Desk team leader Work, Jobs in Leeds, Eng (with Salaries)

Service Desk Team Leader
Gamma —Leeds
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
Customer Service Team Leader
VetFit Labs Business & Technology Services Ltd. —Leeds
- £2,250 - £2,900 a month
- Full-time
- CRM software
- Computer literacy
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
5d
Service Desk Team Leader
Pragma —Leeds
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
9d
Recruitment Consultant
Discover International —Leeds
- £25,420 - £30,000 a year
- Full-time
- Hospitality
- Sales
- Business development
- Work from home
- Gym membership
Quick apply
3d
Deputy General Manager
The Lost and Found Leeds Club —Leeds
- £35,000 a year
- Full-time
- Restaurant management
- Hotel
- Supervising experience
- Free parking
- Store discount
Quick apply
Leisure Sales Manager
Village Hotels - Leeds South - Leisure —Tingley
- £30,000 - £32,000 a year
- Full-time
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
11d
Total Loss Administrator
FMG —Huddersfield
- £24,854.00 - £24,854.98 a year
- Monday to Friday
- Computer literacy
- Negotiation
- Free parking
- Annual leave
Quick apply
IT Service Desk Analyst
DFS —Doncaster
- Weekend availability
- Analysis skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Receptionist
Mercure Leeds Parkway —Leeds
- £12.71 an hour
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Service Desk Analyst
Redcentric plc —Harrogate
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Data entry
9d
CJS Vision Team Leader
Ministry of Justice —Leeds
- £50,001 - £70,725 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee discount
11d
Guest Service Manager
Ibis Styles Leeds City Centre Arena —Leeds
- Full-time
- CRM software
- Hotel
- Team management
- Employee assistance programme
- Employee discount
Quick apply
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Communication skills
- Free parking
Process, Performance & Training Coordinator
FMG —Huddersfield
- £24,854 - £31,237 a year
- Monday to Friday
- Microsoft Office
- Continuous improvement
- Organisational skills
- Free parking
- Annual leave
Quick apply
2d
Resilience & Response Team Leader
Yorkshire Water —Bradford
- £42,214 - £52,767 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
8d
Education Recruitment Team Manager
Operam Education Group —Brighouse
- From £37,000 a year
- Full-time
- Conflict management
- Mentoring
- Recruiting
- Annual leave
- Sick pay
Quick apply
Hire Controller- WHN Normanton
Kelling Group Limited. —Normanton
- £28,250 a year
- Full-time
- Computer skills
- Free parking
- Life insurance
Quick apply
Head of Change
Redmayne Bentley —Leeds
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
- Work from home
Recruitment Consultant
Justteachers —Skipton
- From £27,700 a year
- Full-time
- Sales
- Customer service
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
2d
T&C Supervisor (Stockbroking)
Redmayne Bentley —Leeds
- £45,000 - £55,000 a year
- Full-time
- Data analysis skills
- Training & development
- Communication skills

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Service Desk Team Leader

Gamma -
Leeds

Quick apply

Job details

Full-time
10 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Car scheme

Qualifications

ITIL Certification
Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
LAN
Change management
Presentation skills
IT support
WAN
Relationship management
ServiceNow
Major incident coordination
Management reporting
Customer support
Customer interaction
Information technology team management
Leadership
Team motivation leadership

Full job description

Hybrid Bradford (minimum 3 days per week on-site)
A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you will be part of a collaborative, forward-thinking team that is transforming how businesses connect and communicate globally.
We are growing fast, but we never lose sight of what matters: our people. Whether you are looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
What is the role responsible for?
As Service Desk Team Leader, you will be the primary operational interface between Gamma and a dedicated strategic enterprise customer. You will lead a team of Service Desk Technicians to ensure managed service commitments are delivered consistently, incidents are resolved within agreed service levels, and customers receive a reliable, high-quality service experience.
What will you be doing day-to-day?
Leading a team of on-site and remote Service Desk Technicians, ensuring high performance and excellent customer service delivery.
Managing incident and service request activity through ServiceNow, ensuring SLA compliance, timely communication, and effective escalation management.
Acting as the operational lead during major incidents, co-ordinating technical teams and third-party suppliers while maintaining clear customer communications.
Overseeing change management activities, ensuring planned maintenance and service changes are appropriately assessed, approved, and implemented.
Representing Gamma at customer service reviews, CAB meetings, Post Major Incident Reviews, and operational governance forums.
Producing and presenting service performance reports, including SLA achievement, service trends, risks, and improvement actions.
Building strong relationships with customer operational and IT stakeholders to ensure services align with business priorities and expectations.
Working closely with internal project and delivery teams to support service transitions, new service introductions, and customer-impacting changes.
What you will bring
Experience in taking the lead in team situations, taking ownership and responsibility for other team members, coaching and developing them where needed.
Experience in an ITIL-aligned service desk within a telecoms, managed services, or enterprise IT environment.
Strong knowledge of enterprise networking technologies including WAN, LAN, SD-WAN, and WiFi.
Experience managing or supporting 24x7 operational environments and major incident processes.
Proven people leadership skills, with the ability to coach, develop, and motivate technical teams across multiple locations.
Strong stakeholder management and relationship-building skills, with experience engaging senior customer contacts.
Confidence in presenting operational performance data and service reviews to customer audiences.
Experience using ITSM platforms, ideally ServiceNow, for incident, change, and service management.
ITIL Foundation certification (or working towards) and familiarity with CAB, RFC, and change governance processes would be advantageous.
What do we offer you?
25 days annual leave + birthday
Subsidised private medical insurance
5.1% matched pension contributions
Enhanced parental leave
Life assurance and Income protection
Share save and incentive plans
Electric Vehicle and Cycle scheme
Employee discounts
Volunteer day
A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you do not meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We are not looking to increase that network currently, so please do not send speculative CVs.
#LI-SM1
#LI-Hybrid

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Refine Your Search

desk team leader jobs in leeds, eng

Service Desk Team Leader

Customer Service Team Leader

Service Desk Team Leader

Recruitment Consultant

Deputy General Manager

Leisure Sales Manager

Total Loss Administrator

IT Service Desk Analyst

Receptionist

Service Desk Analyst

CJS Vision Team Leader

Guest Service Manager

1st/2nd Line IT Support - £27,000-£34,000

Process, Performance & Training Coordinator

Resilience & Response Team Leader

Education Recruitment Team Manager

Hire Controller- WHN Normanton

Head of Change

Recruitment Consultant

T&C Supervisor (Stockbroking)

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