Reservations Work, Jobs in Manchester, Gtm (with Salaries)

Customer Service Agent - Commercial
Manchester Airport —Manchester
- Communication skills
- Annual leave
- Employee discount
7d
Reservations Coordinator
Crowne Plaza Manchester —Manchester
- £22,364 a year
- Part-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Health & wellbeing programme
Quick apply
2d
Central Reservations & Events Agent
Mollies —Manchester
- £28,000 a year
- Weekend availability
- Bar
- Hotel
- Guest services
- Health & wellbeing programme
- Employee discount
Quick apply
7d
Meetings, Events, Groups and Reservations Team Member
Kimpton —Manchester
- £29,889.60 a year
- Full-time
- Customer service
- Hotel
- Annual leave
- Employee discount
1d
Events Coordinator
Rapport —Manchester
- £32,000 a year
- Full-time
- Time management
- Health & wellbeing programme
GROUP RESERVATIONS MANAGER
RAMONA & The Firehouse —Manchester
- £38,000 - £40,000 a year
- Full-time
- Business development
- Training & development
Quick apply
9d
Guest Service Agent
Aloft By Marriott Manchester —Manchester
- Weekend availability
- Hospitality
- Hotel
- Front desk
Quick apply
6d
Hotel Receptionist (Casual)
Lancashire Cricket Club —Manchester
- Weekend availability
- Hybrid work
- Bar
- Hotel
- Front desk
- Annual leave
- Employee discount
Quick apply
5d
Reservations Agent
FAIRMONT —Knutsford
- Full-time
- Hotel
- Organisational skills
- In-person
Quick apply
Business Travel Consultant
Gray Dawes Group —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Employee assistance programme
Quick apply
Weekend Hotel Receptionist 16h
Crowne Plaza Manchester —Manchester
- £13.44 an hour
- Overtime
- Hospitality
- Hotel
- Front desk
- Store discount
- Health & wellbeing programme
Quick apply
GiGi Manchester - Reservations Manager
GiGi Manchester - Reservations Manager —Manchester
- Up to £13.50 an hour
- Part-time
- Restaurant
- Communication skills
Quick apply
6d
Casual Receptionist
Holiday Inn Manchester City —Manchester
- Part-time
- Hotel
- Front desk
Quick apply
Receptionist
Mercure Manchester Piccadilly Hotel —Manchester
- £12.71 an hour
- Part-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Receptionist
Dalata —Manchester
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
Quick apply
14d
Hotel Concierge Supervisor
Dakota Hotels —Manchester
- £29,250 a year
- Full-time
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Night Receptionist
Holiday Inn Manchester Airport —Manchester
- £13.48 an hour
- Full-time
- Bar
- Casual dining restaurant
- Computer literacy
- Employee assistance programme
- Employee discount
Quick apply
Hotel Receptionist
Dakota Hotels —Manchester
- Part-time
- Computer literacy
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Building and Bookings Assistant
St Michael & All Angels Church, Macclesfield —Macclesfield
- £14 an hour
- Part-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
Nights Team Member
Tribe Manchester Airport —Manchester
- £13.42 an hour
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
20h

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Customer Service Agent - Commercial

Manchester Airport -
Manchester

Apply Now

Job details

7 days ago

Benefits

On-site gym
Annual leave
Company pension
Employee discount
Paid volunteer time

Qualifications

Live chat
Complaint handling
Customer interaction
Communication skills

Full job description

Date: 18 Aug 2026

Location: Manchester Airport, GB

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Company: MAG

Summary

Customer Service Agent

Hybrid

Manchester Airport

About CAVU

For airports, for partners, for people. We are CAVU.

At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. From the smallest ideas to the biggest changes — every day here is about creating better travel experiences.

From our revenue-accelerating single platform technology, Propel, through to our world-class hospitality venues including 1903 and Escape Lounges — our solutions make travel more seamless and enjoyable for passengers, and more profitable for our clients and partners.

We know that to bring your best ideas, you need the space to think, the right support, and the freedom to be your true, authentic self.

Whether you’re working from our offices, from home, in a lounge, or out on the road, we provide the environment to create, innovate, and transform airport travel.

If you’re looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you.

Together, we can reach new heights. Together, we are CAVU.

The role

As a Customer Service Agent at CAVU, you’ll play a vital role in delivering exceptional service across multiple channels including email, live chat and phone. You’ll support customers with enquiries, manage existing reservations, and create positive experiences at every touchpoint.

This is a fast-paced, customer-focused role where you’ll combine problem-solving with a sales-through-service mindset, identifying opportunities to offer tailored solutions that meet each customer’s needs.

You’ll be part of a collaborative team based at Manchester Airport, working closely with colleagues across the business to ensure a seamless end-to-end customer journey.

Key responsibilities include:
Providing prompt, professional responses to customer queries and complaints across all channels

Supporting customers with existing reservations, including amendments, cancellations and related enquiries

Identifying and converting sales opportunities through service interactions

Accurately managing customer details and bookings across multiple systems

Building strong product knowledge to resolve queries efficiently and confidently

Sharing customer insights, trends and feedback to help improve services

Working collaboratively with internal teams to deliver a joined-up experience

Managing your time effectively and prioritising tasks in a busy environment

About you
We’re looking for someone who is passionate about delivering great service and enjoys helping people.

What will make you successful in the role?

Previous experience in a customer service environment

Experience handling customers across multiple channels (email, live chat and phone)

Excellent verbal and written communication skills

Strong problem-solving and decision-making abilities

Confidence using systems and learning new technology

A customer-first mindset with great attention to detail

Resilience, adaptability and a positive attitude in a fast-paced setting

A collaborative approach, with the ability to work independently when needed

The Perks

25 days holiday, increasing by 1 day per year of service (up to 28)

Option to buy up to 10 additional days’ annual leave, plus 4 flexible bank holidays

10% company pension

Annual bonus scheme

On-site gym

MediCash scheme

Flexible benefits & discounts – including up to 50% off CAVU products (Escape Lounges, Airport Parking, etc.)

Rail and retail discounts

2 paid volunteering days per year

Access to our internal events calendar including regular health, wellbeing and ID&E activities

Development opportunities including mentoring and learning grants

Enhanced parental leave (T&Cs apply)

EDI at CAVU

We’re building something brilliant at CAVU: a diverse team of people who reflect the global customer base we serve. We’re proudly part of MAG, and together we’re on a mission to be number one in our industries — and that takes talent in all its forms.

Whether this is your first role or your next big step, we want to hear from you — even if you don’t tick every box. What matters most is what you bring.

We’re proud to be a UK Disability Confident employer. If you need any adjustments to support your application or interview, just let us know.

At MAG and CAVU, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and our CAVU Global ID&E Affinity Groups.

Are you ready to reach new heights?

Apply now via the link below.

.

Apply Now

Refine Your Search

reservations jobs in manchester, gtm

Customer Service Agent - Commercial

Reservations Coordinator

Central Reservations & Events Agent

Meetings, Events, Groups and Reservations Team Member

Events Coordinator

GROUP RESERVATIONS MANAGER

Guest Service Agent

Hotel Receptionist (Casual)

Reservations Agent

Business Travel Consultant

Weekend Hotel Receptionist 16h

GiGi Manchester - Reservations Manager

Casual Receptionist

Receptionist

Receptionist

Hotel Concierge Supervisor

Night Receptionist

Hotel Receptionist

Building and Bookings Assistant

Nights Team Member

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