Customer experience manager Work, Jobs in Great Dunham, Nfk (with Salaries)

Customer Experience Manager
Natures Menu —Snetterton
- £60,000 - £70,000 a year
- Full-time
- Microsoft Word
- Customer service
- Team management
- Store discount
- Work from home
Quick apply
10d
Supervisor
Alfred G Pearce —King's Lynn
- £30,000 - £35,000 a year
- Full-time
- Forklift
- Supervising experience
- Team management
Quick apply
Internal Sales
Encon Insulation —Thetford
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Free parking
- Store discount
Quick apply
Care Coordinator
Helping Hands —Fakenham
- £29,400 a year
- Supervising experience
- Recruiting
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
House Developer Account Manager
Lignacite Ltd —Brandon
- £50,000 a year
- Full-time
- CRM software
- Microsoft Office
- Business development
- Free parking
- Life insurance
Quick apply
7d
Operations Manager
Alfred G Pearce —King's Lynn
- £55,000 - £65,000 a year
- Full-time
- Continuous improvement
- Quality control
- In-person
Quick apply
14d
Transport Administrator
P.McCarthy Ltd —Brandon
- £30,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Quick apply
10d
Logistics Manager
Elis —Fakenham
- Call to connect
- Computer literacy
- Writing skills
- Data analysis skills
- Employee assistance programme
7d
Scheduler
Norwich City Services Limited —Norwich
- From £28,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- Organisational skills
- Annual leave
Quick apply
7d
Regional Relief Registered Care Manager
Helping Hands —King's Lynn
- Up to £40,000 a year
- Travel
- Organisational skills
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
12d
Delivery Team Trainer
Evri —King's Lynn
- £30,000 a year
- Full-time
- Travel
- Mentoring
Senior Front Line Manager - Nights
2 Sisters Food Group —Thetford
- £18.55 - £20.41 an hour
- Full-time
- Team management
- Mentoring
- Training & development
- Free parking
- Employee discount
Quick apply
International Sales Executive
Learning Resources Ltd —King's Lynn
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
- Employee discount
Quick apply
5d
Customer Relations Manager
Aria Care —Norwich
- Sales
- Customer service
Repairs Planner
Freebridge Community Housing —King's Lynn
- £31,432 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Branch Manager - King's Lynn
GoldUnion Nexus —King's Lynn
- £30,000 a year
- Full-time
- No experience needed
- Financial services
- In-person
- Paid training
- Annual leave
Quick apply
Sales & Parts Advisor
Range and Road Limited —Watton
- £24,420 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
Customer Care Executive
Serco Plc —Watton
- £26,509.50 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
14d
Team Leader
HM Courts & Tribunal Service —King's Lynn
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
6d
Assistant Manager
Boots —King's Lynn
- Weekend availability
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount

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customer experience manager jobs near great dunham, nfk

Customer Experience Manager

Natures Menu -
Snetterton

Quick apply

Job details

Permanent | Full-time
£60,000 - £70,000 a year
10 days ago

Benefits

Casual dress
Store discount
Cycle to work scheme
Company pension
Work from home
Employee discount
On-site parking

Qualifications

Microsoft Word
Customer service
Supply chain
Logistics
Change management
Team management
Change leadership
AI
Business

Full job description

About us

At Natures Menu we believe the bond between pet and owner isn’t for a moment; it’s for a lifetime. From that first excited tail wag to the gentle steps of old age, our pets nourish us along the way, every day. Brightening our mood, getting us outside and just…being there. We believe dogs and cats deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we pioneered raw feeding 45 years ago and have now expanded across different ranges to make sure all pet parents have more natural alternatives to traditional pet food. We want to make food that tastes good and does good for the pets we serve. Lovingly crafted in our local Norfolk factory, you can be sure you are joining a sustainable company who care about our people, the products we create and our impact on the environment. And to do this, we need a team of brilliant people who share that ambition to come and work with us.

