Finance business Work, Jobs in Melsonby, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Assistant Finance Business Partner
ZIGUP —Darlington
- £30,000 - £35,000 a year
- Hybrid work
- Accounting
- Annual leave
- Employee discount
Quick apply
Finance Manager
Padel Up Teesside —Stockton-on-Tees
- £45,000 - £55,000 a year
- Full-time
- Hospitality
- Travel
- In-person
- Free parking
Quick apply
13d
Business Administrator
Ministry of Justice —Durham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
Assistant Chief Officer (Finance)
Durham Constabulary —Durham
- £125,188 - £141,050 a year
- Full-time
- Leadership
- Communication skills
Finance Business Partner
GXO Logistics —Sherburn
- Up to £70,000 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
6d
Purchase Ledger Clerk
Ashcourt (Durham & Tees Valley) —Newton Aycliffe
- £30,000 a year
- Full-time
- Continuous improvement
- Driving
- Accounting
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
8d
Qlikview Report Developer (Full Time)
Ramsdens Financial Ltd —Stockton-on-Tees
- Up to £13.65 an hour
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Purchase Ledger Administrator
Bannatyne —Darlington
- Microsoft Excel
- Accounting
- Communication skills
- Annual leave
- Employee assistance programme
12d
Assistant Finance Business Partner
EAST DURHAM COLLEGE —Peterlee
- £35,733 a year
- Full-time
- Presentation skills
- Accounting
- Organisational skills
- Free parking
- Annual leave
Business Administrator (temporary)
Mariposa Care Group —Shildon
- Full-time
- English
- Administrative experience
- Communication skills
- Referral programme
Quick apply
SLDC Coordinator (Site Launch and Data Control) - 12-month Fixed Term Contract (FTC) / Secondment
GlaxoSmithKline —Barnard Castle
- Full-time
- English
- Maths
- Communication skills
9d
Head of Financial Management
Middlesbrough College —Middlesbrough
- £51,547 - £54,329 a year
- Call to connect
- No degree
- Accounting
- Annual leave
- Employee assistance programme
9d
Finance & Administration Manager (Xero | Payroll | CIS) Full Time
SMC —Middlesbrough
- From £37,500 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
5d
Finance Administrator (Maternity Cover)
Labman Automation —Stokesley
- £29,000 a year
- Part-time
- Accounting
- Organisational skills
- Communication skills
9d
Durham EDGE Senior Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Customer service
- University
- No degree
- Annual leave
- Employee assistance programme
12d
Receptionist
Bupa Dental Care —Darlington
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
8d
Assistant Accountant
O&3 Ltd —Ripon
- Full-time
- Microsoft Excel
- Accounting
- In-person
- Store discount
- Employee discount
Quick apply
8d
Contracts & Fees Administrator - Fixed Term Contract
Active Care Group —Darlington
- £30,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
- Referral programme
Quick apply
7d

I want to receive the latest job alerts for finance business in melsonby, nyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

finance business jobs near melsonby, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

finance business jobs in melsonby, nyk

Senior Customer Service Manager

Assistant Finance Business Partner

Finance Manager

Business Administrator

Assistant Chief Officer (Finance)

Finance Business Partner

Purchase Ledger Clerk

Senior Site Director - Operations

Qlikview Report Developer (Full Time)

Purchase Ledger Administrator

Assistant Finance Business Partner

Business Administrator (temporary)

SLDC Coordinator (Site Launch and Data Control) - 12-month Fixed Term Contract (FTC) / Secondment

Head of Financial Management

Finance & Administration Manager (Xero | Payroll | CIS) Full Time

Finance Administrator (Maternity Cover)

Durham EDGE Senior Manager

Receptionist

Assistant Accountant

Contracts & Fees Administrator - Fixed Term Contract

I want to receive the latest job alerts for finance business in melsonby, nyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected