It support and systems assistant Work, Jobs in Nailsea, Som (with Salaries)

IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
Process Assistant - Automation
Sopra Steria —Newport
- £27,000 a year
- Hybrid work
- Communication skills
- Annual leave
2d
Claims Assistant
Great American Europe Limited —Bristol
- £27,120 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
8d
Community Assistant
Welsh ICE —Caerphilly
- £26,400 a year
- Full-time
- Hybrid work
- Hospitality
- Care plans
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Customer Experience Specialist - Night Team
ANNA —Cardiff
- Night shift
- Remote
- Communication skills
- Annual leave
- Employee discount
4d
Assistant Income Accountant - Non-Residential Services & Sales Ledger
Milestones Trust —Bristol
- £25,712 a year
- Part-time
- Hybrid work
- Sales
- Customer service
- Accounting
- Annual leave
- Employee assistance programme
9d
Administrator/ Admin Assistant
Symmetry Limited —Pill
- Up to £25,000 a year
- Full-time
- In-person
- Life insurance
Quick apply
3d
Peak Season Operations Assistant (Temporary)
Field & Flower —Shepton Mallet
- £30,000 - £32,000 a year
- Temporary
- ERP systems
- In-person
- Communication skills
Quick apply
9d
Trainee Legal Support Assistant (Apprenticeship) - Commercial Litigation/Insolvency
Blake Morgan —Cardiff
- IT
- Communication skills
Stocktaker
nGeneration —Bristol
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Part Time Office Administrator
Williams Lea —Bath
- £10,491 a year
- Part-time
- Customer service
- Computer literacy
- Computer skills
- Referral programme
Commercial Assistant
Kidwells Solicitors —Bristol
- From £26,500 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- IT
- Free parking
Quick apply
Records Administrator
Osborne Clarke —Bristol
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
Legal Assistant
Sedgwick —Cardiff
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee assistance programme
- Employee discount
9d
Administrator
Leonard Cheshire —Weston-super-Mare
- £15 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
3d
Fleet Assistant (Part-time - 30 hours)
EMED Group —Shepton Mallet
- £13.41 an hour
- Part-time
- Organisational skills
- Mechanical knowledge
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Payroll and Pensions Assistant
Cardiff Bus —Cardiff
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Paid training
1d
Office Services Operator
Williams Lea —Newport
- £26,227.50 a year
- Full-time
- Customer service
- Front desk
- IT
- Referral programme
3d
Purchase Ledger Assistant
Nisbets —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Work from home
Lunch Cover Assistant
Nursery Village —Portishead
- £13.46 an hour
- Part-time
- Serving
- Childcare
- English
- Annual leave
- Sick pay

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IT Support and Systems Assistant

Cerebra -
Cardiff

Quick apply

Job details

Full-time | Fixed term contract
£24,000 a year

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Active Directory

Full job description

IT Support and Systems Assistant (FTC)

Fixed-term contract - 12 month fixed term

Home-based / hybrid, with travel to Head Office in Carmarthen as required. Candidates should be within approximately two hours’ travel of Carmarthen35 hours per week (09.00 - 17.00 Monday to Friday)

£24,000 per annum

29 days annual leave days annual leave (plus Bank Holidays)

Pension - matched company contribution up to 6%

Company sick pay

Purpose of the Role

To support the day-to-day delivery of IT services by providing first-line technical support, helpdesk triage, equipment setup, and routine systems administration tasks. The IT Support & Systems Assistant will work primarily within the support function of the IT department, while also being linked in with the IT Systems Administrator and the Senior IT Manager to assist with user administration, documentation, monitoring, and small systems improvement tasks. This role is intended to provide friendly and reliable support to staff, while developing the technical capability needed to contribute to the organisation’s wider IT systems and infrastructure.

Key Areas of Responsibility

1. IT Support & Helpdesk Management

Triage helpdesk tickets and respond to first-line support requests in a timely and helpful manner.
Resolve straightforward issues such as password resets, printer problems, device setup, Microsoft 365 queries, and basic connectivity issues.
Escalate more complex incidents or recurring problems to the IT Systems Administrator or Senior IT Manager with clear notes and supporting information.
Maintain accurate ticket records, actions taken, and user communications.

2. User Account & Access Administration

Assist with user onboarding, leavers, and changes under agreed processes.
Support basic administration of Microsoft 365, Active Directory / Entra ID, groups, shared mailboxes, and access permissions under supervision.
Help maintain user account documentation, access records, and standard checklists.
Identify and report any account, access, or security concerns promptly.

3. Hardware & Software Provisioning

Prepare, configure, label, and dispatch laptops, peripherals, mobile devices, and other IT equipment.
Install standard software packages, updates, and configuration profiles as instructed.
Support the maintenance of hardware inventories, asset records, and equipment lifecycle information.
Assist with remote setup and troubleshooting for staff working away from Head Office.

4. Operational & Systems Support

Assist the IT Systems Administrator with routine checks, monitoring alerts, backup checks, patching preparation, and basic systems maintenance tasks.
Support IT projects, system migrations, equipment rollouts, and process improvements as directed.
Help maintain clear technical documentation, user guides, and internal procedures.
Provide on-site support at Head Office when required, including desk moves, meeting room equipment, equipment setup, and general operational IT tasks.

5. Communication & Escalation

Maintain clear, friendly, and professional communication with staff, including non-technical users.
Keep users updated on progress, next steps, and expected timescales for support requests.
Escalate incidents, risks, and recurring issues promptly to the appropriate member of the IT team.
Follow provided procedures and contribute suggestions for improving support processes.

6. General Duties

Work closely with the Senior IT Manager and IT Systems Administrator, taking direction and completing assigned tasks.
Respect confidentiality, data protection requirements, and organisational IT policies at all times.
Provide first aid if qualified or be willing to undertake training if required.
Undertake any other duties as reasonably required within the scope of the role.

Please view our website for full person specification.

Closing date: 26th July 2026 at 11.59pm

First stage interview (virtual) - w/c 27th July 2026

Second stage interview (virtual) - w/c 3rd August 2026

Pay: £24,000.00 per year

Benefits:

Company pension
Sick pay

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

it support and systems assistant jobs in nailsea, som

IT Support and Systems Assistant

Process Assistant - Automation

Claims Assistant

Community Assistant

Customer Experience Specialist - Night Team

Assistant Income Accountant - Non-Residential Services & Sales Ledger

Administrator/ Admin Assistant

Peak Season Operations Assistant (Temporary)

Trainee Legal Support Assistant (Apprenticeship) - Commercial Litigation/Insolvency

Stocktaker

Part Time Office Administrator

Commercial Assistant

Records Administrator

Legal Assistant

Administrator

Fleet Assistant (Part-time - 30 hours)

Payroll and Pensions Assistant

Office Services Operator

Purchase Ledger Assistant

Lunch Cover Assistant

I want to receive the latest job alerts for it support and systems assistant in nailsea, som

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