National technical support, pmls, uk Work, Jobs in Eye (with Salaries)

National Technical Support, PMLS, UK
Mindray —Peterborough
- Computer literacy
- Engineering
- Maintenance
Support Worker
Providing Care —Eye
- From £33,384 a year
- Weekend availability
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
Junior Development Chemist
Hera Beauty Ltd —Peterborough
- £30,000 - £34,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
8d
Retail Associate
TK Maxx —Peterborough
- Part-time
- Customer service
- No experience needed
- Employee discount
14h
Senior Customer Service Specialist
Trade Mastermind Limited —Peterborough
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Conflict management
- Mentoring
- Free parking
- Annual leave
Quick apply
1d
Caretaker/ Site Supervisor
Ready Steady Store Ltd —Peterborough
- From £21,013.20 a year
- Part-time
- Computer literacy
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Technical Support Engineer
Indra Group UK & Ireland —Market Deeping
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
9d
Quality & Compliance Support
Fortava Healthcare Limited —Peterborough
- £35,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Travel
Quick apply
2d
Hydroecologist
AtkinsRéalis —Peterborough
- Full-time
- Hybrid work
- Computer literacy
Operations Technician
NAES United Kingdom —Peterborough
- £53,000 - £56,000 a year
- Weekend availability
- Writing skills
- Analysis skills
- Continuous improvement
- Sick pay
Quick apply
Service Technician Apprenticeship
Calex UK —Peterborough
- Full-time
- Computer literacy
- Travel
- Computer skills
Supervisor
Mears Group —Peterborough
- Up to £40,914.88 a year
- Monday to Friday
- Annual leave
- Employee discount
Sales Canvasser
Ringtons —Peterborough
- £25,620 - £35,000 a year
- Part-time
- Microsoft Word
- Customer service
- In-person
- Employee assistance programme
- Flexible schedule
Quick apply
9d
Housing Support Officer
Veterans Housing CIC —Peterborough
- £27,050 a year
- Full-time
- Hybrid work
- Conflict management
- Organisational skills
- Communication skills
- Flexitime
- Sick pay
Quick apply
2d
Fractional Chief Operating Officer (COO)
Trade Mastermind Limited —Peterborough
- £150,000 - £200,000 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
Quick apply
19h
Multi Drop Delivery Driver
CATCHERS-IT LTD —Peterborough
- £98 - £150 a day
- Overtime
- Heavy lifting
- Organisational skills
- In-person
- Free parking
Quick apply
3d
Sales and Retentions Claims Handler
Activate Group Limited —Peterborough
- Part-time
- Customer service
- Data entry
- Communication skills
Quick apply
10h
Grounds Maintenance Operative
Pinnacle Group —Peterborough
- £27,976 a year
- Full-time
- Customer service
- Power tools
- Annual leave
- Employee assistance programme
Quick apply
Print Finisher – Paid Internship
Bonacia —Peterborough
- £10.85 - £12.71 an hour
- No experience needed
- Assembly
- Power tools
- Free parking
Quick apply
2d
Area Support Officer
OCS Group —Peterborough
- £13.54 an hour
- Weekend availability
- Customer service
- Communication skills
- Annual leave
Quick apply

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National Technical Support, PMLS, UK

Mindray -
Peterborough

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Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Engineering
Maintenance
English
Computer skills
Customer support
Customer interaction
Training & development
Electrical Engineering
Communication skills
Help desk

Full job description

National Technical Support, PMLS, UK

Field-based, frequent travel to Huntigdon office for trainings

Salary: Highly Competitive + Outstanding Benefits + Fast-Track Career Growth

Position Overview

The Field Service team supports customers with their engineering requirements in the field. In this role, the team ensures our customers receive the best possible service support, and service is consistently of the highest quality.

The focus of this NTS role is around UK Training and Support. Which includes but is not limited to supporting customers with regular, training, resolving problems and repairs where required.

For the purpose of job classification, this position is field based and reports to the Service Centre Supervisor.

Role Functions

Respond to customer calls and emails during office hours, Monday to Friday, bearing in mind that customers must be contacted within 24 hrs of their initial call.
Takes ownership of the Training Centre / Academy.

Manages customer training requests and develops training plans according to training needs.

Take responsibility for the arrangement, and delivery, of a technical training course schedule. To include both internal employees and external customers.

Training types to include both webinar and face to face training. Face to face will be at both customer site and UK Huntingdon office.

Further develop our UK technical training academy, which includes developing and maintaining a series of Web based training videos, as well as developing new training materials for existing and future product lines to meet the needs of the customer.

In conjunction with the Service manager and Service Centre Supervisor, develop a step-by-step plan to turn the UK technical training academy into a profitable service business.

Building Team Technical competencies.

Assist the Service Manager and Supervisors by assessing team competencies and developing a technical training schedule for internal Technicians/Engineers.

Assist the Service Manager by assessing 3rd party support engineers and developing a training schedule to bring their competencies up to the required level.

Providing general support

Support both the Workshop and Field activities when required to ensure timely service delivery to our customers.

Assist the service manager and service team by acting as an escalation point for technical queries.

Support new and existing service team members with training and onsite support, which could include maintenance (PPM) visits and installations where required.

Actively gather feedback from customers on all types of service support, not only in relation to technical training.
Assist Service Manager and field supervisors with management of Field Service Goals relating to Customer Satisfaction / Customer training commitments.
Help promote Service Level Agreement contracts as and where required.
Management of training devices, test equipment, loan devices, spare parts inventory, company funded vehicle and other company equipment and supplies as required.
Acts as an Ambassador for change.
Provides a monthly report to the Service Manager, to include training course data, feedback scores, analysis of course quality and potential improvements as a rough guide.
Other tasks or responsibilities designated by the Service Supervisor/Manager from time to time.

Qualifications and Experience

Educated to Degree level or equivalent in Electrical Engineering/Electrical Engineering Technology alongside some experience servicing electronic equipment, or a High School Diploma (HND/HNC) with significant experience in servicing electronic equipment.
Strong written and verbal English skills are essential.
Technically proficient in the troubleshooting, repair, and calibration of Electronic Medical equipment, or demonstrate experience in working on similar Electronic equipment.
Well-organised, able to function independently with minimum supervision.
Customer orientated, with good interpersonal, verbal and written communication skills.
Enthusiastic together with a can-do attitude.
Acute decision making skills and the ability to discuss and resolve service issues with Service Supervisor/Manager.
Must be familiar with computer and office software.
Willingness to be in a field based role, supporting customers and travelling as required to perform the role
Experienced in delivering technical based training.

What’s in it for you?

Ready to take your career to the next level? Apply now and help us drive the success of tomorrow’s healthcare!

Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship. With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun!

Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers.

Tweet us on Twitter @MindrayGlobal

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Apply Now

Refine Your Search

national technical support, pmls, uk jobs in eye

National Technical Support, PMLS, UK

Support Worker

Junior Development Chemist

Retail Associate

Senior Customer Service Specialist

Caretaker/ Site Supervisor

Technical Support Engineer

Quality & Compliance Support

Hydroecologist

Operations Technician

Service Technician Apprenticeship

Supervisor

Sales Canvasser

Housing Support Officer

Fractional Chief Operating Officer (COO)

Multi Drop Delivery Driver

Sales and Retentions Claims Handler

Grounds Maintenance Operative

Print Finisher – Paid Internship

Area Support Officer

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