Help desk Work, Jobs in Manningtree, Ess (with Salaries)

Service Desk Analyst
Care UK —Colchester
- Maintenance
- Training & development
IT Deployment and Project Support Officer
Care UK —Colchester
- Travel
9d
Field Interviewer - Colchester
the National Centre for Social Research —Colchester
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Ecologist
M Group —Ipswich
- Annual leave
- Employee assistance programme
Recruitment Consultant - Delivery
Whitehall Resources —Colchester
- £26,500 - £36,500 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Communication skills
- Free parking
- Work from home
Quick apply
Recruitment Delivery Consultant
Whitehall Resources —Colchester
- £26,500 - £36,500 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
IT Technician
MY PHONE UNIVERSE LTD —Ipswich
- £41,700 a year
- Full-time
- Maintenance
- In-person
Quick apply
14d
Scheduler
Dalkia —Ipswich
- Monday to Friday
- Annual leave
- Employee assistance programme
Casual Domestic Assistant
Sodexo —Ipswich
- £12.92 an hour
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
9d
Reprographics Technician
Colchester County High School for Girls —Colchester
- £23,012 - £23,377 a year
- Part-time
- Customer service
- In-person
- School
Quick apply
8d
Community Host / Leisure Assistant.
Vivify Venues —Ipswich
- £10.85 - £12.71 an hour
- Customer service
- In-person
- School
- Free parking
- Referral programme
Quick apply
Operations Coordinator
Sarah's Carers —Melton
- £15 an hour
- Full-time
- Google Suite
- Computer literacy
- Administrative experience
- Health & wellbeing programme
Quick apply
3d
FOH Team Member
Boom Battle Bar - Ipswich —Ipswich
- £10.50 an hour
- Part-time
- Bar
- Front desk
Quick apply
IT Service Analyst (x2)
Eastlight Community Homes —Braintree
- £35,055 a year
- Full-time
- Communication skills
- Annual leave
10d
Care Service Manager
Sarah's Carers —Melton
- £35,000 - £38,000 a year
- Weekend availability
- Management
- Continuous improvement
- Travel
- Health & wellbeing programme
Quick apply
3d
Cash Desk Volunteer
British Heart Foundation —Colchester
- Cash handling
- Employee discount
Rapid Response Cleaner
ISS Facility Services —Ipswich
- 8 hour shift
- Customer service
- Organisational skills
Hospitality Manager (Care Home)
Kingsley Healthcare —Sudbury
- £32,000 a year
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
8d
Hotel - Duty Manager
Premier Inn —Bury St. Edmunds
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
14d
Telephone and Administration Volunteer (Homestore) - Retail
British Heart Foundation —Ipswich
- Front desk
- Employee discount

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help desk jobs near manningtree, ess

Service Desk Analyst

Care UK -
Colchester

Apply Now

Job details

Permanent

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Maintenance
User account management
Staff training
Technical support incident logging
Technical writing
Software testing
Customer support
IT incident logging
Application support
Training & development

Full job description

12 month fixed term contract

Care UK is an awarding winning private care company with over 200 care homes across the United Kingdom. We are seeking an enthusiastic Service Desk Analyst to join our Team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: The post holder’s duties will include the maintenance of the business systems, resolving end user problems and queries, assisting in system developments and the implementation of new functionality or features. Able to identify problems and come up with solutions quickly.

Key Responsibilities:

Provide first line support for the business systems to operational and support service users.
Receive and log all support calls relating to the business systems using the division’s help desk systems.
Perform initial investigation into user queries and resolve where possible.
Escalate support calls and tasks to team members as appropriate.
Monitor the progress of support calls and provide feedback to users.
Ensure that all support calls are closed within SLA timescales.
Provision of support and training to staff in the use of the systems including ad hoc training to individuals over the telephone or video conferencing and assisting in delivering training to groups in a classroom environment.
Produce quality written procedures and user manuals to support the operation and maintenance of the systems.
Assist in the maintenance and operation of the business systems. Tasks include maintaining code structures, reconciling balances, processing interface files, administering user access and maintaining workflow authorisation systems.
Carry out daily system maintenance work including checking the systems are functioning correctly and interface files been processed successfully.
Participates in the testing of systems and processes as part of upgrading and developing new functionality or applications.

What we are looking for:

A minimum of 6 months’ experience of working in an IT/support environment in a large complex organisation.
Analytical and problem-solving skills
Experience in delivering training and production of training documentation

Why Join Care UK?

Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!

Apply Now

Refine Your Search

help desk jobs in manningtree, ess

Service Desk Analyst

IT Deployment and Project Support Officer

Field Interviewer - Colchester

Ecologist

Recruitment Consultant - Delivery

Recruitment Delivery Consultant

IT Technician

Scheduler

Casual Domestic Assistant

Reprographics Technician

Community Host / Leisure Assistant.

Operations Coordinator

FOH Team Member

IT Service Analyst (x2)

Care Service Manager

Cash Desk Volunteer

Rapid Response Cleaner

Hospitality Manager (Care Home)

Hotel - Duty Manager

Telephone and Administration Volunteer (Homestore) - Retail

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