Guest service manager Work, Jobs in Millbrook, Bdf (with Salaries)

Guest Service Manager
Mercure Bedford Centre Hotel —Bedford
- £31,500 a year
- Full-time
- Bar
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
4d
Property Operations Supervisor – Serviced Apartments
Your Apartment —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hotel
- Organisational skills
- In-person
- Free parking
Quick apply
Guest Service Manager
Holiday Inn Milton Keynes East —Milton Keynes
- £28,516 a year
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
11d
Estate Property Manager
Knebworth House —Knebworth
- £45,000 - £50,000 a year
- 8 hour shift
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Guest Operations Manager
Hilton —Towcester
- Full-time
- Hotel
- Leadership
- Employee stock purchase plan
- Annual leave
Hotel - Duty Manager
Premier Inn —Milton Keynes
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Receptionist
Inspired Villages —Bedford
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
- Employee discount
Hotel Duty Manager - Moxy Milton Keynes
Hotel Co 51 —Milton Keynes
- £32,385 a year
- Full-time
- English
- Hotel
- Employee discount
Quick apply
17h
Full Time Team Member- FOH AND BOH
Heavenly Desserts —Biddenham
- From £12.71 an hour
- Full-time
- Serving
- Customer service
- Organisational skills
- Store discount
- Employee discount
Quick apply
Assistant Club Manager - New Club Opening
Slazenger Padel Clubs —Milton Keynes
- Weekend availability
- Organisational skills
- Communication skills
Quick apply
Guest Relations - Priority Complaints Advisor
Whitbread —Houghton Regis
- £29,826 a year
- Full-time
- Hotel
- Communication skills
- Employee discount
Quick apply
21h
Night Reception Team Member
Accor —Milton Keynes
- Weekend availability
- Computer literacy
- Hotel
- First Aid Certification
- Employee discount
Quick apply
14d
Member Experience Manager
Fitness First —Bedford
- £28,685 a year
- Planograms
- Team management
- Training & development
- Employee discount
- Gym membership
Quick apply
3d
Sales and Events Manager
The Bedford Swan Hotel —Bedford
- £40,000 - £45,000 a year
- Weekend availability
- Hotel
- Business development
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
1d
General Manager
The Wheatsheaf —Milton Keynes
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Cooking
- Hotel
Quick apply
Duty Manager
Virgin Active —Northampton
- Communication skills
- Annual leave
- Employee discount
Head Chef
Acorn Pubs —Ampthill
- Up to £55,000 a year
- Cooking
- Training & development
- Leadership
- Employee discount
- Referral programme
Quick apply
Franchise Community Manager
IWG —Milton Keynes
- Computer literacy
- Microsoft Office
- Front desk
Restaurant Shift Supervisor
The Brothers Supper —Milton Keynes
- Up to £30,000 a year
- Full-time
- Bar
- Inventory control
- Restaurant management
- Free parking
- Employee discount
Quick apply
Duty Manager - Leisure Centre
Tove Trading Limited —Milton Keynes
- £28,358 a year
- Weekend availability
- Management
- Customer service
- Supervising experience
- Free parking
- Employee discount
Quick apply

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Guest Service Manager

Mercure Bedford Centre Hotel
Bedford

Quick apply

Job details

Full-time
£31,500 a year
4 days ago

Benefits

Free parking
Employee assistance programme
Employee discount
Transport links
On-site parking

Qualifications

Guest check-in and check-out
Hotel and accommodations experience
Shift management
Complaint handling
Hotel housekeeping department experience
Organisational skills
Leadership
Team motivation leadership
Communication skills
Hotel front office operations
Hospitality management

Full job description

Job Ref: INT25798

Branch: Mercure Bedford Centre Hotel

Location: Mercure Bedford Centre Hotel, Bedford

Salary/Benefits: £31,500 per annum

Contract type: Permanent

Hours: Full Time

Shift pattern: Varied as per business requirements

Hours per week: 40 hours per week

Posted date: 14/08/2026

Closing date: 14/09/2026

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Staff meals on duty
Free staff parking

A day in the life of…

As a Duty Manager you’ll be responsible for managing our teams and ensuring that guests receive exceptional service throughout their stay. Key responsibilities include overseeing shift operations, handling guest complaints, and ensuring the cleanliness and maintenance of guest rooms and common areas. You will play a key part in developing and implementing guest service policies and procedures. In addition, you will be responsible for maintaining positive relationships with guests and ensuring that the hotel's reputation for excellent customer service is upheld.

What do we need from you?

You’ll have prior experience and good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service, Food and Beverage and Housekeeping.
You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
Strong leadership and organisational skills to effectively motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the hotel operates smoothly and efficiently.
We’re looking for you to have a good understanding of hotel software and systems.
Five years experience in a hotel setting required.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.

The Mercure Bedford Centre is ideally situated in the heart of the busy market town of Bedford and is ideal for business and leisure guests. Thanks to our prime location, we have great transport links which make getting around by rail or car a breeze. On-site parking is available, and you're within walking distance of Bedford Railway Station. On the bank of the River Great Ouse, our restaurant and bar offers beautiful panoramic views over the river and surrounding area.

We're close to the M1 and just a mile off the A6, so you'll have easy access to local attractions like the Higgins Museum, Silverstone Circuit race track, John Bunyan Museum, Bedford Park and Woburn Safari Park. We have seven air-conditioned meeting rooms fully equipped with modern technology. They're perfect for business conferences or celebratory occasions, accommodating up to 450 guests.

Our hotel is conveniently located to London Luton Airport, London Stansted Airport and London Heathrow Airport for international and domestic guests travelling by plane. Milton Keynes, Cambridge and Central London are all within reach too.

Quick apply

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