Client service administrator Work, Jobs in Horsham, Wsx (with Salaries)

Facilities Administrator - Helpdesk
Emcor —Horsham
- £30,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Medical Records Administrator
Spire Healthcare —Hove
- Part-time
- Microsoft Office
- Data entry
- Organisational skills
- Annual leave
11d
Billing & Order Administrator
Global 4 —Horsham
- £28,000 - £34,000 a year
- Full-time
- CRM software
- Communication skills
- Referral programme
Quick apply
3d
Client Account Administrator
Turnpower Services —Redhill
- £28,000 - £30,000 a year
- Full-time
- In-person
Quick apply
6d
Group Sales Administrator
SVC Labs —Crawley
- Full-time
- Administrative experience
- In-person
- Negotiation
- Employee discount
Quick apply
6d
Team Administrator
Sussex Partnership NHS Foundation Trust —Crawley
- £25,760 - £27,476 a year
- Part-time
- Customer service
- Administrative experience
- Office experience
10d
Receptionist & Administrator
Beacon House Therapeutic Services and Trauma Team —Cuckfield
- From £26,000 a year
- Full-time
- Computer literacy
- Administrative experience
- Data entry
- Free parking
Quick apply
Sales Support Administrator (Protection Insurance)
Brown & Brown Insurance —Brighton
- Full-time
- Microsoft Excel
- Administrative experience
- Data entry
- Employee stock purchase plan
- Life insurance
Quick apply
3d
Data & Operations Support Administrator
RGH‑Global Limited —Brighton
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Front desk
- Communication skills
- Marketing
Projects Administrator
Antac Support Services —Aldershot
- £26,500 a year
- Full-time
- CRM software
- Administrative experience
- Accounting
- Free parking
- Employee assistance programme
Quick apply
14d
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Operations Administrator
Allsaved Group —Billingshurst
- £28,000 a year
- Overtime
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
2d
Financial Services Administrator
S&S Financial Solutions Limited —East Grinstead
- £27,000 - £32,500 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Life insurance
Quick apply
Medical Secretary
Medserv —Haywards Heath
- £26,500 a year
- Microsoft Outlook
- GP surgery experience
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
12d
Care Scheduler and Coordinator
Right at Home Reigate and Crawley —Reigate
- £26,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Communication skills
Quick apply
Medical Secretary/Administrator
Cognyfi —Reigate
- From £26,000 a year
- Full-time
- Databases
- Business development
- Recruiting
Quick apply
5d
Sales Administrator
Allsaved Group —Billingshurst
- Overtime
- CRM software
- Word processing
- Computer literacy
Quick apply
12d
Central Administrator
Catalyst Support Ltd —Old Woking
- £24,000 - £26,000 a year
- Part-time
- CRM software
- Microsoft Office
- Administrative experience
- Employee discount
- Sick pay
Quick apply
14d
Contract Support
Dalkia —Brighton and Hove
- £35,924 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- English
- Employee assistance programme
- Employee discount
14d
Graduate Scheme – Wealth Management Administrator
RGH‑Global Limited —Brighton
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Marketing

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Facilities Administrator - Helpdesk

Emcor -
Horsham

Quick apply

Job details

Permanent | Full-time
£30,500 a year

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Employee assistance programme
Paid volunteer time
Referral programme

Qualifications

Microsoft Powerpoint
Supplier ordering
Customer service call handling
Purchase orders
Microsoft Outlook
Inbound customer enquiry call handling
CAFM software
Client engagement
Stakeholder liaison
First aid
Filing
Microsoft Office Suite
Complaint handling
Purchase order creation
Procurement support
Client services
Risk management
Organisational skills
Contracts
Purchasing
Customer interaction
Permit-to-work compliance
Communication skills
Project progress tracking
Progress tracking

Full job description

Role overview

Location: Horsham

Job Type: Permanent Full Time

Salary: £30,500 per annum

Working hours: Monday to Friday, 8:00 to 17:00

What you'll do:

Identify client requirements through telephone, Request Portal, and e-mail communications. Raise and manage to completion PPM and reactive Work Orders in a CAFM System to deliver KPIs.
Progress both colleagues and suppliers to ensure that EMCOR UK SLAs are met.
Record and respond to Compliments and Complaints.
Produce Quotations, chase approvals and arrange for work to be carried out via raising Purchase Orders to subcontractors and arranging for access to Site.
Maintain and update the CAFM Work Order Records to ensure complete clarity of job progress, managing Work in Progress and ensure timely closure.
Achieve closure of Work Orders to financial deadlines to ensure prompt payment.
Take ownership for managing Work Orders from the first telephone call through to client feedback following completed works and manage electronic filing.
Use your knowledge of a facilities environment to assign the best resources to the type of work being requested, overcome obstacles to completion, and proactively update stakeholders on the progress of works.
Identify improvements to standard procedures to ensure that controls exist, and information is shared to proactively protect against risks/service failure.
Develop strong relationships with the client, direct customers, colleagues, and subcontractors, sharing knowledge and experience with the wider team.
Support the Operational Teams with potential complaint situations and make effective steps to avoid and or resolve these situations and issue reporting in a timely manner, improve performance by identifying individual or trending issues or gaps in service.
To comply with instructions relating to security and confidentiality.
Support Finance Administrator with invoicing- monthly service and extra works.
Maintain paperwork and folder associated with facilities department- timesheets, delivery notes,
Ordering of goods for office services- uniform, cleaning consumables & equipment, stationery, H&S items etc.
Support the facilities team during busy periods or sickness/annual leave in room set-ups, post room duties, taking deliveries etc.
Act as Fire warden and first aider- Full training to be provided
Excellent planning and organisational skills with experience of working under pressure
Distribute tasks from the help desk to the relevant facilities team
Close tasks down after completion by the facilities team
Liaise with wider team members to ensure the best resolution, consistent with the contract
Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
Carry out monitoring of Agility data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's
This list is not exhaustive, and you may be asked to carry out additional duties from time to time to support the needs of the business.

About the role

Who you'll be:

Experience of delivering excellent customer service in a client facing environment.
Experience of working in a diverse, busy, and challenging environment.
Result Driven and the ability to plan, organise and work independently.
Effective organisational skills.
Excellent written and verbal communication skills.
Excellent attention to detail and understanding of numerical data.
Experience in managing complex administration using a CAFM System or equivalent.
Advanced knowledge of MS Outlook, Word, Excel & PowerPoint.
Takes ownership and accountability and demonstrates commitment, loyalty, and flexibility.
Knowledge of work permit process and clear understanding of risk Assessments and Method Statements.

EMCOR UK benefits

Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

Quick apply

Refine Your Search

client service administrator jobs in horsham, wsx

Facilities Administrator - Helpdesk

Medical Records Administrator

Billing & Order Administrator

Client Account Administrator

Group Sales Administrator

Team Administrator

Receptionist & Administrator

Sales Support Administrator (Protection Insurance)

Data & Operations Support Administrator

Projects Administrator

MSP 3rd Line Service Desk Technician

Operations Administrator

Financial Services Administrator

Medical Secretary

Care Scheduler and Coordinator

Medical Secretary/Administrator

Sales Administrator

Central Administrator

Contract Support

Graduate Scheme – Wealth Management Administrator

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