Credit control Work, Jobs in Llangollen, Den (with Salaries)

Complaints Handler
Chetwood Bank —Wrexham
- £29,870 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Financial services
Quick apply
Finance Officer
Lock Stock Self Storage —Denbigh
- £34,000 - £38,000 a year
- Full-time
- Financial services
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
Accounts Receivable Assistant
Ipsen Biopharm Ltd —Wrexham
- Full-time
- Business
Accounts Assistant
T J Vickers & Sons Ltd —Shrewsbury
- £26,000 - £30,000 a year
- Full-time
- Microsoft Excel
- English
- Accounting
Quick apply
5d
Assistant Accountant
Taxworks Accountancy Services Ltd —Chester
- £28,000 - £32,000 a year
- Part-time
- Remote
- Communication skills
- Time management
- Annual leave
- Work from home
Quick apply
10d
Customer Service Representative II
Bobrick Washroom Equipment LTD —Connah's Quay
- CAD
- ERP systems
Quick apply
Part-time Accounts & Business Operations Administrator
Celtic Fire Security —Chester
- Part-time
- QuickBooks
- Organisational skills
- Communication skills
Quick apply
Credit Controller
Arbtech —Chester
- £25,400 - £28,000 a year
- Full-time
- Microsoft Word
- English
- Continuous improvement
Quick apply
Office Administrator
TaxAssist Accountants —Queensferry
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
5d
Accounts Assistant
Lookers —Whitchurch
- £25,500 - £28,500 a year
- Full-time
- Accounting
- Communication skills
- Annual leave
Quick apply
Sales Administrator
Arbtech —Chester
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
13d
Soho Shopfitting
Soho Shopfitters Limited —Wem
- £15 - £19 an hour
- Part-time
- Microsoft Word
- QuickBooks
- In-person
Quick apply
Purchase Ledger Clerk
Hayley Group —Shrewsbury
- Part-time
- Organisational skills
- Communication skills
- Time management
- Health & wellbeing programme
- Annual leave
Quick apply
Trade Parts Support
Lookers —Chester
- £28,500 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
Quick apply
Associate - Treasury Sales Client Officer Global Commercial Banking Sales - Global Payments Solutions, Chester
Bank of America —Chester
- Full-time
- Business development
- Analysis skills
- Bachelor's degree
- Employee assistance programme
13d

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Store Team Member
Home Bargains —Llangollen
A friendly and approachable attitude, with a love of helping customers. Keep the momentum going: Take charge during the fill shift by unloading deliveries and…
£12.71 - £13.00 an hour
Quick apply
1d
Retail Assistant
Screwfix —Wrexham
Host – you’ll welcome customers into your store, understand what they need, guide them to the right products, and make it super easy for them.
£13.08 an hour
6d

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credit control jobs near llangollen, den

Complaints Handler

Chetwood Bank -
Wrexham

Quick apply

Job details

Full-time
£29,870 a year

Benefits

Private dental insurance
Company pension

Qualifications

Financial Conduct Authority guidelines
Client engagement
Writing skills
GCSE
Complaint handling
Analysis skills
Financial services
Customer interaction
Fraud prevention and detection
Root cause analysis
Communication skills
A Level

Full job description

Description

As a Complaints Handler, you will play a key role in delivering fair, timely, and customer-focused complaint resolutions while ensuring full compliance with FCA regulations and industry standards. You will investigate each case thoroughly by gathering evidence, engaging with customers and internal stakeholders. Beyond resolving individual complaints, you will contribute to continuous improvement by identifying trends and recommending enhancements to products, services and customer journeys. You will also manage complaints from initial receipt through to final resolution.

Key Responsibilities

Manage customer complaints from initial contact through to resolution, conducting thorough investigations and ensuring all cases are handled fairly, efficiently, and in line with FCA regulations.
Apply sound judgement and effective problem-solving skills to assess information, determine appropriate outcomes.
Maintain accurate and up-to-date complaint records within the CRM system, ensuring compliance with record-keeping standards and regulatory requirements.
Identify root causes, analyse complaint trends, and recommend improvements to processes, systems and controls.
Review and respond to Financial Ombudsman Service (FOS) referrals, preparing comprehensive evidence packs and supporting documentation within agreed timescales.

Skills, Knowledge & Expertise

Recent experience handling customer complaints and complex cases within a regulated financial services environment.
Strong knowledge of financial products, including credit cards, consumer loans, savings accounts, and mortgages is advantageous.
Excellent written and verbal communication skills, with the ability to demonstrate empathy, build rapport, and deliver positive customer outcomes.
Strong analytical and problem solving skills, experience handling customer data and the ability to support vulnerable customers.
Knowledge of fraud investigations, collections processes, and Financial Ombudsman Service (FOS) cases is advantageous.
Minimum qualification of A-Levels (or equivalent), including GCSE English and Maths (Grade C/4 or above).

Job Benefits

Competitive salary
25 days holiday PLUS your BIRTHDAY off
Pension contribution with Royal London
Life Assurance
Private medical, dental and optical health insurance with Axa
Hybrid working
Free breakfast available

About Chetwood Bank

We’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages

Data Protection

We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.

Cifas
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Chetwood Bank does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.

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credit control jobs in llangollen, den

Complaints Handler

Finance Officer

Accounts Receivable Assistant

Accounts Assistant

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Customer Service Representative II

Part-time Accounts & Business Operations Administrator

Credit Controller

Office Administrator

Accounts Assistant

Sales Administrator

Soho Shopfitting

Purchase Ledger Clerk

Trade Parts Support

Associate - Treasury Sales Client Officer Global Commercial Banking Sales - Global Payments Solutions, Chester

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