Banking Work, Jobs in Lutterworth, Lec (with Salaries)

Customer Service Advisor
Barclays —Northampton
- Monday to Friday
- Computer skills
- Communication skills
- Time management
Customer Experience Advisor | S1 | Retail Banking | Wigston
A01 Santander UK plc —Wigston Magna
- From £25,000 a year
- Full-time
- Cash handling
- Banking
1d
Regulatory Complaint Handler
NEXT —Leicester
- £14.66 - £16.99 an hour
- Full-time
- Communication skills
- Banking
- Free parking
- Employee discount
Financial Services Administrator
Witcher Associates —Leicester
- £25,500 - £33,000 a year
- Full-time
- Organisational skills
- Computer skills
- Financial services
- Annual leave
Quick apply
3d
Customer Service Representative
HSBC Global Services Limited —Leicester
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
5d
Trainee Financial Adviser
Mattioli Woods —Leicester
- Full-time
Legal and Finance Assistant
Wilson Browne Solicitors —Northampton
- £23,795 a year
- Full-time
- Analysis skills
- Accounting
- In-person
- Store discount
- Employee discount
Quick apply
Finance Assistant
Coventry University —Coventry
- £24,855 - £27,080 a year
- Full-time
- University
- Banking
- Time management
- Annual leave
- Employee discount
5d
International Treasury Specialist - 12 month FTC
Lotus UK —Coventry
- Full-time
- Mentoring
- Employee discount
Financial Operations Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Employee discount
4d
Industrial Placement - Finance
RTX Corporate —Solihull
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Health & wellbeing programme
- Annual leave
1d
Finance Manager - Sedgebrook Hall - The Venues Collection
Levy —Northampton
- £35,000 a year
- Full-time
- Hotel
- Annual leave
- Employee assistance programme
4d
Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Team management
Complaints Team Leader
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
Major Incident Management Lead
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- DevOps
- Travel
- Mentoring
Propositions Manager - Business and Commercial Banking
The Co-operative Bank —Coventry
- Up to £60,780 a year
- Full-time
- Banking
Finance Director
loc8me —Loughborough
- £70,000 a year
- Full-time
- Analysis skills
- Presentation skills
- In-person
- Free parking
- Annual leave
Quick apply
Product Manager - Open Banking/VRP
Pay and Shop Ltd —Leicester
- From £250,000 a year
- Computer Science
- Writing skills
- Analysis skills
Quick apply
Senior Finance Manager
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Leadership
- Employee discount
4d
Apprentice Post Office Customer Service Assistant
Wellingborough Post Office —Wellingborough
- £16,650 a year
- Full-time
- Maths
- Cleaning
- Financial services
Quick apply

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Customer Service Advisor

Barclays -
Northampton

Apply Now

Job details

Permanent

Qualifications

Customer service call handling
Stakeholder collaboration
Stakeholder liaison
Microsoft Office Suite
Risk management
Computer skills
Customer support
Customer interaction
Communication skills
Time management

Full job description

Date live: 21/08/2026

Business Area: Barclays Payments Merchant Services

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000112451

Join Barclays as a Customer Service Specialist, where you’ll begin by developing strong core telephony skills through hands-on training and ongoing support. Leading on from this, you’ll progress through a structured development path that includes complaints handling training and over time, more specialist skill sets. This layered approach is designed to create a flexible, capable team that can respond confidently to evolving service demands. At Barclaycard Payments Merchant Services, we’re building a team of adaptable, skilled professionals who can deliver high-quality service across a range of customer needs. If you’re passionate about delivering great service and looking for a Monday to Friday 9am-5pm role where you can learn, grow and thrive, we’d love to hear from you.

To be successful as a Customer Service Specialist, you should have:

Experience in customer service (internal or external).
Ability to manage a high volume of customer queries without compromising quality.
Excellent communication skills, both written and verbal, with the ability to tailor your message.
Solid PC skills, including proficiency in Microsoft Office.

Some other highly valued skills may include:

A genuine desire to develop and progress your career.
Confidence in balancing personal, team and client commitments.
Strong time management skills, with the ability to prioritise in fast-paced, governed environments.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This is more than just a job, it’s a chance to build a career in a supportive, forward-thinking environment where your development is mapped and your growth is supported every step of the way.

The role is hybrid and based in Northampton.

Purpose of the role

To address customer questions, concerns or requests while maintaining customer service expectations.

Accountabilities

Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.
Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.
Management and maintenance of customer records and documentation to ensure accuracy.
Participation in training and development initiatives to improve customer skills, knowledge, and services.
Identification of industry trends and developments related to customer service to implement best practice in customer care.
Execution of escalation requests to the relevant team or senior management as required in a timely manner.
Execution of customer service activities through various communication channels including chat, email, and phone.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

banking jobs in lutterworth, lec

Customer Service Advisor

Customer Experience Advisor | S1 | Retail Banking | Wigston

Regulatory Complaint Handler

Financial Services Administrator

Customer Service Representative

Trainee Financial Adviser

Legal and Finance Assistant

Finance Assistant

International Treasury Specialist - 12 month FTC

Financial Operations Analyst

Industrial Placement - Finance

Finance Manager - Sedgebrook Hall - The Venues Collection

Senior Manager - IT Shared Service (Major Incident)

Complaints Team Leader

Major Incident Management Lead

Propositions Manager - Business and Commercial Banking

Finance Director

Product Manager - Open Banking/VRP

Senior Finance Manager

Apprentice Post Office Customer Service Assistant

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