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Reservations & Events Executive

Glasgow Grosvenor
Glasgow

Quick apply

Job details

£27,405 a year

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Discounted gym membership
Employee assistance programme

Qualifications

Hospitality
Sales
Organisational skills
Communication skills

Full job description

Reservations & Events Executive

Glasgow Grosvenor

Contract: Permanent
Salary: 27405

Situated in the heart of Glasgow’s vibrant West End, the Glasgow Grosvenor Hotel is a stylish and characterful 4-star property overlooking the Botanic Gardens and nestled among the city’s best bars, boutiques, and cultural hotspots. With elegant Victorian architecture and modern interiors, the hotel combines classic charm with contemporary comfort.

The property features over 90 beautifully appointed bedrooms, a welcoming bar and restaurant, and flexible meeting and event spaces, including a grand ballroom—making it a popular choice for both leisure guests and corporate clients.

At Glasgow Grosvenor, we pride ourselves on warm Scottish hospitality, a close-knit team culture, and delivering memorable guest experiences every day. Whether it’s a romantic weekend, a business trip, or a wedding celebration, we go the extra mile to make every moment special.

What will I be doing?

As a Reservations and Events Sales Executive for the Glasgow Grosvenor Hotel, we are looking for a positive can-do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;

Dealing directly with our guest enquiries, questions and reservations; warmly answering calls and emails, providing the highest standard of customer service at all times, you’ll also carry out correspondence quality checks
Contributing fully to the team’s targets to ensure sales forecasts are achieved, upselling the hotel bedrooms, our restaurants and variety of activities
Utilising our Property Management Systems to achieve the highest possible output and results
Liaising with your colleagues in the teams throughout the hotel to ensure fantastic teamwork, smooth communication and a superior service for our guests
Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations.
Receive and convert incoming enquiries to achieve targets and maximize revenue
Manage an events schedule to maximise yield
Focus on a consistently executed up-selling approach
Build strong relationships with customers to fully understand their needs
Arrange and carry out Hotel show rounds
Ensure the complete administration and execution of all planned events
Participate in hotel promotional activities

What are we looking for?

A Reservations and Events Sales Executive serving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;

Enthusiastic, confident and warm; you like working in an environment where things move and flex.
You’re supremely reliable and like to ensure every job is completed to the highest standard consistently
You have excellent organisational skills, impeccable attention to detail and a fantastic ability to prioritise
Flexibility, adapting to changing demands and timescales, as well as using your initiative, are just some of your key skills
Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Glasgow Grosvenor brand
You have a positive “can do” attitude to solving problems in a professional and courteous manner
A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual
You want to be part of a team that works hard, supports each other and above all has fun along the way

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

Pension Scheme
Discounted Hotel Stays across our 7H Portfolio
Discounted Food and Beverage across our 7H Portfolio
Incremental Holiday Entitlement
Development Opportunities
Save as you Learn scheme
Cycle to work scheme
Employee Assistance Programme
Your Birthday off
Retail & Gym Discounts

Experience:

Sales: 1 year (preferred)
Hospitality: 2 years (required)
Work authorisation: United Kingdom (required)

Work Location: In person