Service desk Work, Jobs in Little Compton (with Salaries)

IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
Office Administrator
HERO Events —Bicester
- £27,000 - £28,000 a year
- Full-time
- English
- Driving
- Travel
- Free parking
Quick apply
2d
Technical Support Analyst
S4labour Ltd —Banbury
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Hotel
- Analysis skills
- Free parking
- Work from home
Quick apply
2h
IT Support Engineer
Unit 52, Shrivenham 100 Business Park —Watchfield
- £30,000 - £35,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply
6d
Service Desk Analyst
Hazlewoods —Cheltenham
- £27,000 - £35,000 a year
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Administrative Assistant (IT)
Alloyed —Oxford
- Temporary
- Customer service
- IT
- In-person
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- SharePoint
- Free parking
- Life insurance
Quick apply
IT Officer
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Customer service
5d
Telematics Service Desk Analyst
MSX International —Gaydon
- Up to £27,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Time management
- Annual leave
- Work from home
Quick apply
Help Desk Operator
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- SharePoint
- Communication skills
1d
Administrative Assistant
University of Oxford —Oxford
- £27,534 - £28,437 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
5d
Apprentice - IT Service Desk Analyst
Value Retail —Bicester
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
9d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Maintenance
- Windows
- Travel
- Annual leave
- Referral programme
IT Service Desk Apprentice
QA Apprenticeships —Swindon
- £18,000 a year
- 12 hour shift
- SharePoint
- Communication skills
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Continuous improvement
- Team management
- Travel
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Team management
- Leadership
- Communication skills
Quick apply
IT Service Operations Engineer
PentenAmio UK —Tewkesbury
- £45,000 - £65,000 a year
- Full-time
- Continuous improvement
- Scripting
- Communication skills
- Free parking
- Life insurance
Quick apply
Group IT Engineer
Spirax Group —Cheltenham
- Continuous improvement
- Travel
- Organisational skills
- Free parking
- Annual leave
8d
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- CRM software
- English
- Communication skills
Infrastructure Engineering Professional
BT —Cheltenham
- Full-time
- Computer networking
1d

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IT Support Administrator - Second Tier

Plumbworld (Online Home Retail Ltd.) -
Evesham

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Annual leave
Flexitime
Company pension
Employee discount
Flexible schedule
Car scheme
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
Incident management
SCCM
Customer service
Incident queue management
User account provisioning
Ticket management
Microsoft Exchange
Windows
User account management
IT permissions management
IT support
Technical support incident logging
SharePoint
Technical writing
IP networking
Communication skills
Active Directory
Intune
Identity & access management

Full job description

Who we are

Online Home Retail is the home of Plumbworld.co.uk - one of the UK’s largest exclusively online retailers of bathroom and kitchen products. With warehousing based in Evesham, Worcestershire, Plumbworld has been trading online since 1999, serving over a million public and trade customers.

Our people make us who we are. We want you to enjoy and challenge yourself, build a career and teach us what we don’t know. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

The role in short

The escalation point beyond first line, owning complex incidents across our Microsoft environment (Windows, Microsoft 365, Active Directory). You'll have real scope to grow—including the chance to specialise in cyber security administration on our IT infrastructure estate, with training and mentoring provided.

Perks of the job

Flexible hours to suit both you and the business
31 days holiday (including bank holidays) bookable in hours, making it super flexible for you
The option to buy and sell annual leave to suit your personal needs
£200 per year Wellbeing Allowance
Access to our online platform for e-learning resources, hundreds of retail discounts, cycle to work scheme and car scheme
Fancy a new bathroom? We offer attractive staff discount to you and your family!
Of course, we offer all the good stuff like life assurance, pension scheme, training, and free onsite parking!
Free fruit onsite for employees, delivered weekly!

Onto the nitty gritty!

Act as the escalation point for incidents and service requests that Tier 1 cannot resolve, taking ownership through to resolution within agreed SLAs.
Diagnose and resolve hardware, software, and network issues on Windows 10/11 desktops and laptops, printers, and peripherals, with supporting knowledge of Windows Server environments.
Administer user accounts, groups, and permissions in Active Directory and Entra ID (Azure AD), including starters, leavers, and access changes.
Support and troubleshoot the Microsoft 365 suite, including Exchange Online, Teams, SharePoint, and OneDrive.
Build, image, and deploy devices using Intune / Autopilot / SCCM, and maintain accurate asset records.
Manage and prioritise tickets in the service desk system, keeping users informed and documentation up to date.
Escalate complex issues to Tier 3 / infrastructure teams or external vendors with clear, well-documented handovers.
Create and maintain knowledge base articles and contribute to coaching Tier 1 colleagues. Control patching, endpoint security tasks, Firewall and routine maintenance under the direction of senior engineers.
Support meeting-room AV equipment and provide hands-on assistance for office moves, events, and VIP users
This role may require you to be on-call for one week a month during out of business hours.

We'd like to meet someone with

2+ years in an IT support role, with at least 1 year at second line / Tier 2 level (or equivalent demonstrable experience).
Strong troubleshooting skills across Windows 10/11 in a corporate domain environment. Hands-on experience administering Active Directory (users, groups, GPO basics) and Microsoft 365.
Solid grasp of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Experience working with a ticketing system and within SLA-driven processes. Excellent customer service and communication skills — able to explain technical issues clearly to non-technical colleagues.
Strong documentation habits and a methodical approach to incident management. A genuine interest in cyber security and a desire to develop towards a blended security admin role, with at least basic cyber security knowledge.
Able to work on-site five days a week at Evesham office.

If this sounds like you, please apply!

All applicants must be eligible to work in the UK and employment is subject to a satisfactory DBS check.

Job Types: Full-time, Permanent

Work Location: In person

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
Flexitime
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

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