It operations Work, Jobs in Halton, Chs (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Windows
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
2d
Customer Information Controller
Northern Trains —Manchester
- £46,688 a year
- Computer literacy
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
1d
Service Desk 1st Line IT Analyst
Amey Ltd —Liverpool
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
Quick apply
3d
Sales Order Processor
JWP TRADING LIMITED —Liverpool
- £14 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- English
- Free parking
Quick apply
Project Coordinator
Pennington Choices Ltd —Warrington
- £24,570 - £32,340 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Continuous improvement
- Health & wellbeing programme
- Annual leave
Trainee Auditor
Element Materials Technology —Warrington
- Remote
- Microsoft Word
- Computer literacy
- Quality control
- Work from home
- Employee discount
7d
Test Vacancy - Stores
Ryman Limited —Warrington
- £13 - £16 an hour
- Full-time
- Computer literacy
- Organisational skills
- Warehouse experience
- Employee discount
Quick apply
IT Infrastructure Operations Manager
Haier Europe —Birchwood
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee assistance programme
- Employee discount
12d
Operations Manager
Steve Morgan Foundation —Runcorn
- £40,000 a year
- Full-time
- Writing skills
- No experience needed
- Continuous improvement
Quick apply
2d
Facilities Services Administrator
Alfred H Knight Group —Liverpool
- Full-time
- Front desk
- Communication skills
- Time management
- Employee assistance programme
Quick apply
[6895] Control Room Operator
National Highways —Newton-le-Willows
- Up to £37,762.50 a year
- Full-time
- Typing
- Communication skills
8d
School IT Technician
Dataspire Solutions Ltd —Northwich West
- £25,000 - £28,000 a year
- Full-time
- Maintenance
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Volvo Parts Driver
Sytner —Warrington
- Time management
- Employee discount
Auxiliary Plant Operator
Viridor —Runcorn
- £37,472 a year
- Full-time
Retail Assistant - Online Picker
Iceland —Runcorn
- £11.60 - £12.71 an hour
- Part-time
IT Technician
PIXEL SPHERE LTD —Stockport
- £35,420.00 - £46,727.49 a year
- Full-time
- Windows
- Analysis skills
- Linux
- Sick pay
Quick apply
14d
Service Leader
Community Integrated Care —Halton
- £31,847 a year
- Full-time
- Experience working with individuals with disabilities
- Computer literacy
- Team management
Quick apply
Occupational Health Administrator Full Time
JRL OHS —Ellesmere Port
- From £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
10d
Global IT Service Delivery Manager
Zoll Medical Corporation —Runcorn
- Communication skills
8d
BI Analyst
SunbeltRentals —Birchwood
- Computer literacy
- Communication skills
- Time management
- Annual leave
Quick apply
12d

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First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

Apply Now

Job details

£28,461.32 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
Technical troubleshooting
TCP
Avaya
IT service management
LAN
Ticket management
Microsoft Exchange
Windows
Service restoration
Continuous improvement
Computer hardware
Technical writing
IP networking
Customer support
Customer interaction
Communication skills
Help desk
Mobile devices

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

it operations jobs in halton, chs

First Line Technical Support

Customer Information Controller

Service Desk 1st Line IT Analyst

Sales Order Processor

Project Coordinator

Trainee Auditor

Test Vacancy - Stores

IT Infrastructure Operations Manager

Operations Manager

Facilities Services Administrator

[6895] Control Room Operator

School IT Technician

Volvo Parts Driver

Auxiliary Plant Operator

Retail Assistant - Online Picker

IT Technician

Service Leader

Occupational Health Administrator Full Time

Global IT Service Delivery Manager

BI Analyst

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