Your Role

This is not just a management role; it is a direct pathway to our UK Senior Leadership Team (SLT).

Initially, you will step in as our Customer Experience Manager, taking immediate ownership of our UK Customer Service department as we transition the reporting line directly to the UK business. Your primary mission for the first 9–12 months will be to run a high-performing, digitised B2B/D2C Customer Service and Order-to-Cash (OTC) operation.

Simultaneously, you will work hand-in-hand with our current Head of Logistics & Customer Operations. Through structured shadowing, hands-on involvement in strategic logistics projects, and deep exposure to our supply chain network, you will prepare to fully succeed them upon their retirement in 2027. At that milestone, you will formally step into the Head of Logistics & Customer Operations role and join the UK SLT.

What You Will Do

· Lead the Day-to-Day: Take full ownership of the UK Customer Service department, managing, coaching, and developing team leaders and frontline agents.

· Master the OTC Cycle: Supervise and optimise the end-to-end Order-to-Cash (OTC) flow—from order entry to cash collection—ensuring tight SLA adherence and strong financial governance (DSO targets).

· Drive Digitalisation: Maintain and leverage SAP and Salesforce, align processes with global standards, and proactively train and monitor our AI customer service agents to boost efficiency.

· Commercial Support: Drive a proactive sales mindset in the team, supporting telesales campaigns, cross-selling/upselling, and onboarding new distribution channels.

· Cross-Functional Collaboration: Partner with Sales, Supply Chain, IT, and Finance Control to resolve systemic issues and minimize service incidents.

· Strategic Shadowing: Work closely with the retiring Head of Logistics & Customer Operations to absorb the complexities of our UK in-house distribution, and third-party logistics (3PL) partners.

· Logistics Project Delivery: Take an active, hands-on role in key logistics and supply chain projects to build deep operational knowledge ahead of the transition.

· SLT Integration: Gradually build relationships with the UK Senior Leadership Team (SLT), aligning customer service and logistics strategies with the broader business objectives.

What We Are Looking For

The Ideal Profile: A dynamic, ambitious operational leader who has successfully managed both in-house logistics and B2B and D2C Customer Service/OTC operations, but is ready to expand their scope into end-to-end logistics and senior leadership.

Systems & Digital Savvy: Highly proficient in SAP. Experience with digital transformation, automation, or managing AI integrations is highly valued.

Strategic Growth Mindset: The ability to pivot seamlessly from daily tactical firefighting to long-term strategic planning.

People & Change Leadership: Outstanding emotional intelligence, with a track record of coaching teams through organisational change.

Industry Experience: Experience in FMCG, frozen goods logistics, or food manufacturing is a significant advantage.

Qualifications: Degree in Business Administration, Supply Chain, Logistics, or a related field is advantageous.

Right to Work: Must possess the legal right to work in the UK.

What This Opportunity Offers You

· A Guaranteed Career Pathway: A clear, transparent roadmap from Manager to Head of Department/SLT member within 12 months.

· Structured Mentorship: The rare opportunity to undergo a highly structured, 9-to-12-month handover with an experienced industry veteran.

· High Visibility: Immediate exposure to executive decision-making and the opportunity to shape the future of our UK customer and logistics operations.

Location: Based at our site in Snetterton, Norfolk - Hybrid

(3 days per week in the office)

Pay: £60,000.00-£70,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
On-site parking
Store discount
Work from home

Application question(s):

Do you have the Right to Work in the UK?

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in great dunham, nfk

Customer Experience Manager

Supervisor

Internal Sales

Care Coordinator

House Developer Account Manager

Operations Manager

Transport Administrator

Logistics Manager

Scheduler

Regional Relief Registered Care Manager

Delivery Team Trainer

Senior Front Line Manager - Nights

International Sales Executive

Customer Relations Manager

Repairs Planner

Branch Manager - King's Lynn

Sales & Parts Advisor

Customer Care Executive

Team Leader

Assistant Manager

I want to receive the latest job alerts for customer experience manager in great dunham, nfk

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