Business administrator & customer Work, Jobs in Leicester (with Salaries)

Complaints Administrator
Legacy Wills & Estate Planning Ltd —City of Leicester
- £24,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Health & wellbeing programme
Quick apply
6d
Business Administrator & Customer Coordinator
Weatherseal Windows LTD —Leicester
- £16 - £22 an hour
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- Typing
- Free parking
- Work from home
Quick apply
Office Administrator
Element Logic —Leicester
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
6d
Customer Service Administrator
Amore Facilities Management Limited —Leicester
- £22,500 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Quick apply
7d
Office Administrator
S&P Computersysteme GmbH —Leicester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
6d
Depot Finance Administrator
DPD Group UK —Leicester
- £28,000 a year
- Full-time
- Google Suite
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Test Centre Administrator (Leicester, UK) ( 25070)
Pearson —Leicester
- £13.60 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
9d
Sales Support Administrator
Bell and Sons Removals —Leicester
- £12.71 - £13.21 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
5d
Customer Service / Sales Administrator
Midco Print & Packaging —Leicester
- Full-time
- Sales
- Customer service
- IT
Quick apply
Property Administrator
Gold Leaf Property Investments —Rugby
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- IT
- In-person
Quick apply
13d
HR Administrator (MAT Cover)
PA Housing —Leicester
- £26,871 - £28,012 a year
- Call to connect
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
12d
Internal Sales Administrator
TruFrame —Melton Mowbray
- £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Data entry
- Free parking
- Employee assistance programme
Quick apply
Senior Operations Administrator
PPL PRS —Leicester
- £26,895 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Business Administrator
Bellrock Property and Facilities Management —Leicester
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
Office Administration
Avanti Print Limited —Long Eaton
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Quick apply
Business and Operations Officer
Loughborough University —Loughborough
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- Analysis skills
- IT
- Free parking
- Annual leave
3d
Business Support Administrator
Nottinghamshire County Council —Nottingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
12d
Test Centre Administrator
Pitman Training —Leicester
- £12.71 - £13.00 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
Quick apply
6d
Finance Assistant & Administrator*
Tomra —Leicester
- Part-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Organisational skills
Quick apply
Office / Factory - Manager and Administrator
The Plastic Printing Company LTD —Melton Mowbray
- £27,000 - £32,000 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- Supervising experience
Quick apply
20h

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business administrator & customer jobs near leicester

Complaints Administrator

Legacy Wills & Estate Planning Ltd -
City of Leicester

Quick apply

Job details

Permanent | Full-time
£24,000 - £26,000 a year
6 days ago

Benefits

Casual dress
Health & wellbeing programme
Company pension
Company events

Qualifications

Microsoft Word
Microsoft Outlook
Complaint handling
Organisational skills
AI
Communication skills

Full job description

Complaints Administrator

Salary: £24,000–£26,000 per annum | Hours: Full-time, Monday to Friday, 8:45am–5:00pm | Location: Office-based, Leicester City Centre

We are looking for a professional, organised and customer-focused Complaints Administrator to join our Complaints team. This is an excellent opportunity for someone with previous complaint-handling experience who is confident speaking with clients over the telephone and has a keen eye for detail.

Working closely with the Complaints Manager, you will help ensure complaints are logged, investigated and progressed in line with company procedures, while supporting a positive and professional customer journey.

The Role

As Complaints Administrator, you will act as a key point of contact for complaints received by the business. You will support the complaints process from initial logging and acknowledgement through to investigation preparation, record keeping and response drafting for review.

Key Responsibilities

Ø Receive, log and acknowledge complaints received by telephone, email, letter, online platforms and other communication channels.

Ø Support initial complaint investigations by gathering client information, sales details, call recordings, timelines and relevant supporting documentation.

Ø Undertake call listening and prepare clear outcome notes or reports for the Complaints Manager.

Ø Prepare complaint case files and draft appropriate responses for review.

Ø Maintain accurate and professional electronic records, including complaints logs and system updates.

Ø Liaise professionally with clients, representatives, colleagues, third parties, business partners, governing bodies, solicitors and internal legal contacts.

Ø Help identify patterns, recurring issues or potential process improvements to support effective complaint resolution.

Ø Ensure all complaints are handled efficiently, professionally and in line with company procedures and required timescales.

About You

We are looking for someone who organised and confident when dealing with sensitive or challenging customer situations. You will be able to communicate clearly, manage detailed information accurately and work well to deadlines.

Essential

· Previous complaint-handling experience.

· Confident telephone manner and experience dealing with customers or clients by phone.

· Excellent written and verbal communication skills.

· Strong attention to detail, including accuracy with grammar, spelling, client details, reference numbers and dates.

· Ability to investigate cases, gather information and prepare clear written summaries.

· Good organisational skills and the ability to manage workload efficiently.

· Professional, methodical and able to work to deadlines.

· Comfortable using electronic systems to maintain accurate records.

Desirable

· Experience within a regulated environment.

· Knowledge of FCA regulations.

· Familiarity with software or AI solutions that could support complaint management, investigation processes, reporting or case tracking.

What We Offer

· Salary of £24,000–£26,000 per annum, depending on experience.

· Full-time, office-based role in Leicester City Centre.

· Monday to Friday working pattern, 8:45am–5:00pm.

· The opportunity to play an important role in supporting fair, professional and timely complaint resolution.

· A varied role working closely with internal teams, clients and external parties.

How to Apply

If you have previous complaint-handling experience and enjoy delivering a professional, detail-focused service, we would be pleased to hear from you. Please apply with your CV.

Pay: £24,000.00-£26,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Health & wellbeing programme

Experience:

Complaint handling: 1 year (preferred)
administration: 1 year (preferred)
FCA: 1 year (preferred)

Location:

City of Leicester LE1 6TE (preferred)

Work Location: In person

Quick apply

Refine Your Search

business administrator & customer jobs in leicester

Complaints Administrator

Business Administrator & Customer Coordinator

Office Administrator

Customer Service Administrator

Office Administrator

Depot Finance Administrator

Test Centre Administrator (Leicester, UK) ( 25070)

Sales Support Administrator

Customer Service / Sales Administrator

Property Administrator

HR Administrator (MAT Cover)

Internal Sales Administrator

Senior Operations Administrator

Business Administrator

Office Administration

Business and Operations Officer

Business Support Administrator

Test Centre Administrator

Finance Assistant & Administrator*

Office / Factory - Manager and Administrator

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