Apprenticeship Work, Jobs in Gateshead, Twr (with Salaries)

IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Apprentice Digital Learning Content Creator
Vertu Motors —Newcastle upon Tyne
- £24,784.50 a year
- Full-time
- Microsoft Office
- Training & development
- AI
Quick apply
Apprenticeship Trainer – Logistics, Warehousing, Supply Chain
Diamond People (NE) Ltd —Killingworth
- £30,000 - £37,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Mentoring
- Computer skills
Quick apply
General Assistant - Seasonal Until 31st October 2026
dnata —Newcastle upon Tyne
- £13.20 an hour
- Full-time
- English
- Cleaning
- Free parking
- Employee assistance programme
Apprentice Engineer
Sir Robert McAlpine —Cramlington
Future Talent Traineeship Programme - Newcastle
Tesla —Newcastle upon Tyne
- Weekend availability
- Customer service
- Travel
- Communication skills
Data Analyst Apprentice
Sage —Newcastle upon Tyne
- Computer Science
- AI
- Business
12d
Bus Driver: Trainee Bus Driver (including Apprenticeship qualification)
Stagecoach —Newcastle upon Tyne
- £13.51 - £14.02 an hour
- Weekend availability
- Customer service
- No experience needed
- School
- Paid training
- Employee assistance programme
Apprentice Sales & Lettings Negotiator - Whickham
Pattinson Estate Agents —Newcastle upon Tyne
- £15,600 a year
- Full-time
- Administrative experience
- Travel
- In-person
Quick apply
IT Security Apprentice
QA Apprenticeships —Houghton le Spring
- £20,000 a year
- Full-time
- Computer literacy
- Writing skills
- Bachelor's degree
- Employee discount
Apprentice
KwikFit —Newcastle upon Tyne
- £16,505.60 - £22,392.32 a year
- Full-time
- School
- Employee discount
3d
Apprentice Retail Sales Assistant
Superdrug —Gateshead
- £9.75 - £10.55 an hour
- Customer service
- Communication skills
- Retail sales
- Store discount
- Employee discount
6d
Trainee Bus Driver (including Apprenticeship qualification)
Stagecoach —Newcastle upon Tyne
- £13.51 - £16.20 an hour
- Overtime
- Customer service
- No experience needed
- School
- Paid training
- Employee assistance programme
Pharmacy Assistant Apprenticeship
Skills 4 Group —Gateshead
- Sales
- Computer literacy
- Cleaning
Customer Success Apprentice
Sage —Newcastle upon Tyne
- Microsoft Word
- Customer service
- Communication skills
12d
Data Administrator Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £17,550 a year
- Full-time
- Free parking
- Annual leave
Apprentice Sales Assistant
Savers —Gateshead
- £9.75 - £9.95 an hour
- Full-time
- Customer service
- Retail sales
- Employee assistance programme
- Sick pay
Social Value Apprentice
OCS Group —Newcastle upon Tyne
- £12.71 an hour
- School
Quick apply
Douglas Pharmacy- Level 3 -Pharmacy Technician Apprenticeship - NE3 4XN
Impact Futures Candidate Team —Newcastle upon Tyne
- £12 - £13 an hour
- Full-time
- Computer literacy
- Maths
- Patient care
Quick apply
6d
Apprentice Engineer
AFI Group —Gateshead
- Full-time
- Employee discount
Quick apply
9d

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apprenticeship jobs near gateshead, twr

IT Support Analyst Apprentice

APPRENTIFY GROUP -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£25,878 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Microsoft Word
GCSE
Ticket management
Microsoft Office Suite
Technical support incident logging
Customer support
Communication skills
Help desk

Full job description

Opportunity information

Salary £25878 per year
Duration 15 months
Advert closing date 24/08/2026

Description

The National Lottery Community Fund distributes money raised by National Lottery players to support charities and community projects across the UK. They fund community projects that help people connect, grow and build a better future. They focus on supporting people facing poverty, disadvantage or discrimination. By 2030, they will share over £4 billion to create stronger, fairer communities across the UK.

