Customer service Work, Jobs in Ledbury, Hef (with Salaries)

Client Relations Assistant
Holland Cooper —Cheltenham
- £26,500 a year
- Full-time
- CRM software
- Salesforce
- Continuous improvement
- Store discount
- Employee assistance programme
Quick apply
Receptionist
The Malvern Hills Hotel and Restaurants —Malvern
- £13.25 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Hotel
- Free parking
Quick apply
4h
Client Services Support Advisor
Allpay —Hereford
- £26,247 a year
- Communication skills
13d
Sales Operations Co-Ordinator
Commercial —Cheltenham
- £26,228 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Organisational skills
- Work from home
- Employee assistance programme
Quick apply
Office Manager
TREK GROUP LIMITED —Ledbury
- £35,000 - £45,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
1d
Sales Administrator
Certainly Wood —Hereford
- £28,000 - £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Client Relations Assistant (Fixed Term Contract)
Holland Cooper —Cheltenham
- £26,500 a year
- Temporary
- CRM software
- Salesforce
- Continuous improvement
- Store discount
- Employee assistance programme
Quick apply
Post Office Counter Clerk
SUHRAD LIMITED —Bromyard
- Up to £12.71 an hour
- Part-time
- Microsoft Word
- Accounting
- In-person
Quick apply
11d
Business Support Administrator Receptionist
Babcock International —Tewkesbury
- Full-time
- Microsoft Outlook
- Organisational skills
- SharePoint
- Annual leave
5d
HR Administrator
Malvern Panalytical Ltd —Malvern
- Overtime
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
Sales Co-ordinator
Simson Aggregate Solutions LTD —Worcester
- From £28,000 a year
- Full-time
- Customer service
- Business development
- In-person
- Sick pay
Quick apply
Sales Executive
WeBuyAnyCar —Malvern
- £28,200 - £35,220 a year
- Rotating shift
- Customer service
- IT
- Communication skills
Quick apply
Part-Time Business Coordinator
Hereford Racecourse —Hereford
- Part-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
TikTok Live Presenter - Houseplants
Oh So Floral —Worcester
- £13 an hour
- Part-time
- Social media management
- In-person
Quick apply
Sales Assistant 12 Hours
The Entertainer —Worcester
- £11.15 - £12.71 an hour
- 12 hour shift
- Customer service
- Merchandising
Quick apply
Customer Assistant - Online
Morrisons —Hereford
- Annual leave
- Employee discount
Quick apply
Store Colleague - Part Time
JDSPORTS —Hereford
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
5d
Saturday Counter/ Dispensary Assistant
Lygon Pharmacy —Malvern
- £13 an hour
- Part-time
- Inventory control
- Patient care
- Cleaning
- Free parking
- Store discount
Quick apply
Customer Support & Operations Advisor
Keynetics Ltd —Malvern
- £25,000 - £27,000 a year
- Full-time
- CRM software
- Computer literacy
- Travel
- Free parking
Quick apply
12d
Chemist Counter Assistant
Lygon Pharmacy —Malvern
- £13 an hour
- Part-time
- Merchandising
- Basic maths
- English
- Free parking
- Store discount
Quick apply

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Client Relations Assistant

Holland Cooper -
Cheltenham

Quick apply

Job details

Permanent | Full-time
£26,500 a year

Benefits

Store discount
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Live chat
CRM software
Customer service call handling
Salesforce
Internal department liaison
Complaint handling
Continuous improvement
Customer interaction
Communication skills

Full job description

Founded in 2008, Holland Cooper is a luxury British lifestyle brand renowned for its timeless design, exceptional craftsmanship, and distinctive blend of heritage and modern sophistication. With a strong focus on tailoring, premium fabrics, and elevated styling, the brand has built a loyal global following and a powerful visual identity. At Holland Cooper, creativity, attention to detail, and commercial awareness sit at the heart of everything we do.

We're looking for a Client Relations Assistant to join our team -You'll be part of a close-knit team delivering a premium, personalised experience across every customer touchpoint. If you're organised, personable, and take real pride in getting things right, we'd love to hear from you.

Key Responsibilities:

Deliver a premium, personalised customer experience across phone, email, chat and in-person interactions, meeting SLA requirements and personal KPIs.
Assist in resolving customer queries and complaints professionally, escalating complex issues to management in line with HC's tone of voice.
Support the team in monitoring and maintaining group KPIs and team objectives.
Maintain accurate client records in CRM systems and keep order statuses up to date.
Assist in the implementation and ongoing management of customer experience initiatives and process improvements, including cross-departmental communications and shared worksheets.
Support the administrative duties of the Client Relations team within the order management process.
Manage and update internal systems, working alongside departments including exports, ecommerce, warehouse and finance.
Contribute to weekly team meetings, bringing ideas for continuous improvement to the customer journey.
Maintain up-to-date knowledge of collections, product details and brand heritage through ongoing training and seasonal updates.
Contribute to individual and team KPIs, identify recurring issues, and support continuous improvement initiatives to enhance service quality.

Key Competencies/Behaviours:

Warm, professional communicator with strong interpersonal skills, comfortable across phone, email and in-person interactions.
Highly organised with the ability to multitask and manage competing priorities calmly.
Customer-centric mindset with a genuine focus on quality and responsiveness.
Accurate and detail-oriented.
Proactive and solutions-focused, able to use initiative without waiting to be asked.
A team player who is also comfortable working independently.
Adaptable and willing to learn new processes and tools quickly.
Flexible and reliable, including during extended peak trading hours.

Skills/Experience Required:

Experience in a customer service, client support or related role.
Familiarity with CRM systems and customer support tools.
Excellent verbal and written communication skills.

Benefits

Competitive salary
25 Days Holiday plus bank holidays
Have your Birthday Day off on us to celebrate you
Increased benefits with length of service (e.g. holiday, pension contributions)
Enhanced Maternity and Paternity pay
Generous staff discount and staff shop available
Fresh fruit and pastries delivered weekly
Cycle to Work Scheme
Employee Assistance Programme, including mental health support

Pay: £26,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in ledbury, hef

Client Relations Assistant

Receptionist

Client Services Support Advisor

Sales Operations Co-Ordinator

Office Manager

Sales Administrator

Client Relations Assistant (Fixed Term Contract)

Post Office Counter Clerk

Business Support Administrator Receptionist

HR Administrator

Sales Co-ordinator

Sales Executive

Part-Time Business Coordinator

TikTok Live Presenter - Houseplants

Sales Assistant 12 Hours

Customer Assistant - Online

Store Colleague - Part Time

Saturday Counter/ Dispensary Assistant

Customer Support & Operations Advisor

Chemist Counter Assistant

I want to receive the latest job alerts for customer service in ledbury, hef

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