlines and work in an organised manner.

The ability to travel and attend Protection of Properties and between the two office bases to support the team and your supervised Business Support Officer. A driving licence and access to a car is therefore essential for this role.

You will have excellent organisation skills with the ability to multitask, work as a team, and on your own initiative.

The ideal candidate will have a creative flair to maximise use of communication tools, optimise the impact of information sharing across teams and hospitals, supporting the teams agile working styles and working with leadership for solutions to delivering business as usual.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Apply Now

Refine Your Search

senior customer service jobs in desborough, nth

Senior Business Support Officer

Night Auditor

Support Worker

Duty Manager (Casual)

Senior Operations Manager

Key Account Director

Contact Centre Leader - Complaints

Head of Transformation & Service Improvement

Warehouse Administrator

Customer Service & Aftercare Manager

Commercial and Customer Experience Manager

Sales and Order Planning Manager

Customer Service Advisor

Senior Specialist (Customer Quality and Resolution)

Senior Complaints Operations Leader

Key Account Development Manager - Waste

Senior Business Support Officer

Regulatory Complaint Handler

Luxury Events & Fundraising Relationship Executive

Assistant Store Manager (Full-Time)

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