Service advisor Work, Jobs in Fleetwood, Lan (with Salaries)

Customer Service Advisor
EASIPAY MERCHANT SERVICES LTD —Blackpool
- £24,000 - £24,500 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
14d
Customer Service Advisor
SMH PRODUCTS LTD —Burscough
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Life insurance
Quick apply
Service Advisor
Arnold Clark —Preston
- £30,500 - £42,500 a year
- Customer service
- Computer literacy
- Organisational skills
- Employee discount
Quick apply
6d
Customer Service Advisor - BT
BT Local Business —Burscough
- From £25,900 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
23h
Customer Service Advisor
Luxus Design Ltd —Preston
- £10.85 - £12.71 an hour
- Full-time
- Sales
- Customer service
- English
- Health & wellbeing programme
- Employee discount
Quick apply
Customer Service Helpdesk Advisor (Reactive Planner)
Eric Wright Group Limited —Preston
- £27,573 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Advisor
Swansway Garages —Preston
- £25,000 - £30,000 a year
- Overtime
- Customer service
- Employee assistance programme
- Employee discount
3d
Service Advisor
Audi —Preston
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
3d
Service Advisor - Toyota
Vantage Motor Group —Preston
- £28,090.45 - £36,890.45 a year
- Full-time
12d
Receptionist/Service Advisor
Mc Autos Barrow Limited —Barrow-In-Furness
- From £13 an hour
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
3d
Parts Advisor
Armstrongs Garden Machinery —Preston
- £29,000 - £33,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- Phone etiquette
Quick apply
Aftersales Advisor
BCA —Preston
- £14.11 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
Service Coordinator
DTS UK Machine Tools —Chorley
- £16,000 - £28,000 a year
- Full-time
- Customer service
- Maintenance
- English
Quick apply
7d
VEHICLE PARTS ADVISOR - UNIMOG - ONLINE SALES - LANCASTER BASED
Atkinson Vos Ltd —High Bentham
- £31,500 - £36,500 a year
- Full-time
- CRM software
- Sales
- English
Quick apply
10d
BMW & MINI Workshop Controller (Southport)
The Halliwell Jones Group —Southport
- Up to £40,040 a year
- Weekend availability
- Customer service
- Microsoft Office
- In-person
Quick apply
Parts Advisor
Swansway Garages —Preston
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Parts Advisor
Audi —Preston
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Parts Advisor
MAN Truck & Bus UK —Preston
- Full-time
12d
Governing Body Adviser | Governor Services | Chorley, South Ribble and West Lancashire
Lancashire County Council —Chorley
- £28,142 - £32,061 a year
- Part-time
- School
- Employee assistance programme
11d

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Customer Service Advisor
EASIPAY MERCHANT SERVICES LTD —Blackpool
In this role, you will be the first point of contact for customers, handling enquiries, resolving complaints, and delivering an outstanding customer experience.
£24,000 - £24,500 a year
Quick apply
14d
Customer Service Advisor
SMH PRODUCTS LTD —Burscough
Pricing and processing customer quotes and orders for hire and sales. Proactively contact current and potential new customers. Job Types: Full-time, Permanent.
Quick apply

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service advisor jobs near fleetwood, lan

Customer Service Advisor

EASIPAY MERCHANT SERVICES LTD
Blackpool

Quick apply

Job details

Permanent | Full-time
£24,000 - £24,500 a year
14 days ago

Benefits

On-site parking

Qualifications

CRM software
Customer service
Complaint handling
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Complaints & Customer Service Advisor

Location: Blackpool
Department: Customer Service
Reports To: Customer Service Manager

About the Role

We are looking for a dedicated and customer-focused Complaints & Customer Service Advisor to join our team. In this role, you will be the first point of contact for customers, handling enquiries, resolving complaints, and delivering an outstanding customer experience.

You will investigate customer concerns thoroughly, communicate professionally across a variety of channels, and work closely with internal teams to ensure issues are resolved fairly, efficiently, and in line with company policies and regulatory requirements.

Key Responsibilities

Respond to customer enquiries via telephone, email, and written correspondence.
Manage customer complaints from initial contact through to resolution.
Investigate complaints by gathering information from customers and internal departments.
Provide clear, accurate, and empathetic communication throughout the complaints process.
Resolve issues within agreed service level agreements (SLAs).
Escalate complex cases where appropriate while maintaining ownership of the customer journey.
Keep accurate and detailed records of all customer interactions using CRM systems.
Identify trends and recurring issues, providing feedback to support continuous service improvement.
Ensure compliance with company procedures, GDPR, and relevant industry regulations.
Meet individual and team performance targets, including quality, productivity, and customer satisfaction measures.

What We're Looking For

Essential Skills & Experience

Previous experience in a customer service or complaints handling role.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to remain calm and professional when dealing with difficult situations.
Excellent listening and empathy skills.
Strong organisational skills with attention to detail.
Good IT skills, including experience using Microsoft Office and CRM systems.
Ability to manage multiple priorities in a fast-paced environment.

Desirable

Experience working within a regulated industry.
Knowledge of complaint handling procedures and customer service best practices.
Experience using customer relationship management (CRM) software.
Understanding of GDPR and data protection requirements.

Personal Attributes

Customer-focused with a genuine desire to help people.
Empathetic and patient.
Resilient and able to handle challenging conversations confidently.
Positive and proactive approach to problem-solving.
Team player with the ability to work independently.
Professional, reliable, and accountable.

Pay: £24,000.00-£24,500.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

service advisor jobs in fleetwood, lan

Customer Service Advisor

Customer Service Advisor

Service Advisor

Customer Service Advisor - BT

Customer Service Advisor

Customer Service Helpdesk Advisor (Reactive Planner)

Service Advisor

Service Advisor

Service Advisor - Toyota

Receptionist/Service Advisor

Parts Advisor

Aftersales Advisor

Service Coordinator

VEHICLE PARTS ADVISOR - UNIMOG - ONLINE SALES - LANCASTER BASED

BMW & MINI Workshop Controller (Southport)

Parts Advisor

Parts Advisor

Parts Advisor

Governing Body Adviser | Governor Services | Chorley, South Ribble and West Lancashire

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