Help us deliver the services that make our communities cleaner, safer and better places to live.
We're looking for an organised and customer-focused Estate Contracts Assistant to support the delivery of essential estate services across our communities. Working closely with contractors, residents and colleagues across the business, you'll play a key role in ensuring services are delivered efficiently, contracts are effectively managed and residents receive the high standard of service they deserve.
This is an exciting opportunity to join a collaborative team where your attention to detail, organisational skills and commitment to excellent customer service will help create neighbourhoods that residents are proud to call home.
Please note: This is a fixed term contract for 12 months
What’s in it for you.
In addition to the salary, we offer a number of benefits, including:
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High street discount schemes
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Health cash plans
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26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
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Flexible bank holidays take them when it suits you
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Car leasing scheme
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Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you’ll be doing
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Provide administrative and coordination support across a range of estate service contracts.
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Maintain accurate records, performance data and compliance information for all contracts.
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Process purchase orders, work orders, invoices and financial reconciliations.
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Support contract monitoring through reporting, trackers and performance analysis.
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Coordinate resident communications, including Section 20 consultation activities.
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Manage enquiries from residents, contractors and colleagues, ensuring timely responses.
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Organise and minute meetings, producing accurate records and action logs.
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Support customer satisfaction monitoring, identifying trends and escalating concerns where required.
What we’re looking for:
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Essential experience in administration, in contract management, housing, repairs, estates or service delivery environment.
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Strong organisational skills with the ability to manage multiple priorities and deadlines.
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Excellent customer service and communication skills.
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Experience working with contractors, customers and internal stakeholders.
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Confidence in processing invoices, purchase orders and financial administration.
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Strong IT skills, including Microsoft Office and data management systems.
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Ability to produce reports, maintain records and analyse performance information.
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A positive, proactive approach with a commitment to service excellence and continuous improvement.
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Essential experience in repair scheduling, works planning, estate contract management or a similar operational support environment
At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.
AGENCIES: We know where you are if we need your support so please do not contact us.
To apply for this role please click on the apply button or for any enquiries please email [email protected] - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.
