Analyst Work, Jobs in Maghull, Msy (with Salaries)

IT Service Desk Analyst
M Group —Bootle
- Full-time
- Microsoft Word
- Communication skills
- Employee discount
3h
BI & Reporting Analyst
CHEC —Fulwood
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Drainage GDMS/ CCTV Data Analyst
NRC WWS LTD —Birkenhead
- Full-time
- Microsoft Excel
- Data analysis skills
- Data entry
Quick apply
Insights Analyst
Iceland —Deeside
- Full-time
- Merchandising
- Analysis skills
- SharePoint
14d
Business Analyst
Iceland —Deeside
- Full-time
- Analysis skills
- Bachelor's degree
- APIs
- Free parking
- Employee discount
BI Analyst
The Riverside Group —Liverpool
- £43,123.45 - £47,499.11 a year
- Full-time
- Continuous improvement
- Communication skills
- Analytics
3d
Senior HR Systems Analyst - FTC
QVC —Liverpool
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Payroll Analyst
Westinghouse Electric Company —Preston
- Remote
- English
- Analysis skills
- Communication skills
- Work from home
- Employee assistance programme
Analyst
Element Materials Technology —Deeside
- Laboratory experience
- Quality control
Digital Business Analyst
MCS —Warrington
- £43,000 a year
- Full-time
- Writing skills
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
22h
UAT Test Analyst
The Granite Group —Liverpool
- Up to £31,000 a year
- Full-time
- Hybrid work
- Financial services
- SDLC
- Flexible schedule
Quick apply
11d
Business Analyst
MerseyPoint Technology Ltd —Liverpool
- £3,588 - £4,660 a month
- Full-time
- Analysis skills
- In-person
Quick apply
10d
MI Analyst
Weightmans —Liverpool
- Full-time
- Organisational skills
- Communication skills
- Time management
5d
Client Due Diligence Analyst
RGH‑Global Limited —Blackpool
- £35,000 - £40,000 a year
- Microsoft Word
- Communication skills
Data and Information Analyst
University of Lancashire —Preston
- £35,608 - £41,064 a year
- Full-time
- Data analysis skills
- Databases
- University
- Annual leave
5d
IT Service Desk Analyst
Key Group —Preston
- Full-time
- Agile
11d
Systems Support Analyst
The Granite Group —Liverpool
- Up to £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
Quick apply
7d
Data & Tracking Analyst (Liverpool)
Velstar —Liverpool
- £35,000 - £45,000 a year
- Hybrid work
- AI
Quick apply
Senior Associate Analyst
Apex Tool Group Uk —Liverpool
- £45,000 - £50,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Mentoring
- Free parking
- Gym membership
Quick apply
5h

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IT Service Desk Analyst

M Group -
Bootle

Apply Now

Job details

Permanent | Full-time
3 hours ago

Benefits

Company pension
Employee discount

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Ticket management
Microsoft Office Suite
ITIL
Technical support incident logging
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

IT Service Desk Analyst - Bootle, Liverpool (Office-based) - Full-time, Permanent (Monday-Friday, 37.5 hours per week)

Looking to build your career in IT? Whether you've gained hands-on experience in a Service Desk, Helpdesk, Customer Service environment, or recently completed an IT qualification and are ready for your first step into technical support, this could be the opportunity for you!

As an IT Service Desk Analyst, you'll be part of a supportive team in Bootle, Liverpool, providing first-line IT support, troubleshooting technical issues, installing software remotely, and helping customers resolve a wide range of IT challenges. If you're passionate about technology, enjoy problem-solving, and want to develop your skills in a fast-paced environment, we'd love to hear from you.

Join Telent's Network Services team and play a key role in delivering IT support services for critical infrastructure customers. This is an opportunity to develop your technical skills within a supportive team environment, providing first-line support, troubleshooting technical issues, and delivering excellent customer service.

What you'll do:

Provide first-line support for IT/ICT incidents and service requests.
Diagnose, resolve, or escalate technical and non-technical issues.
Act as the first point of contact via telephone, email, customer portals, and service management systems.
Log, update, and manage tickets accurately while working to agreed SLA and KPI targets.
Build strong customer relationships through professional communication and regular updates.
Coordinate with suppliers, vendors, and Field Engineers to support issue resolution.
Support service delivery activities including spare parts ordering and scheduling activities.

Who you are:

You are customer-focused, enjoy problem-solving, and have a genuine interest in technology. Whether you already have Service Desk / Helpdesk experience or are looking to build your IT career, you will naturally be motivated to learn, thrive in a fast-paced environment, and are confident communicating with customers over the phone and through digital channels.

Key Requirements:

Experience within a Helpdesk, Service Desk, Customer Service, or similar support environment.
Confidence handling inbound customer calls and managing multiple priorities.
Experience of 1st Line IT troubleshooting and fault resolution or similar.
Strong interest in IT systems, technology, and problem-solving.
Good working knowledge of Microsoft Office applications including Outlook, Teams, Word, and Excel.
Comfortable working to performance measures, SLAs, and KPIs.
ITIL awareness would be beneficial but is not essential.

What we offer:

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

The additional benefits with this role:

26 days holiday, plus public holidays, and the option to buy or sell days annually
Company pension scheme
A range of family friendly policies
Occupational health support and wellbeing portal
Discounts on Cinema, Restaurants and Shopping with the Telent Reward scheme.

We are guided by our values and behaviours:

Be Inclusive
Take Responsibility
Collaborate
Be Customer-focused

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group.

#TelentTS

Apply Now

Refine Your Search

analyst jobs in maghull, msy

IT Service Desk Analyst

BI & Reporting Analyst

Help-Desk support analyst (1st line)

Drainage GDMS/ CCTV Data Analyst

Insights Analyst

Business Analyst

BI Analyst

Senior HR Systems Analyst - FTC

Payroll Analyst

Analyst

Digital Business Analyst

UAT Test Analyst

Business Analyst

MI Analyst

Client Due Diligence Analyst

Data and Information Analyst

IT Service Desk Analyst

Systems Support Analyst

Data & Tracking Analyst (Liverpool)

Senior Associate Analyst

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