Service desk Work, Jobs in Llandaff, Crf (with Salaries)

Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
IT Service Desk Analyst
PHS Group —Caerphilly
- £26,666 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
5d
IT Service Desk Analyst
PHSGroup —Caerphilly
- £26,666 a year
- No weekends
- Communication skills
- Time management
- Free parking
- Employee discount
5d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
1st Line IT Support Technician
CCSW LTD —Cardiff
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
6d
Service Desk Technician
Exponential-e —Bridgend
- Maintenance
- Communication skills
- Referral programme
Quick apply
1d
Senior Application Support Engineer
LDMS —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
Cloud Infrastructure Engineer
Julian Hodge Bank —Cardiff
- £40,913 a year
- Full-time
- Continuous improvement
- Quality control
23h
IT Service Desk Manager
Deloitte —Port Talbot
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
13d
IT Manager
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Employee assistance programme
Quick apply
General Support
Visionist Consulting —Newport
- Full-time
- Maintenance
- SharePoint
Client Service Coordinator
Exponential-e —Bridgend
- Night shift
- Analysis skills
- Communication skills
- Analytics
- Referral programme
Quick apply
4d
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Project Manager - IMAC
Vista Retail Support —Cardiff
- £36,000 - £45,000 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Free parking
- Referral programme
Quick apply
Reception Volunteer
Age Connects Torfaen —Torfaen
- Data entry
- Front desk
Receptionist (Maternity Cover) - 9 Month FTC
CBRE —Newport
- Full-time
- Computer literacy
- Hotel
- Organisational skills

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IT Service Desk Analyst
PHS Group —Caerphilly
You will be taking calls so you’ll need a dedicated work area at home for this. And if you’re driving to our Caerphilly office, our free on-site car park will…
£26,666 a year
5d
IT Service Desk Analyst
PHSGroup —Caerphilly
You will be taking calls so you’ll need a dedicated work area at home for this. And if you’re driving to our Caerphilly office, our free on-site car park will…
£26,666 a year
5d

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Service Desk Advisor (First Line Helpdesk)

Vista Retail Support
Cardiff

Quick apply

Job details

Permanent | Full-time
£24,785 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Software troubleshooting
Customer service
Incident queue management
Technical support
Staff training
IT support
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Citrix
Help desk

Full job description

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required

Main Tasks and Objectives

· Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix

· Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained

· Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site

· Keeping customers informed at all times on progress of calls logged

· Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure

· Update Metrix and TOPdesk call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced

· Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary

· Be part of the helpdesk rota working evenings and weekends

· Work to successful KPI targets set by the team leader and IT helpdesk manager

· Document quick fixes and customer specific information to grow the company’s knowledge base

· Help to train any new starters as and when requested by the team leader or IT helpdesk manager

· Any other tasks as requested by the team leader or IT helpdesk manager

Outcomes and Deliverables

Customers receive a professional service and feedback is positive

· Meet and if possible, exceed closure rates to meet service level agreements

· Positive internal relationships are achieved

· Successfully support field service engineers and second line support to rectify faults in a timely manner

· Help to build a first class helpdesk and technical services that contributes to the overall growth of the business

Job Types: Full-time, Permanent

Pay: £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in llandaff, crf

Service Desk Advisor (First Line Helpdesk)

IT Service Desk Analyst

IT Service Desk Analyst

Senior Service Desk Analyst

1st Line IT Support Technician

Service Desk Technician

Senior Application Support Engineer

Cloud Infrastructure Engineer

IT Service Desk Manager

IT Manager

General Support

Client Service Coordinator

In-Service Support Co-Ordinator

Project Manager - IMAC

Reception Volunteer

Receptionist (Maternity Cover) - 9 Month FTC

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