Senior process Work, Jobs in Henlow, Bdf (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Senior Operations Coordinator
RSP UK —Bedford
- £32,000 - £34,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Quick apply
Operations Manager
ELMS Health Solutions Ltd —Cambourne
- £38,000 - £45,000 a year
- Full-time
- Continuous improvement
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
Senior Brand Producer
D.O.D - Degree of Difference —Biggleswade
- £48,000 - £55,000 a year
- Full-time
- Hybrid work
- Leadership
- Time management
Quick apply
6d
Clinic Manager
Aventus Clinic —Hitchin
- £38,000 - £42,000 a year
- Weekend availability
- Hospitality
- Hotel
- Supervising experience
- Annual leave
- Employee discount
Quick apply
4d
Senior Performance and Evaluation Officer
Cambridgeshire & Peterborough Combined Authority —Huntingdon
- £47,181 - £51,356 a year
- Full-time
- Hybrid work
- Data analysis skills
Senior Facilities Co-Ordinator
Lifeplus Europe Ltd —St. Neots
- £35,000 - £40,000 a year
- Hybrid work
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Chief Operating Officer (COO)
Huttie Group —Cambridge
- £95,000 - £120,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
Quick apply
Deputy Chief Information Officer (Digital Services)
East of England Community Health and Care NHS Trust —Saint Ives
- £94,356 - £108,814 a year
- Full-time
- Travel
Business and Operations Manager
University of Cambridge —Cambridge
- £47,389 - £59,966 a year
- No degree
- Human resources
- Leadership
- Annual leave
- Employee assistance programme
Head of Research and Engagement
Multiple Sclerosis Trust —Letchworth
- £34,032 a year
- Part-time
- Hybrid work
- Research
- Analysis skills
- Supervising experience
- Free parking
- Annual leave
Quick apply
Programmes Manager
St Edmund's College —Cambridge
- £25,759 a year
- Part-time
- Project management
- No degree
- Budgeting
- Free parking
- Employee discount
Quick apply
Quality Engineer - DMSG (Full Time)
DM Systems Group Ltd —Letchworth
- Up to £38,000 a year
- Full-time
- Engineering
- Continuous improvement
- Quality control
- Free parking
Quick apply
11d
Operations Director
Aiyara Partners —St Albans
- £100,000 - £120,000 a year
- Full-time
- Business development
- Continuous improvement
- Budgeting
Quick apply
10d
Training Coordinator
M Group —Whittlesford
- Microsoft Office
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Senior Product Manager
HMGCC —Milton Keynes
- £79,514 a year
- Overtime
- Mentoring
- Training & development
- Free parking
- Annual leave
Senior Buyer
Croudace Homes —Letchworth
- Full-time
- Free parking
- Employee assistance programme
Quick apply
Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
3d
Transport & Logistics Coordinator
Jewell Enterprises —Biggleswade
- £30,000 - £32,000 a year
- Full-time
- Analysis skills
- Data entry
- Organisational skills
- Free parking
Quick apply
Senior Sample Reception Officer
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Team management
- Leadership

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senior process jobs near henlow, bdf

1st Line Service Desk Analyst (Days)

Intercity Technology -
Shefford

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Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

senior process jobs in henlow, bdf

1st Line Service Desk Analyst (Days)

Senior Operations Coordinator

Operations Manager

Senior Brand Producer

Clinic Manager

Senior Performance and Evaluation Officer

Senior Facilities Co-Ordinator

Chief Operating Officer (COO)

Deputy Chief Information Officer (Digital Services)

Business and Operations Manager

Head of Research and Engagement

Programmes Manager

Quality Engineer - DMSG (Full Time)

Operations Director

Training Coordinator

Senior Product Manager

Senior Buyer

Head of Customer Success

Transport & Logistics Coordinator

Senior Sample Reception Officer

I want to receive the latest job alerts for senior process in henlow, bdf

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