Services team lead Work, Jobs in Halesowen, Wmd (with Salaries)

Customer Services Team Leader (Contact Centre Based)
Midland Heart —Birmingham
- £45,330 a year
- Monday to Friday
- Supervising experience
- Continuous improvement
- Team management
5d
Area Coach
Symbro LTD —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Retail management
- Leadership
- Employee discount
Quick apply
Probation Services Officer - Dudley and Sandwell, Walsall and Wolverhampton and Enforcement Hub
HM Prison & Probation Service —Dudley
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
14d
Business Support Administrator
Nexian Technology Ltd —Aston
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
12d
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Care Home Administrator
Polesworth Group Homes Ltd —Polesworth
- From £15.75 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- In-person
- Flexitime
Quick apply
7d
Customer Service Team Leader
Cromwell —Dudley
- Full-time
- Management
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
1d
Proceedings Support Unit (PSU) Specialist
Independent Office for Police Conduct —Birmingham
- £41,878 a year
- Hybrid work
- Analysis skills
- Negotiation
- Time management
- Annual leave
- Employee assistance programme
6d
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
Specialist Counsellor
Resources for Autism —Birmingham
- £18,720 - £21,000 a year
- Temporary
- Hybrid work
- Microsoft Office
- Master's degree
- IT
- Employee assistance programme
- Flexible schedule
Quick apply
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
HR Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
General Manager
Joule's Brewery —Birmingham
- £45,000 - £48,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Annual leave
- Employee assistance programme
Quick apply
Deputy Director - People & Inclusion - 35969
Environment Agency —Birmingham
- £81,000 a year
- Full-time
- Presentation skills
- Human resources
- HTML
- Flexible schedule
9d
Probation Service Officer - Birmingham
HM Prison & Probation Service —Birmingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Regional Talent Delivery Liaison Executive
WMGC —Birmingham
- £47,500 a year
- Hybrid work
- CRM software
- Communication skills
12d
Depot Supervisor
NCF Living —Cradley Heath
- £30,000 - £35,000 a year
- Full-time
- Management
- Supervising experience
- Warehouse experience
- Free parking
Quick apply
8d

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services team lead jobs near halesowen, wmd

Customer Services Team Leader (Contact Centre Based)

Midland Heart -
Birmingham

Apply Now

Job details

Fixed term contract
£45,330 a year
5 days ago

Qualifications

Supervising experience
Continuous improvement
Team management

Full job description

Ready to lead a service that makes a difference in your community and puts tenants first? We're constantly transforming how we work to ensure every resident receives a first-class, right-first-time experience and we need an inspiring leader to help us redefine what brilliant service looks like for our community. You'll be a key part of a team who has a brilliant track record already and will get your chance to make your mark.

Midland Heart has been nominated as finalists for the UK Customer Experience Awards 2026!

If you're a natural motivator, join us as a Customer Services Team Leader at our Birmingham City Centre hub. Leading a large, fast-paced team, you'll manage high-volume inbound queries across phone, digital, and social channels. You will empower your officers to deliver seamless, high-quality resolutions, ensuring our tenants get the help they need at the very first point of contact.

This is a Fixed Term Contract until May 2027, working 35 hours per week, Monday to Friday between the hours of 8.00am – 6:00pm on a rotating work pattern. You'll be based onsite with your team at our Birmingham Bath Row office.

As a Customer Services Team Leader, you will:
Develop and Manage your team: Carry out regular performance reviews and 1-2-1s, listen to calls, and complete interactive "floor walks." You'll provide structured coaching to build your team's skills, driving continuous improvement and a higher "right-first-time" resolution rate for our tenants.

Manage Daily Operations: Oversee daily staffing levels and monitor call demand to ensure we are always available when tenants need us. You will manage attendance, maintain accurate absence records, and ensure all health and safety requirements, reasonable adjustments and wellbeing needs are met.

Lead with Professionalism: Take ownership of early performance or conduct conversations, making informal interventions where possible. You will conduct capability or disciplinary investigations professionally and in line with our agreed policies.

Analyse and Drive Performance: Use data, call recordings, and outbound communications to identify trends and patterns. You'll act on these insights to proactively improve the quality and consistency of the service we provide.

Our ideal candidate? We're seeking candidates who are passionate about delivering a brilliant customer service through high performing teams and who inspire others by role modelling behaviours. You'll also have the following skills / experience:

Proven experience of supervising or managing a team in a high volume, fast-paced contact centre environment.

Proven track record in driving performance excellence through structured appraisals, proactive absence management, and the application of HR frameworks.

Evidence of providing a customer-first service, with a track record of helping improve customer satisfaction.

Experience in a housing or repairs environment is preferable, but not essential.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category ( The Times ).

Interested? For a full Role Profile, please scroll down below. Applying is easy - simply click ‘apply', and submit an up to date copy of your CV and cover letter clearly showing us how you meet the criteria set out in the advert. Please note - we are unable to accept applications for this role without an accompanying cover letter.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

Refine Your Search

services team lead jobs in halesowen, wmd

Customer Services Team Leader (Contact Centre Based)

Area Coach

Probation Services Officer - Dudley and Sandwell, Walsall and Wolverhampton and Enforcement Hub

Business Support Administrator

People Manager

Care Home Administrator

Senior Operations Coordinator

Customer Service Team Leader

Proceedings Support Unit (PSU) Specialist

Head of Branch Support

Director of Customer Operations

Specialist Counsellor

Customer Care Agent (Hybrid)

Manager of Dedicated Implementations - EMEA

HR Manager

General Manager

Deputy Director - People & Inclusion - 35969

Probation Service Officer - Birmingham

Regional Talent Delivery Liaison Executive

Depot Supervisor

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