To help them with this mission, they are now looking to bring an IT Support Analyst Apprentice into their friendly, welcoming IT Support team.

In this role, you will provide support to IT Service and Operations, working closely with IT Support Analysts and the IT Service and Operations Support Officer. Reporting directly to the IT Support Team Leader, you will be responsible for supporting the smooth delivery of IT services, focused on high-quality user experience, while undertaking formal training as part of an apprenticeship programme. This role is designed to develop core IT support skills, including troubleshooting, user support, and service administration, with a focus on delivering excellent customer service and learning through hands-on experience.

Key responsibilities:

Log all calls received in a timely and accurate manner in accordance with Service Desk processes and procedures.
Execute basic tickets generated by telephone call, email and service portal, providing efficient, effective and customer focused service to staff.
Support the satisfactory conclusion of all incidents as quickly as possible in accordance with Service Level Agreements (SLAs).
Participate in regular team meetings.
Maintain an understanding of customer focused service delivery.
Actively participate in apprenticeship training, shadowing experienced team members and completing coursework and assessments as required.

Knowledge, skills and experience:

Strong interest in IT and technology, with a desire to build a career in IT support.
Awareness of working within a customer service or service desk environment.
Awareness of working with procedural guidance.
Awareness of cyber security landscape/ threats/ procedures.
Knowledge of Microsoft computer applications, including Excel and Word.
Able to demonstrate good communication skills, both verbal and written.

Work Perks and Benefits:

Hybrid role, with at least 4 days per week in the office to begin with
Flexible working arrangements
Generous annual leave allowance – starting at 25 days per year + Bank Holidays
Three days - Paid volunteering leave
Pension scheme - The Fund operates two pension schemes, Alpha - Principal Civil Service Pension Scheme and a Partnership Pension Scheme with Legal & General
Great healthcare plan
Eye test and glasses coverage
Employee assistance programme and discount scheme
Cycle to Work scheme
Enhanced paid maternity/ paternity/ adoption leave
And much more!

Entry requirements

GCSE maths and English at grade C/ level 4 or above.
Strong interest in IT and technology, with a desire to build a career in IT support.

Training to be provided

As organisations continue to rely on digital systems and infrastructure, having skilled IT professionals in place is essential to maintaining performance, security, and business continuity. The Apprentify Information Communications Technician Level 3 Apprenticeship equips employees with the core technical knowledge and workplace skills required to support IT systems and deliver effective technical support.

Unlike purely technical courses, this programme combines technical capability with professional behaviours, recognising that effective IT support relies on both. Through structured learning and real workplace application, employees develop the skills to troubleshoot issues, support users, and maintain systems with confidence.

By the end of the programme, learners are equipped to manage everyday IT challenges, support infrastructure and systems, and communicate effectively with stakeholders across the organisation.

Things to consider

Salary £25,878.
Hybrid role, with minimum of 4 days per week in the office to begin with.
A CIFAS check and EDI monitoring form will be requested for all shortlisted candidates.

Skills required

Future prospects

Information Communications Technician Level 3 Apprenticeship.

Newcastle Upon Tyne, Tyne and Wear, UK, NE1 4BE

Apply Now

Refine Your Search

apprenticeship jobs in gateshead, twr

IT Support Analyst Apprentice

Apprentice Digital Learning Content Creator

Apprenticeship Trainer – Logistics, Warehousing, Supply Chain

General Assistant - Seasonal Until 31st October 2026

Apprentice Engineer

Future Talent Traineeship Programme - Newcastle

Data Analyst Apprentice

Bus Driver: Trainee Bus Driver (including Apprenticeship qualification)

Apprentice Sales & Lettings Negotiator - Whickham

IT Security Apprentice

Apprentice

Apprentice Retail Sales Assistant

Trainee Bus Driver (including Apprenticeship qualification)

Pharmacy Assistant Apprenticeship

Customer Success Apprentice

Data Administrator Apprentice

Apprentice Sales Assistant

Social Value Apprentice

Douglas Pharmacy- Level 3 -Pharmacy Technician Apprenticeship - NE3 4XN

Apprentice Engineer

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