Office administrator/customer service Work, Jobs in Leicester (with Salaries)

Complaints Administrator
Legacy Wills & Estate Planning Ltd —City of Leicester
- £24,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Health & wellbeing programme
Quick apply
5d
Administrator
Pilgrims' Friend Society —Leicester
- £20,605 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Office Administrator
Element Logic —Leicester
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
5d
Customer Service Administrator
Amore Facilities Management Limited —Leicester
- £22,500 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Quick apply
7d
Business Administrator & Customer Coordinator
Weatherseal Windows LTD —Leicester
- £16 - £22 an hour
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- Typing
- Free parking
- Work from home
Quick apply
Test Centre Administrator (Leicester, UK) ( 25070)
Pearson —Leicester
- £13.60 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8d
Office Administrator
S&P Computersysteme GmbH —Leicester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
5d
Administration Officer
Unique Financial Services —Nottingham
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
12d
Events Administrator
Athena Events Ltd —City of Leicester
- From £26,000 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
- Free parking
Quick apply
4d
Depot Finance Administrator
DPD Group UK —Leicester
- £28,000 a year
- Full-time
- Google Suite
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Porsche Accounts Assistant & Sales Administrator (Maternity Cover)
Sytner Porsche Leicester —Leicester
- Full-time
- Microsoft Office
- Administrative experience
- Accounting
- Employee discount
Sales Support Administrator
Bell and Sons Removals —Leicester
- £12.71 - £13.21 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
5d
HR Administrator (MAT Cover)
PA Housing —Leicester
- £26,871 - £28,012 a year
- Call to connect
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
11d
Centre Administrator
Reed In Partnership —Cottesmore
- £26,300 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Flexible schedule
10d
Senior Operations Administrator
PPL PRS —Leicester
- £26,895 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Lettings Referencing Administrator
Nicholas Humphreys —Burton-On-Trent
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
People Operations & Reception Administrator
The Lodge Trust CIO —Oakham
- £16,880 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Property Administrator
Gold Leaf Property Investments —Rugby
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- IT
- In-person
Quick apply
12d
Test Centre Administrator (Nottingham, Nottinghamshire, UK) ( 24827)
Pearson —Nottingham
- £13.60 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Contract Administrator- Fix term
Sureserve —Derby
- £27,967 a year
- Customer service
- Administrative experience
- Contracts
- Annual leave
Quick apply

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Complaints Administrator

Legacy Wills & Estate Planning Ltd -
City of Leicester

Quick apply

Job details

Permanent | Full-time
£24,000 - £26,000 a year
5 days ago

Benefits

Casual dress
Health & wellbeing programme
Company pension
Company events

Qualifications

Microsoft Word
Microsoft Outlook
Complaint handling
Organisational skills
AI
Communication skills

Full job description

Complaints Administrator

Salary: £24,000–£26,000 per annum | Hours: Full-time, Monday to Friday, 8:45am–5:00pm | Location: Office-based, Leicester City Centre

We are looking for a professional, organised and customer-focused Complaints Administrator to join our Complaints team. This is an excellent opportunity for someone with previous complaint-handling experience who is confident speaking with clients over the telephone and has a keen eye for detail.

Working closely with the Complaints Manager, you will help ensure complaints are logged, investigated and progressed in line with company procedures, while supporting a positive and professional customer journey.

The Role

As Complaints Administrator, you will act as a key point of contact for complaints received by the business. You will support the complaints process from initial logging and acknowledgement through to investigation preparation, record keeping and response drafting for review.

Key Responsibilities

Ø Receive, log and acknowledge complaints received by telephone, email, letter, online platforms and other communication channels.

Ø Support initial complaint investigations by gathering client information, sales details, call recordings, timelines and relevant supporting documentation.

Ø Undertake call listening and prepare clear outcome notes or reports for the Complaints Manager.

Ø Prepare complaint case files and draft appropriate responses for review.

Ø Maintain accurate and professional electronic records, including complaints logs and system updates.

Ø Liaise professionally with clients, representatives, colleagues, third parties, business partners, governing bodies, solicitors and internal legal contacts.

Ø Help identify patterns, recurring issues or potential process improvements to support effective complaint resolution.

Ø Ensure all complaints are handled efficiently, professionally and in line with company procedures and required timescales.

About You

We are looking for someone who organised and confident when dealing with sensitive or challenging customer situations. You will be able to communicate clearly, manage detailed information accurately and work well to deadlines.

Essential

· Previous complaint-handling experience.

· Confident telephone manner and experience dealing with customers or clients by phone.

· Excellent written and verbal communication skills.

· Strong attention to detail, including accuracy with grammar, spelling, client details, reference numbers and dates.

· Ability to investigate cases, gather information and prepare clear written summaries.

· Good organisational skills and the ability to manage workload efficiently.

· Professional, methodical and able to work to deadlines.

· Comfortable using electronic systems to maintain accurate records.

Desirable

· Experience within a regulated environment.

· Knowledge of FCA regulations.

· Familiarity with software or AI solutions that could support complaint management, investigation processes, reporting or case tracking.

What We Offer

· Salary of £24,000–£26,000 per annum, depending on experience.

· Full-time, office-based role in Leicester City Centre.

· Monday to Friday working pattern, 8:45am–5:00pm.

· The opportunity to play an important role in supporting fair, professional and timely complaint resolution.

· A varied role working closely with internal teams, clients and external parties.

How to Apply

If you have previous complaint-handling experience and enjoy delivering a professional, detail-focused service, we would be pleased to hear from you. Please apply with your CV.

Pay: £24,000.00-£26,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Health & wellbeing programme

Experience:

Complaint handling: 1 year (preferred)
administration: 1 year (preferred)
FCA: 1 year (preferred)

Location:

City of Leicester LE1 6TE (preferred)

Work Location: In person

Quick apply

Refine Your Search

office administrator/customer service jobs in leicester

Complaints Administrator

Administrator

Office Administrator

Customer Service Administrator

Business Administrator & Customer Coordinator

Test Centre Administrator (Leicester, UK) ( 25070)

Office Administrator

Administration Officer

Events Administrator

Depot Finance Administrator

Porsche Accounts Assistant & Sales Administrator (Maternity Cover)

Sales Support Administrator

HR Administrator (MAT Cover)

Centre Administrator

Senior Operations Administrator

Lettings Referencing Administrator

People Operations & Reception Administrator

Property Administrator

Test Centre Administrator (Nottingham, Nottinghamshire, UK) ( 24827)

Contract Administrator- Fix term

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