Apprenticeship Work, Jobs in Gateshead, Eng (with Salaries)

IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
4d
Future Talent Traineeship Programme - Newcastle
Tesla —Newcastle upon Tyne
- Weekend availability
- Customer service
- Travel
- Communication skills
Apprentice Sales Assistant
Savers —Gateshead
- £9.75 - £9.95 an hour
- Full-time
- Customer service
- Retail sales
- Employee assistance programme
- Sick pay
AI Automation Apprentice
Sage —Newcastle upon Tyne
- AI
Pharmacy Technician Apprenticeship
Skills 4 Group —Durham
- Inventory control
- Customer service
- Mentoring
Apprentice Property Surveyor
Gateshead Council —Gateshead
- £24,796 a year
- Full-time
- Hybrid work
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
- Employee discount
5d
Pharmacy Assistant Apprenticeship
Skills 4 Group —Gateshead
- Sales
- Computer literacy
- Cleaning
13d
Apprentice Digital Learning Content Creator
Vertu Motors —Gateshead
- £24,784.50 a year
- Full-time
- Microsoft Office
- Training & development
- AI
Quick apply
2d
Apprentice
KwikFit —Gateshead
- £16,505.60 - £22,392.32 a year
- Full-time
- School
- Employee discount
3d
IT Security Apprentice
QA Apprenticeships —Houghton le Spring
- £20,000 a year
- Full-time
- Computer literacy
- Writing skills
- Bachelor's degree
- Employee discount
2d
Apprentice Safety & Security Engineer
North —Washington
- £18,000 a year
- Full-time
- Customer service
- Electrical experience
- Communication skills
- Employee assistance programme
Apprenticeship Trainer – Logistics, Warehousing, Supply Chain
Diamond People (NE) Ltd —Killingworth
- £30,000 - £37,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Mentoring
- Computer skills
Quick apply
12d
Technology Solutions Apprentice
Sage —Newcastle upon Tyne
- Engineering
- Software development
- AI
Social Media Marketing Apprentice
Vertu Motors —Gateshead
- £8 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Employee discount
Quick apply
Data Administrator Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £17,550 a year
- Full-time
- Free parking
- Annual leave
3d
Nursery Apprenticeship
Green Tree Childcare —Newcastle upon Tyne
- £8 an hour
- Full-time
- English
- In-person
- Leadership
Quick apply
3d
General Assistant - Seasonal Until 31st October 2026
dnata —Newcastle upon Tyne
- £13.20 an hour
- Full-time
- English
- Cleaning
- Free parking
- Employee assistance programme
Social Media Apprentice
Home Store Living —Newcastle upon Tyne
- From £8 an hour
- Full-time
- Social media management
- In-person
- Communication skills
- Sick pay
Quick apply
Bus Driver: Trainee Bus Driver (including Apprenticeship qualification)
Stagecoach —Newcastle upon Tyne
- £13.51 - £14.02 an hour
- Weekend availability
- Customer service
- No experience needed
- School
- Paid training
- Employee assistance programme
Trainee Bus Driver (including Apprenticeship qualification)
Stagecoach —Newcastle upon Tyne
- £13.51 - £16.20 an hour
- Overtime
- Customer service
- No experience needed
- School
- Paid training
- Employee assistance programme

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IT Support Analyst Apprentice

APPRENTIFY GROUP -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£25,878 a year
4 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Microsoft Word
GCSE
Ticket management
Microsoft Office Suite
Technical support incident logging
Customer support
Communication skills
Help desk

Full job description

Opportunity information

Salary £25878 per year
Duration 15 months
Advert closing date 21/08/2026

Description

The National Lottery Community Fund distributes money raised by National Lottery players to support charities and community projects across the UK. They fund community projects that help people connect, grow and build a better future. They focus on supporting people facing poverty, disadvantage or discrimination. By 2030, they will share over £4 billion to create stronger, fairer communities across the UK.

To help them with this mission, they are now looking to bring an IT Support Analyst Apprentice into their friendly, welcoming IT Support team.

