Primary care Work, Jobs in Gloucester, Eng (with Salaries)

Receptionist- Outpatients & CDC, Band 2
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,272 a year
- Part-time
- Data entry
- Front desk
- Training & development
9d
Private Family Housekeeper – £15/hr – Stroud & Cotswolds
Clean Spring Flower Group —Stroud
- £13.10 - £15.00 an hour
- Part-time
- Customer service
- Hotel
- Cleaning
Quick apply
11d
People Coordinator
Taurus Healthcare —Hereford
- £24,996 - £28,405 a year
- Full-time
- Human resources
- Data entry
- Recruiting
- Annual leave
Quick apply
Community Mental Health Link Worker
ONSIDE Independent Advocacy —Worcester
- £24,500 - £25,407 a year
- Mentoring
- Communication skills
- Employee assistance programme
- Sick pay
Non-medical Independent Prescriber for Specialist Weight Management
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £49,387 - £56,515 a year
- Part-time
- Research
2d
[260723D] Pupil Coach
Gloucestershire Academy for Inspirational Learning (GAIL) —Barnwood
- £27,254 - £28,598 a year
- Part-time
- Experience working with children
- School
- Employee assistance programme
Workplace Co-ordinator
ISS Facility Services —Gloucester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Support Worker - Forest of Dean
The Orchard Trust —Coleford
- £12.95 - £13.27 an hour
- Weekends only
- Experience working with individuals with disabilities
- No experience needed
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Paralegal / Trainee Solicitor – Conveyancing
Kidwells Solicitors —Hereford
- £30,000 a year
- Full-time
- Writing skills
- English
- Computer skills
- Free parking
Quick apply
7d
Senior Children's Support Worker - Gloucester
Keys Children —Gloucester
- £14.95 - £15.55 an hour
- Mentoring
- Training & development
- Annual leave
- Referral programme
Quick apply
ARRS Mental Health Practitioner
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £49,387 - £56,515 a year
- Full-time
20h
Teaching Assistant
Henley Bank High School —Gloucester
- £22,412.35 - £24,662.30 a year
- Experience working with children
- School
- Teaching
- Employee assistance programme
- Employee discount
9d
Information Officer
Sanctuary Group —Worcester
- £33,397 - £35,144 a year
- Temporary
- Microsoft Word
- Microsoft Outlook
- Analysis skills
- Annual leave
- Employee discount
Quick apply
8d
Field Care Supervisor
Comfort Call Limited —Gloucester
- £13.70 an hour
- Weekend availability
- Nursing home
- Annual leave
- Referral programme
Senior Accounts Payroll Assistant
The Orchard Trust —Lydbrook
- £33,000 a year
- Full-time
- Analysis skills
- Driving
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
10d
Receptionist
Taurus Healthcare —Hereford
- £24,852.61 a year
- Part-time
- GP surgery experience
- Organisational skills
- Front desk
- Annual leave
- Employee discount
Quick apply
6h
Primary Care Nurse
PPG Health In Justice —Evesham
- £34,428 - £41,659 a year
- 12 hour shift
- Patient care
- Communication skills
- Hospital experience
- Employee discount
Custodial Flow Coordinator
Oxleas NHS Foundation Trust —Wotton-under-Edge
- £28,392 - £31,157 a year
- Full-time
- Remote
- Databases
- Case management
8d
Health & Safety Advisor
Riverside Consultancy —Gloucester
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Senior Primary Care Nurse
PPG Health In Justice —Wotton-under-Edge
- £29,072 - £32,783 a year
- Management
- Hospital experience
- Employee discount

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Receptionist- Outpatients & CDC, Band 2

Gloucestershire Hospitals NHS Foundation Trust -
Gloucester

Apply Now

Job details

Part-time
£25,272 a year
9 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stock ordering
Incoming mail sorting
Updating electronic health records
Patient appointment coordination
Infection prevention & control
Internal department liaison
Patient service
Appointment booking and call handling
Client services
Staff training
Data entry
Front desk
Customer interaction
Training & development
Patient record updating
Patient appointment data entry
Communication skills

Full job description

Receptionist- Outpatients & CDC, Band 2 (30 hours a week)

