1st line technical support Work, Jobs in Kent (with Salaries)

1st Line Technical Support Agent
Digital Fibre —Maidstone
- £25,420.00 - £41,456.27 a year
- Full-time
- Customer service
- Computer literacy
- Computer networking
- Free parking
Quick apply
4h
1st Line Support
Countrystyle Recycling —Sittingbourne
- £31,000 a year
- Windows
- Microsoft Office
- Driving
- Employee assistance programme
- Life insurance
1st Line IT Support
Trooli —West Malling
- £25,000 - £26,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
- Gym membership
Quick apply
1d
3rd Line IT Support
Trooli —West Malling
- £45,000 - £50,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
Quick apply
1d
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- IT
- Free parking
Quick apply
2d
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Windows
Operations Analytics Manager - Retail Operations
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
13d
Claims Technical Lead - Complex Bodily Injury
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Travel
- Mentoring
- Contracts
- Annual leave
14d

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1st Line Technical Support Agent
Digital Fibre —Maidstone
Keeping customers updated throughout the fault resolution process. Providing first-line technical support via telephone, email and ticketing systems.
£25,420.00 - £41,456.27 a year
Quick apply
4h
1st Line Support
Countrystyle Recycling —Sittingbourne
The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking…
£31,000 a year

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1st line technical support jobs near kent

1st Line Technical Support Agent

Digital Fibre -
Maidstone

Quick apply

Job details

Full-time
£25,420.00 - £41,456.27 a year
4 hours ago

Benefits

Free parking

Qualifications

Customer service
Computer literacy
LAN
VoIP
Computer networking
Telecommunication
IT
Communication skills

Full job description

1st Line Technical Support Agent
Maidstone, Kent
Monday – Friday - 8:30am – 5:30pm

At Digital Fibre Connections Ltd, we're passionate about delivering outstanding customer service and technical support to businesses and residential customers across the UK.

Due to continued growth, we're looking for a motivated and customer-focused 1st Line Technical Support Agent to join our expanding Technical Support Team.

This is an excellent opportunity for someone with previous IT or telecoms support experience who enjoys solving problems and providing exceptional customer service.

What You'll Be Doing

Providing first-line technical support via telephone, email and ticketing systems.
Diagnosing broadband, telephony and connectivity issues.
Troubleshooting routers, Wi-Fi and network connectivity problems.
Logging and managing faults through to resolution.
Escalating complex issues to second-line support where required.
Liaising with suppliers including Openreach and wholesale partners.
Keeping customers updated throughout the fault resolution process.
Maintaining accurate customer notes and technical records.
Delivering excellent customer service on every interaction.

What We're Looking For

We're looking for someone who has:

Excellent communication and customer service skills.
Strong problem-solving abilities.
Good computer literacy.
The ability to remain calm under pressure.
A positive attitude and willingness to learn.
Excellent attention to detail.
The ability to manage multiple tasks simultaneously.

Desirable Experience

Previous experience in any of the following would be a significant advantage:

1st Line Technical Support
2nd Line Technical Support
Telecommunications support
Broadband troubleshooting
VoIP / Hosted Telephony
ISP or Managed Service Provider experience
Networking fundamentals (Routers, Wi-Fi, LAN, WAN)

Don't worry if you don't tick every box—we're looking for the right attitude just as much as experience.

What We Offer

Competitive salary (dependent on experience)
Monday to Friday working hours – No weekends
Ongoing training and career development
Friendly, supportive team environment
Modern Maidstone office
Opportunity to progress within a growing telecommunications business

Why Join Digital Fibre Connections?

At Digital Fibre Connections, we pride ourselves on delivering exceptional customer experiences while creating an environment where our people can develop and succeed. If you're passionate about technology, enjoy helping people and want to build a long-term career in telecoms, we'd love to hear from you.

Apply today and become part of one of Kent's fastest-growing telecommunications providers.

Pay: £25,420.00-£41,456.27 per year

Benefits:

Free parking

Work Location: In person

Quick apply

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1st line technical support jobs in kent

1st Line Technical Support Agent

1st Line Support

1st Line IT Support

3rd Line IT Support

IT Help Desk Technician

HR Systems Analyst

Operations Analytics Manager - Retail Operations

Claims Technical Lead - Complex Bodily Injury

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