It service delivery analyst Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

IT Service Delivery Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
3d
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- APIs
- AI
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Data Analyst Apprentice
Sage —Newcastle upon Tyne
- Computer Science
- AI
- Business
10d
Business Analyst
Cora Health —Newcastle upon Tyne
- £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee assistance programme
1d
Accounts Receivable - Lead Finance Analyst - AC6
Parkdean Resorts —Newcastle upon Tyne
- £45,000 - £50,000 a year
- Analysis skills
- Continuous improvement
- Team management
- Store discount
- Employee assistance programme
Quick apply
Digital Business Analyst
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- Mentoring
- Agile
3d
Finance Analyst
Greggs —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Free parking
- Store discount
Quick apply
11d
Consultant - Cyber Security Analyst - Consulting Service Delivery, FS
EY —Newcastle upon Tyne
- Analysis skills
- Organisational skills
- Financial services
- Employee discount
14h
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Google Suite
- Continuous improvement
- No degree
- Annual leave
Quick apply
Senior Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
- Training & development
- AI
Category Analyst - Pricing & Promotions
Greggs —Newcastle upon Tyne
- Up to £30,000 a year
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Resource Planning Analyst
HM Land Registry —Durham
- £32,119 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
Consultant, Project Management Office (PMO) Analyst - UKFS Consulting Service Delivery
EY —Newcastle upon Tyne
- Writing skills
- Analysis skills
- Organisational skills
- Employee discount
10d
Consultant - Conduct Risk Analyst
EY —Newcastle upon Tyne
- Analysis skills
- Financial services
- Communication skills
- Employee discount
Consultant - Financial Crime Analyst
EY —Newcastle upon Tyne
- Analysis skills
- Mentoring
- Financial services
- Employee discount
Head of Enterprise Performance
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £73,165 - £81,535 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
Principal Data Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £72,711 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Work from home
7d
Content Designer - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Communication skills
- HTML

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it service delivery analyst jobs near newcastle upon tyne, eng

IT Service Delivery Analyst

Newcastle Building Society -
Newcastle upon Tyne

Apply Now

Job details

Full-time
3 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Gym membership
Paid volunteer time
Car scheme

Qualifications

Stakeholder collaboration
Stakeholder liaison
IT service management
Internal department liaison
Change management
Continuous improvement
Continuous improvement cycles oversight
ServiceNow
Problem management
Multidisciplinary collaboration
Analytics

Full job description

Job Posting Title

IT Service Delivery Analyst

Salary Band

Grade : MP3

Job Description

About the Role

We are looking for a proactive and relationship-focused IT Service Delivery Analyst to help ensure the effective delivery, performance and continuous improvement of technology services across the organisation. You will play a key role in monitoring service performance, coordinating service improvement activities and ensuring clear communication between technology teams, business stakeholders and external partners.

A significant part of the role will involve building strong relationships with internal departments and client partner teams, developing a clear understanding of how technology services support their operations and ensuring service expectations are effectively managed. You will support service reviews, analyse performance trends and help identify opportunities to enhance service quality, responsiveness and user experience.

Working closely with the Incident & Problem Management Practice Lead to support major incident communications, post-incident reviews and governance activities that drive service stability and continuous improvement. You will also help coordinate change and release activities, ensuring stakeholders understand upcoming changes and that appropriate communication and business readiness activities are in place.

Through effective reporting, analysis and stakeholder engagement, you will contribute to operational governance, support informed decision-making and help ensure that service issues and improvement opportunities are identified, tracked and delivered. Working alongside Service Improvement and Automation teams, you will play an active part in streamlining processes, enhancing service performance and promoting best practice IT service management across the organisation.

About You

You should have a good understanding of IT service management principles and practices, including Incident Management, Change Management and Problem Management, ideally within an ITIL 4 environment. You are comfortable working with enterprise ITSM platforms such as ServiceNow and understand how service management processes support operational effectiveness and business outcomes.

Being skilled at building positive relationships with a wide range of stakeholders, from technical specialists and operational teams through to business leaders and external partners, your ability to communicate complex or technical information in a clear and engaging way helps ensure stakeholders remain informed, engaged and confident in the services being delivered.

We are looking for someone analytical by nature and enjoy working with service data, performance metrics and operational insights to identify trends, uncover risks and recommend improvements. You thrive in collaborative environments and are able to work effectively across different functions and disciplines. Whether supporting service reviews, coordinating change activity, contributing to major incident management or assisting with governance reporting, you bring a proactive and solution-focused approach to everything you do.

About Us
The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

Corporate bonus scheme (on target 10%, up to a maximum 15%)
Pension scheme (up to 9% employer contribution)
Annual performance related pay reviews
Colleague mortgage scheme
Electric car salary sacrifice scheme
Life assurance (4x salary) and income protection
Access to our financial advisers
Access to a range of high street and online discounts

Work/Life Balance

A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
30 days’ annual leave + bank holidays
The option to buy and sell up to 5 days’ holiday
Hybrid working (typically 3 days’ home based)
Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

Private medical insurance
Access to a health cash plan through a Medicash scheme
Access to an employee assistance programme
Free onsite gym at our Cobalt head office and access to discounted gym’s
Two paid volunteering days’ each year
Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [email protected]

Company:

Newcastle Strategic Solutions Limited

Apply Now

Refine Your Search

it service delivery analyst jobs in newcastle upon tyne, eng

IT Service Delivery Analyst

Business Analyst - Newcastle

IT Support Analyst Apprentice

Data Analyst Apprentice

Business Analyst

Accounts Receivable - Lead Finance Analyst - AC6

Digital Business Analyst

Finance Analyst

IT Systems Analyst

Consultant - Cyber Security Analyst - Consulting Service Delivery, FS

Technology Analyst - PMO (UK Remote)

Senior Business Analyst - Newcastle

Category Analyst - Pricing & Promotions

Resource Planning Analyst

Consultant, Project Management Office (PMO) Analyst - UKFS Consulting Service Delivery

Consultant - Conduct Risk Analyst

Consultant - Financial Crime Analyst

Head of Enterprise Performance

Principal Data Analyst

Content Designer - Newcastle

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