Customer support Work, Jobs in Ipswich, Sfk (with Salaries)

Business to Business Customer Service / Success Executive
Anchor Safety LLP —Ipswich
- £30,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Front of House Team Member – Patient Experience Team
Christchurch Dental Practice LTD —Ipswich
- From £12.71 an hour
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Store Colleague - Part Time
JDSPORTS —Ipswich
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
4d
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Customer Assistant
Lidl —Ipswich
- £13.45 - £14.45 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
1d
Reception - Team Member
Premier Inn —Ipswich
- Up to £13.06 an hour
- Part-time
- Hotel
- Front desk
- Employee discount
Quick apply
Customer Services Coordinator
Samskip —Ipswich
- Hybrid work
- English
- Communication skills
- Free parking
Customer Service Advisor
IT Fleet Automotive Limited —East Bergholt
- £28,300 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Receptionist - Podiatry
Suffolk GP Federation —Ipswich
- £12.96 an hour
- Part-time
- Administrative experience
- Organisational skills
- Front desk
- Free parking
- Sick pay
1d
Business Administrator
Hallmark Care Homes —Ipswich
- Full-time
- Microsoft Outlook
- Customer service
- Human resources
- Employee discount
- Referral programme
Crew Member
Five Guys —Ipswich
- £11.25 - £14.70 an hour
- Part-time
- Serving
- Customer service
- Cleaning
- Annual leave
- Employee discount
14h
Sales Assistant
Ryman —Ipswich
- £10.91 - £12.77 an hour
- Part-time
- Communication skills
- Employee discount
- Referral programme
5d
Energy Executive / Administrator 12 month FTC
SmartestEnergy —Ipswich
- £28,000 - £30,000 a year
- Hybrid work
- Microsoft Word
- Customer service
- Analysis skills
Quick apply
5d
Customer Service Advisor - Part Time, Fixed Term Contract
Cloud —Colchester
- £15,862.08 a year
- 8 hour shift
- Remote
- Communication skills
- Life insurance
Quick apply
1d
Sales Adviser (telephone based)
The Registered Office (UK) Ltd / MYCO Works —Ipswich
- From £12.71 an hour
- Full-time
- CRM software
- Communication skills
- Bereavement leave
Quick apply
Service Colleague
ASDA —Ipswich
- £13.10 an hour
- 12 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
4d
Nights - Team Member
Premier Inn —Ipswich
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
5d
Turnstile Operator (Casual)
Ipswich Town Football Club —Ipswich
- From £12.84 an hour
- Hospitality
- Management
- In-person
Quick apply
8d
Sales Assistant
CITY ELECTRICAL FACTORS LTD —Ipswich
- Up to £28,575 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
Restaurant Crew Member
Burger King - Ipswich 5 - Westend Road —Ipswich
- £8.00 - £13.21 an hour
- Part-time
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
10d

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customer support jobs near ipswich, sfk

Business to Business Customer Service / Success Executive

Anchor Safety LLP
Ipswich

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Internal department liaison
Microsoft Office Suite
Complaint handling
Churn prevention
Customer loyalty building
B2B
Relationship management
Customer interaction
Communication skills

Full job description

The Company

Established over 30 years ago, Anchor Safety has rapidly grown to become one of the UK’s leading suppliers of personal protective equipment (PPE,) safety services, and corporate workwear.

Our innovative, reliable and customer-focused approach to supplying PPE has driven continual growth and exceptional customer loyalty. As a business, dedication to prompt personal service from friendly knowledgeable staff has become a hallmark of our success. A proactive approach to meeting customer requirements, supported by same day despatch from our stockholding of quality products, enable us to achieve our goal of delivering excellence in PPE.

The Role

As Customer Success Executive you'll be part of a close-knit team, handling Customer calls and enquiries, identifying appropriate PPE solutions to meet Customer needs, and ensuring every Customer receives the best-in-class service they expect from us.

Key responsibilities:

Customer Onboarding - Guiding new customers through the implementation process, including set-up testing and management of customer purchasing portals, and ensuring all customers have the required tools to make repeat purchases from our range.
Relationship Management - Developing and maintaining strong ongoing relationships with clients to increase revenue and prevent churn through regular calls and meetings. Also providing efficient and friendly customer support via phone, email, web-chat or WhatsApp to address enquiries, concerns and issues in line with pre-agreed service levels. This also includes answering questions about products, helping with orders and resolving problems.
Relationship Development - Collaborating with clients to identify opportunities for growth and improvement, including bespoke client-specific initiatives and projects
Issue resolution – Investigating and resolving customer complaints or problems coordinating with other departments as necessary to ensure timely and satisfactory resolutions.
Product knowledge – maintain an understanding of products, services to respond to customer needs.
Team Collaboration – work closely with other team members and departments to support excellence

Desired Experience and Qualifications:

Customer Service Skills- Strong interpersonal and communication skills, with the ability to empathise and provide exceptional customer service
Problem solving – The ability to quickly and effectively resolve customer issues and find solutions to complex problems
Organisation – Good organisation skills to manage customer records, follow up on tasks and prioritise work effectively
Product knowledge – worked in a B2B environment and the ability to learn and stay up to date on changes
Computer skills – proficiency in using CRM software, email and other communication tools and Microsoft Office
Adaptability – willingness to adapt to changing processes and procedures to improve customer support
Empathy – ability to understand and relate to customer concerns and needs
Teamwork – collaboration skills to work effectively with colleagues and other departments
Multitasking – capability to handle multiple customer inquiries and tasks simultaneously
Attention to Detail – accuracy in order processing, documentation and follow-through

PLEASE HELP US TO PRIORITISE YOUR APPLICATION....

In the current climate, we're expecting a lot of applications for this role. We'd love to spot you in the crowd, and invite you for an initial interview!

In addition to your CV, please send a brief covering letter highlighting why you think your experience is perfect for our role, and indicating your current and desired salary packages.

Thank you, and looking forward to meeting you.

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Experience:

BUSINESS TO BUSINESS Customer service: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

customer support jobs in ipswich, sfk

Business to Business Customer Service / Success Executive

Front of House Team Member – Patient Experience Team

Store Colleague - Part Time

Customer Service Advisor - Remote

Customer Assistant

Reception - Team Member

Customer Services Coordinator

Customer Service Advisor

Receptionist - Podiatry

Business Administrator

Crew Member

Sales Assistant

Energy Executive / Administrator 12 month FTC

Customer Service Advisor - Part Time, Fixed Term Contract

Sales Adviser (telephone based)

Service Colleague

Nights - Team Member

Turnstile Operator (Casual)

Sales Assistant

Restaurant Crew Member

I want to receive the latest job alerts for customer support in ipswich, sfk

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