In this role, you will provide support to IT Service and Operations, working closely with IT Support Analysts and the IT Service and Operations Support Officer. Reporting directly to the IT Support Team Leader, you will be responsible for supporting the smooth delivery of IT services, focused on high-quality user experience, while undertaking formal training as part of an apprenticeship programme. This role is designed to develop core IT support skills, including troubleshooting, user support, and service administration, with a focus on delivering excellent customer service and learning through hands-on experience.

Key responsibilities:

Log all calls received in a timely and accurate manner in accordance with Service Desk processes and procedures.
Execute basic tickets generated by telephone call, email and service portal, providing efficient, effective and customer focused service to staff.
Support the satisfactory conclusion of all incidents as quickly as possible in accordance with Service Level Agreements (SLAs).
Participate in regular team meetings.
Maintain an understanding of customer focused service delivery.
Actively participate in apprenticeship training, shadowing experienced team members and completing coursework and assessments as required.

Knowledge, skills and experience:

Strong interest in IT and technology, with a desire to build a career in IT support.
Awareness of working within a customer service or service desk environment.
Awareness of working with procedural guidance.
Awareness of cyber security landscape/ threats/ procedures.
Knowledge of Microsoft computer applications, including Excel and Word.
Able to demonstrate good communication skills, both verbal and written.

Work Perks and Benefits:

Hybrid role, with at least 4 days per week in the office to begin with
Flexible working arrangements
Generous annual leave allowance – starting at 25 days per year + Bank Holidays
Three days - Paid volunteering leave
Pension scheme - The Fund operates two pension schemes, Alpha - Principal Civil Service Pension Scheme and a Partnership Pension Scheme with Legal & General
Great healthcare plan
Eye test and glasses coverage
Employee assistance programme and discount scheme
Cycle to Work scheme
Enhanced paid maternity/ paternity/ adoption leave
And much more!

Entry requirements

GCSE maths and English at grade C/ level 4 or above.
Strong interest in IT and technology, with a desire to build a career in IT support.

Training to be provided

As organisations continue to rely on digital systems and infrastructure, having skilled IT professionals in place is essential to maintaining performance, security, and business continuity. The Apprentify Information Communications Technician Level 3 Apprenticeship equips employees with the core technical knowledge and workplace skills required to support IT systems and deliver effective technical support.

Unlike purely technical courses, this programme combines technical capability with professional behaviours, recognising that effective IT support relies on both. Through structured learning and real workplace application, employees develop the skills to troubleshoot issues, support users, and maintain systems with confidence.

By the end of the programme, learners are equipped to manage everyday IT challenges, support infrastructure and systems, and communicate effectively with stakeholders across the organisation.

Things to consider

Salary £25,878.
Hybrid role, with minimum of 4 days per week in the office to begin with.
A CIFAS check and EDI monitoring form will be requested for all shortlisted candidates.

Skills required

Future prospects

Information Communications Technician Level 3 Apprenticeship.

Newcastle Upon Tyne, Tyne and Wear, UK, NE1 4BE

Apply Now

Refine Your Search

apprenticeship jobs in gateshead, eng

IT Support Analyst Apprentice

Future Talent Traineeship Programme - Newcastle

Apprentice Sales Assistant

AI Automation Apprentice

Pharmacy Technician Apprenticeship

Apprentice Property Surveyor

Pharmacy Assistant Apprenticeship

Apprentice Digital Learning Content Creator

Apprentice

IT Security Apprentice

Apprentice Safety & Security Engineer

Apprenticeship Trainer – Logistics, Warehousing, Supply Chain

Technology Solutions Apprentice

Social Media Marketing Apprentice

Data Administrator Apprentice

Nursery Apprenticeship

General Assistant - Seasonal Until 31st October 2026

Social Media Apprentice

Bus Driver: Trainee Bus Driver (including Apprenticeship qualification)

Trainee Bus Driver (including Apprenticeship qualification)

I want to receive the latest job alerts for apprenticeship in gateshead, eng

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