To provide an efficient and friendly service to all patients and visitors attending outpatient departments
To record patient attendance accurately and timely, in accordance with departmental policy
To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy
Where appropriate, make follow up appointment and any associated administration, without direct supervision
Support nursing team with organisation of return transport for patients attending appointments where appropriate.
Ensure the professional image of the department and Trust is maintained at all times
Flexible approach to working hours to meet the demands of the service.
To work in collaboration with the clinical and non-clinical team members providing admin support such as stock ordering. You will also work directly with patients resolving their queries and recognise the importance of first-class communication skills to achieve patient satisfaction. The primary objective is to provide:
Excellent customer service
Effective and timely resolution of queries received
To support the Trust in providing quality care to its patients.
To work cross site support the OPD Team

Additional working pattern details: Monday, Tuesday, Thursday and Friday

Ensure the timely and accurate update of Trak, to include liaising with and response to, the Information team, and their weekly reports.
Ensure compliance with Health and Safety requirements in area of responsibility.
Any other duties as required, commensurate with the grade.
Call patients following up / confirming their appointments.

You will join a team working across 3 sites for the Trust. These include Cheltenham General Hospital, Gloucester Royal Hospital and the New Community Diagnostic Centre at Gloucester docks. You will be working both on the Reception desk to assist patients with booking in, queries and appointments. This is an exciting opportunity to be part of a team aiming to offer the best possible Outpatient care to patients.

Provide efficient and courteous reception to patients.
Check all demographics and update Patient Administration System in accordance with Trust policy, taking responsibility for patient confidentiality at all times.
Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre appointment tests are required e.g. x-ray.
Make appropriate follow up, clearly communicating that to patient or populate pending list in accordance with clinician request.
Book support service e.g. transport, interpreter for appointment
Deal with telephone callers professionally and timely.
Flexibility with hours and working area to provide cover for colleagues across site and department when requested.
Assist supervisor with on the job training for new staff
Complete all training in accordance with trust policy, this may mean off site attendance
Good working knowledge of trust Cancellation/DNA policy
Maintain a smart, professional appearance at all times, keep reception work area tidy, be familiar with Trust infection control policy
Deal efficiently and competently on a daily basis with complex administrative tasks often with tight deadlines.
Being the first point of contact, provide non-clinical advice and exercise own judgement when dealing with enquires and independently communicate effectively on behalf of the team to service users and other professionals.
Deal professionally and promptly with telephone enquiries, taking and processing messages accurately and maintaining confidentiality at all times as per the Message Taking Policy and ensuring standards for customer services excellence are met.
Ensuring safeguarding correspondence and other sensitive data is processed and entered correctly and in a timely manner, always adhering to data protection regulations.
Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person’s attention in a timely manner. Stationery and equipment management including ordering and monitoring supplies
Attendance at departmental meetings.
Demonstrate daily duties to new starters and less experienced staff to support their induction.
Have knowledge of the lone working policies and procedures and maintain team contact information.
Complete the daily administrative functions.
Assess and manage own workload under the supervision of the line manager.
To highlight any risks, adverse events or near misses to the line manager.
Maintain high quality standards by ensuring that the data entered onto Trust systems is accurate, complete and up to date.
Ensure that all Trust wide standards are maintained and monitored to improve quality and total care to all who come in contact with the service.
Ensure your work area and equipment is left in a good working condition on a daily basis.

The elements that require actioning from your new admin employee when employed will be:

Assist in managing bookings- (This involves ringing patients prior to appointments and moving requests off appointments for patients who cannot attend and document any changes on the Radiology booking system).
Liaising with Radiology appointment team when necessary.
Good Communication skills

Apply Now

Refine Your Search

primary care jobs in gloucester, eng

Receptionist- Outpatients & CDC, Band 2

Private Family Housekeeper – £15/hr – Stroud & Cotswolds

People Coordinator

Community Mental Health Link Worker

Non-medical Independent Prescriber for Specialist Weight Management

[260723D] Pupil Coach

Workplace Co-ordinator

Support Worker - Forest of Dean

Paralegal / Trainee Solicitor – Conveyancing

Senior Children's Support Worker - Gloucester

ARRS Mental Health Practitioner

Teaching Assistant

Information Officer

Field Care Supervisor

Senior Accounts Payroll Assistant

Receptionist

Primary Care Nurse

Custodial Flow Coordinator

Health & Safety Advisor

Senior Primary Care Nurse

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