Desk lead Work, Jobs in Doncaster, Syk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Wellbeing Intervention Coach
Doncaster College —Doncaster
- £20,100.77 - £27,436.00 a year
- Full-time
- University
- Organisational skills
- Teaching
- Annual leave
- Employee discount
4d
Parts Sales Lead - New & Used Parts - Varied Role
Slide Motorsport Limited —Pontefract
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- Computer skills
- Free parking
- Employee discount
Quick apply
5d
Area Property Operations Manager
Ministry of Justice —Doncaster
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Project management
- Annual leave
- Employee discount
3d
Deputy Warehouse Manager
GBUK Ltd —Selby North
- £37,000 - £38,000 a year
- Full-time
- Management
- Supervising experience
- Continuous improvement
- Free parking
- Referral programme
Quick apply
5d
Payroll Administrator (Fixed Term 9-12 months)
Doncaster College —Doncaster
- £24,826 - £25,511 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
3d
Senior Operations Manager
Levels Above Site Services Ltd —Wakefield
- From £40,000 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Free parking
Quick apply
Recruitment Consultant (SAFS)
Operam Education Group —Barnsley
- £26,500 - £33,500 a year
- Full-time
- Communication skills
- School
- Annual leave
- Sick pay
Quick apply
Functional Skills Assessor – Maths and English (Full-time/Part-time) [Hybrid]
Doncaster College —Doncaster
- £13,065 - £13,718 a year
- Part-time
- English
- Administrative experience
- University
- Annual leave
- Employee discount
8d
Education Recruitment Team Manager
Operam Education Group —Barnsley
- From £37,000 a year
- Full-time
- Mentoring
- Leadership
- Annual leave
- Sick pay
Quick apply
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
4d
Principal Recruitment Consultant - Education
Operam Education Group —Barnsley
- £28,500 - £37,000 a year
- Temporary
- Communication skills
- School
- Annual leave
- Sick pay
Quick apply
Hotel - Duty Manager
Premier Inn —Doncaster
- Up to £13.86 an hour
- Part-time
- Hotel
- Leadership
- Restaurant
- Employee discount
Quick apply
2d
GP Receptionist
Willingham Surgery —Willingham
- £12.71 an hour
- Part-time
- GP surgery experience
- IT
- In-person
- Free parking
- Store discount
Quick apply
2d
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
Hotel Supervisor
The Castle Hotel —Lincoln
- £25,000 - £27,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee discount
- Sick pay
Quick apply
10d
Nursery SENDCO
The Willow Tree —Wakefield
- £31,590 - £37,440 an hour
- Full-time
- Working with children
- Mentoring
- In-person
- Free parking
Quick apply
1d
Maximo Operations Technician - UK & EMEA
Naviam —Leeds
- Azure
- Oracle
- English
Quick apply
Senior Software Engineer
Minster Law —Wakefield
- £55,000 - £65,000 a year
- Azure
- SQL
- JavaScript

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

desk lead jobs in doncaster, syk

Service Desk Analyst - Tier I

Wellbeing Intervention Coach

Parts Sales Lead - New & Used Parts - Varied Role

Area Property Operations Manager

Deputy Warehouse Manager

Payroll Administrator (Fixed Term 9-12 months)

Senior Operations Manager

Recruitment Consultant (SAFS)

Functional Skills Assessor – Maths and English (Full-time/Part-time) [Hybrid]

Education Recruitment Team Manager

Level 1 Helpdesk Engineer

Principal Recruitment Consultant - Education

Hotel - Duty Manager

GP Receptionist

Level 2 Helpdesk Engineer

2nd Line Manager

Hotel Supervisor

Nursery SENDCO

Maximo Operations Technician - UK & EMEA

Senior Software Engineer

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