Guest service manager Work, Jobs in Lancaster, Lan (with Salaries)

Guest Service Manager
Holiday Inn Lancaster —Lancaster
- £13.33 an hour
- Weekend availability
- Hotel
- Guest services
- Leadership
- Free parking
- Employee discount
Quick apply
14d
Holiday Sales - Owner and Guest Experience Manager - HS1
Parkdean Resorts —Windermere
- £32,282 a year
- Weekend availability
- Sales
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
Guest Service Manager
Langdale Chase —Windermere
- Full-time
- Hotel
- Computer skills
- Guest services
- Annual leave
- Employee assistance programme
Quick apply
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel
Holiday Park General Manager
Annesley Gandon —Lancaster
- £40,000 - £45,000 a year
- Full-time
- Negotiation
Quick apply
Conference & Events Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- Hospitality
- Hotel
- Organisational skills
General Manager, Shireburn Arms
James` Places —Hurst Green
- Up to £40,000 a year
- Full-time
- Hospitality
- Cooking
- Hotel
Quick apply
5d
Hotel Receptionist
go2 lancaster centre hotel —Lancaster
- £12.71 an hour
- Temporary
- Bilingual
- Hospitality
- Hotel
- Sick pay
Quick apply
11d
Assistant Manager
The Royal, Heysham —Morecambe
- Full-time
- Bar
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
13d
General Manager, Bowland Beer Hall
James' Places —Clitheroe
- Up to £45,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
General Manager
Rose & Crown —Ulverston
- Up to £42,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
12d
Assistant General Manager
The Rum Fox —Clitheroe
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
12d
Hotel manager
Forshaws hotel —Blackpool
- £24,420.00 - £49,362.75 a year
- Bilingual
- Hospitality
- Hotel
Quick apply
Bar Staff
PURE LEISURE GROUP —Carnforth
- Hospitality
- Bar
- Management
- Free parking
- Health & wellbeing programme
Quick apply
7d
Sales Manager
Invicta - Preston —Preston
- Up to £80,000 a year
- Full-time
- Management
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Leisure Club Assistant (Casual)
Holiday Inn Lancaster —Lancaster
- £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
6d
Property Operations Assistant - South Lakes & West Cumbria
Pass the Keys Cumberland and South Lakeland —Ulverston
- £16,200 - £19,200 a year
- Part-time
- Hybrid work
- Hospitality
- Social media management
- Maintenance
- Work from home
Quick apply
8d
Restaurant Manager
Fenwick Arms - UNDER NEW MANAGEMENT —Lancaster
- £28,000 - £33,000 a year
- Full-time
- Hospitality
- Restaurant management
- In-person
- Free parking
- Employee discount
Quick apply
1d
Bar Manager
Langdale Chase —Windermere
- Full-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Reservationist
Simon Rogan —Cartmel
- Full-time
- Customer service
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount

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Guest Service Manager

Holiday Inn Lancaster -
Lancaster

Quick apply

Job details

Full-time
£13.33 an hour
14 days ago

Benefits

Free parking
Employee discount

Qualifications

Guest services
Leadership
Communication skills

Full job description

Job Ref: KGH11912

Branch: Holiday Inn Lancaster

Location: Holiday Inn Lancaster , Lancaster

Salary/Benefits: £13.33 per hour plus benefits and monthly service charge

Contract type: Permanent

Hours: Full Time

Shift pattern: Variable includes evenings, weekends and holidays

Hours per week: 40

Posted date: 26/06/2026

Closing date: 24/07/2026

As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas. While your background may be focused towards Front Office, FB or Meetings Events, your leadership will shape the whole Guest Service function, and you will receive full training to lead confidently across all front facing areas, giving you the experience you need to take the next step towards an Operations or Hotel Manager role.

This role reports directly to the Hotel Manager.

What you’ll do

Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food Beverage, and Meetings Events.
Drive service excellence across every guest interaction, from check in to dining
Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
Ensure compliance with safety, security, and operational standards across the hotel.
Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources.
Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at [email protected].

What we’re looking for

Experience in a senior guest service role (eg. Front Office Manager/Supervisor, FB Manager/Supervisor, ME Manager/Supervisor, or Duty Manager).
Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed.
Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.

Whats in it for you

Our rewards package includes:

Career development through fully funded apprenticeships and our internal development programme.
Discounts on hotel stays and a variety of major retailers, restaurants and days out.
Free use of our gyms, pools, and leisure facilities.
24/7 access to wellbeing, financial, and legal support.

Next steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to meet the Hotel Manager for an in-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email protected] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.

A modern Lancaster hotel just off the M6 motorway, with free parking, free WiFi and an indoor pool. Whether you are looking for a place to meet up with friends or work colleagues, the Open Lobby at Holiday Inn Lancaster hotel has all that you need! Open all day, the bar is perfect for informal meetings or for catching up with friends. Sky Sports is shown on the widescreen TV so you can watch live events or catch up on the day’s action. At the Holiday Inn Lancaster, you can also host meetings for up to 100 people in seven flexible conference rooms with AV equipment and free WiFi.

Quick apply

Refine Your Search

guest service manager jobs in lancaster, lan

Guest Service Manager

Holiday Sales - Owner and Guest Experience Manager - HS1

Guest Service Manager

General Manager

Holiday Park General Manager

Conference & Events Manager

General Manager, Shireburn Arms

Hotel Receptionist

Assistant Manager

General Manager, Bowland Beer Hall

General Manager

Assistant General Manager

Hotel manager

Bar Staff

Sales Manager

Leisure Club Assistant (Casual)

Property Operations Assistant - South Lakes & West Cumbria

Restaurant Manager

Bar Manager

Reservationist

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