Service advisor Work, Jobs in Fylde, Lan (with Salaries)

Customer Service Advisor
EASIPAY MERCHANT SERVICES LTD —Blackpool
- £24,000 - £24,500 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
13d
Customer Service Advisor
Luxus Design Ltd —Preston
- £10.85 - £12.71 an hour
- Full-time
- Sales
- Customer service
- English
- Health & wellbeing programme
- Employee discount
Quick apply
Service Advisor
Arnold Clark —Preston
- £30,500 - £42,500 a year
- Customer service
- Computer literacy
- Organisational skills
- Employee discount
Quick apply
6d
Service Advisor
Swansway Garages —Preston
- £25,000 - £30,000 a year
- Overtime
- Customer service
- Employee assistance programme
- Employee discount
3d
Customer Service Advisor
SMH PRODUCTS LTD —Burscough
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Life insurance
Quick apply
Service Advisor
Audi —Preston
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
3d
Customer Service and Travel Advisor
Harmony Voyages —Clitheroe
- £26,000 - £30,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
13h
Service Advisor
Williams Group —Liverpool
- £29,500 - £37,050 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Advisor
Georgesons —Prescot
- £28,000 - £30,000 a year
- Full-time
- Customer service
- English
- In-person
- Free parking
Quick apply
Customer Service Advisor
Haier Europe —Bolton
- £26,181 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Service Advisor - BT
BT Local Business —Burscough
- From £25,900 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
15h
Customer Service Advisor
Fastlane Autocare Autocentres —St Helens
- £32,000 - £36,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
12h
Service Advisor - Toyota
Vantage Motor Group —Preston
- £28,090.45 - £36,890.45 a year
- Full-time
12d
Aftersales Advisor
BCA —Preston
- £14.11 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
Service Advisor
Lookers —St Helens
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Customer Service Helpdesk Advisor (Reactive Planner)
Eric Wright Group Limited —Preston
- £27,573 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Warrantywise Ltd —Blackburn
- Up to £24,785 a year
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Employee discount
- Referral programme
Quick apply
6d
Service Advisor
Vertu Motors —Wigan
- £33,270.49 a year
- Full-time
- Organisational skills
- Employee discount
Quick apply
10d
Customer Service Advisor
Chemist4U —Skelmersdale
- £26,266.50 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Service Advisor
Marshall Motor Group —Bolton
- £31,616 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply

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service advisor jobs near fylde, lan

Customer Service Advisor

EASIPAY MERCHANT SERVICES LTD
Blackpool

Quick apply

Job details

Permanent | Full-time
£24,000 - £24,500 a year
13 days ago

Benefits

On-site parking

Qualifications

CRM software
Customer service
Complaint handling
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Complaints & Customer Service Advisor

Location: Blackpool
Department: Customer Service
Reports To: Customer Service Manager

About the Role

We are looking for a dedicated and customer-focused Complaints & Customer Service Advisor to join our team. In this role, you will be the first point of contact for customers, handling enquiries, resolving complaints, and delivering an outstanding customer experience.

You will investigate customer concerns thoroughly, communicate professionally across a variety of channels, and work closely with internal teams to ensure issues are resolved fairly, efficiently, and in line with company policies and regulatory requirements.

Key Responsibilities

Respond to customer enquiries via telephone, email, and written correspondence.
Manage customer complaints from initial contact through to resolution.
Investigate complaints by gathering information from customers and internal departments.
Provide clear, accurate, and empathetic communication throughout the complaints process.
Resolve issues within agreed service level agreements (SLAs).
Escalate complex cases where appropriate while maintaining ownership of the customer journey.
Keep accurate and detailed records of all customer interactions using CRM systems.
Identify trends and recurring issues, providing feedback to support continuous service improvement.
Ensure compliance with company procedures, GDPR, and relevant industry regulations.
Meet individual and team performance targets, including quality, productivity, and customer satisfaction measures.

What We're Looking For

Essential Skills & Experience

Previous experience in a customer service or complaints handling role.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to remain calm and professional when dealing with difficult situations.
Excellent listening and empathy skills.
Strong organisational skills with attention to detail.
Good IT skills, including experience using Microsoft Office and CRM systems.
Ability to manage multiple priorities in a fast-paced environment.

Desirable

Experience working within a regulated industry.
Knowledge of complaint handling procedures and customer service best practices.
Experience using customer relationship management (CRM) software.
Understanding of GDPR and data protection requirements.

Personal Attributes

Customer-focused with a genuine desire to help people.
Empathetic and patient.
Resilient and able to handle challenging conversations confidently.
Positive and proactive approach to problem-solving.
Team player with the ability to work independently.
Professional, reliable, and accountable.

Pay: £24,000.00-£24,500.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

service advisor jobs in fylde, lan

Customer Service Advisor

Customer Service Advisor

Service Advisor

Service Advisor

Customer Service Advisor

Service Advisor

Customer Service and Travel Advisor

Service Advisor

Service Advisor

Customer Service Advisor

Customer Service Advisor - BT

Customer Service Advisor

Service Advisor - Toyota

Aftersales Advisor

Service Advisor

Customer Service Helpdesk Advisor (Reactive Planner)

Customer Service Advisor

Service Advisor

Customer Service Advisor

Service Advisor

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