Helpdesk Work, Jobs in Dronfield, Dby (with Salaries)

IT Support Analyst
Skovgaard Solutions —Sheffield
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- English
- Health & wellbeing programme
- Flexitime
Quick apply
5d
IT Support & Projects Technician
Oliver King Consulting Limited —Sheffield
- Up to £30,000 a year
- Full-time
- Travel
- Communication skills
Quick apply
IT Support Technician
AvantiGas —Chesterfield
- Travel
- Communication skills
IT Technician
datamills (UK) Ltd —Sheffield
- Up to £30,000 a year
- Full-time
- Travel
- Communication skills
Quick apply
6d
Client Success Coordinator - Chesterfield
Ovation Incentives —Chesterfield
- £25,000 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- Business
Quick apply
10d
IT Support Engineer
Chapel-en-le-Frith High School —Chapel en le Frith
- £32,347 - £34,317 a year
- Full-time
- Budgeting
- In-person
- School
- Sick pay
Quick apply
4d
Customer Service Advisor
CBRE —Doncaster
- Full-time
- Employee discount
Facilities Services Assistant
Rotherham Metropolitan Borough Council —Rotherham
- £26,340 - £26,472 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Data entry
- Annual leave
3d
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Communication skills
Product Support Specialist
LabLogic Systems —Sheffield
- Full-time
- Oracle
- Laboratory experience
- Analysis skills
IT Field Service Engineer - Hope Works & South
Breedon Group plc —Hope
- Full-time
- Hybrid work
- Free parking
Quick apply
Senior Operations Manager
HSBC Global Services Limited —Sheffield
- Full-time
- Accounting
- Analytics
3d
Voice Design Engineer
HSBC Global Services Limited —Sheffield
- Full-time
- Analysis skills
- Agile
- Communication skills
9h
Senior Full Stack Developer
HSBC Global Services Limited —Sheffield
- Full-time
- Master's degree
- Machine learning
- AI
9h

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IT Support Analyst

Skovgaard Solutions
Sheffield

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
5 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Flexitime
Work from home

Qualifications

Technical troubleshooting
Azure
Stakeholder liaison
User account provisioning
Ticket management
Internal department liaison
English
User account management
IT permissions management
Ticket management systems
Technical writing
Fault diagnosis and repair
Microsoft Azure
Active Directory
Help desk
Identity & access management

Full job description

About the Role: Sheffield is known for its proud heritage of engineering excellence, and at Skovgaard Solutions, we bring that same precision and quality to modern IT support. We power business technology behind the scenes, ensuring that day-to-day IT infrastructure runs cleanly, securely, and seamlessly. We believe that internal support should be proactive, helpful, and hassle-free. We are looking for an IT Support Analyst who can take ownership of our technical service delivery. You aren't just taking support tickets; you are solving core technical challenges. You will act as the key liaison for internal teams and partners, bridging the gap between complex network/system requirements and intuitive, user-friendly solutions. You are the champion for technical reliability in a fast-paced corporate environment.

Why Work With Us?

The Environment: Our office is located in the heart of Sheffield. We value a workspace that fosters teamwork—think modern setup, collaborative zones, and great local access.
Technical Appreciation: We don't need you to convince us that IT support matters. We know it does. You will have direct input into how we upgrade and streamline our tech stack.
Modern Stack: We work with Microsoft 365, Active Directory, Azure, and modern ticket systems. We speak the language of efficient tech delivery.
Growth: You will have a training budget for certifications (e.g., CompTIA, Microsoft Certified: Identity and Access Administrator) to keep your skills sharp.

Key Responsibilities:

Support Ownership: Manage Tier 1 and Tier 2 technical support requests through our ticketing system, email, and direct calls with speed and accuracy.
End-to-End Troubleshooting: Lead the process from initial problem diagnosis and access management to hardware deployment and system upgrades.
User Administration: Manage accounts, access rights, and onboarding/offboarding processes using Active Directory and Azure AD.
Documentation & Prevention: Don't just patch issues. Document solutions, build knowledge-base guides, and identify trends to fix problems before they happen.
Stakeholder Management: Present technical fixes clearly to non-technical staff and management. You can explain how to resolve an issue, not just that it was fixed.

What We Are Looking For:

Experience: 2+ years in IT Support, Helpdesk, or Service Desk Analyst roles handling multi-system environments.
Track Record: Strong hands-on experience with tickets, hardware configuration, and system management. Show us your problem-solving approach and technical adaptability.
Tooling: You are a Microsoft 365 and Active Directory power user (User Access, Group Policies, Azure AD basics).
Language Skills: English (Fluent/Native) is required for clear daily communication and technical documentation.
Mindset: You are pragmatic. You know when to apply a quick fix and when to step back and re-engineer a lasting solution.

Pay: £28,000.00-£35,000.00 per year

Benefits:

Cycle to work scheme
Flexitime
Health & wellbeing programme
Work from home

Work Location: Hybrid remote in Sheffield S2 4TG

Quick apply

Refine Your Search

helpdesk jobs in dronfield, dby

IT Support Analyst

IT Support & Projects Technician

IT Support Technician

IT Technician

Client Success Coordinator - Chesterfield

IT Support Engineer

Customer Service Advisor

Facilities Services Assistant

Systems Support (Occupational Health)

Product Support Specialist

IT Field Service Engineer - Hope Works & South

Senior Operations Manager

Voice Design Engineer

Senior Full Stack Developer

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