Executive support Work, Jobs in Newry, Dow (with Salaries)

Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Computer literacy
- Conflict management
- Computer skills
- Work from home
- Referral programme
Senior Clerical Officer - Youth Service - Newry, Mourne & Down Area
Education Authority —Newry
- £28,142 - £29,540 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory control
1d
Executive Assistant & Company Secretarial Coordinator
MJM Marine Ltd —Newry
- Call to connect
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
3d
Graphic Designer
Lucas Executive Search —Newry
- £40,000 - £45,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
3d
Commercial Executive
Deli Lites —Newry
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Annual leave
7d
Principal Project Manager
ASSYSTEM —Newcastle
- Full-time
- Hybrid work
- Mentoring
- Contracts
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Supply Chain Executive
Walk In Wardrobe —Banbridge
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
- Free parking
- Store discount
Quick apply
2d
Relief Project Worker (with Driving Duties)
incredABLE —Armagh
- £14.01 an hour
- Weekend availability
- Experience working with individuals with disabilities
- Travel
- In-person
Quick apply
8d
Executive Assistant
Lowe Rental Corporation —Lisburn
- Microsoft Outlook
- Organisational skills
- Communication skills
Quick apply
Executive Assistant
Smiley Monroe —Lisburn
- Microsoft Powerpoint
- Microsoft Outlook
- Research
- Employee assistance programme
- Referral programme
9d
Chef de Partie
Game of Thrones Studio Tour —Banbridge
- £28,686 a year
- Full-time
- Management
- In-person
- Restaurant
- Free parking
- Employee discount
Quick apply
Graduate Digital Marketing Executive
MTM Engineering —Armagh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Marketing
Quick apply
ServiceNow Pre-Sales & Assurance Consultant
Methods Business and Digital Technology —Newcastle
- Full-time
- Hybrid work
- Business development
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Crawler Crane Operator - Oxfordshire
GRAHAM Group —Hillsborough
- Continuous improvement
Business Development Executive, Rental+
Lowe Rental Corporation —Lisburn
- Computer literacy
- Business development
- Computer skills
- Employee assistance programme
- Gym membership
Quick apply
Marketing Executive
Lowe Rental Corporation —Lisburn
- Microsoft Powerpoint
- Marketing
- Organisational skills
Quick apply
Chief Marketing Officer
Camlin Group —Lisburn
- Full-time
- Business development
- Leadership
Quick apply
8d
Talent Acquisition Partner
Camlin Group —Lisburn
- Full-time
- AI
Quick apply
14d
Senior Analyst, M&A Integration
Terex Corporation —Craigavon
- Full-time
- Hybrid work
- English
- Master's degree
- Analysis skills
- Employee stock purchase plan
11d

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Team Leader - Customer Service

Teleperformance -
Newry

Apply Now

Job details

Full-time
£27,135.99 a year

Benefits

Cycle to work scheme
Company pension
Work from home
Referral programme

Qualifications

Computer literacy
Microsoft Office Suite
Complaint handling
Performance management
Database management
Conflict management
Computer skills
Professional development mentoring
Training & development
Team motivation leadership
Communication skills
Time management

Full job description

Overview:

Customer Service Team Leader

Location: Newry (Granite Exchange) Northern Ireland
Hybrid 50% WFH / 50% Onsite. We're flexible on the days you chose to come to the office.

Hours: Monday to Friday 09:00 – 18:00 & 40 hours per week

Contract: Permanent

Salary: £27135.99

Great Benefits including internal career progression

Role Overview

As a Customer Service Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required.

Duties:

Ability to operate effectively in a fast-paced environment with constantly changing priorities
Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals.
Evaluate relevant performance reports (day/week/month)
Spend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling
Positively and proactively manage all performance, attendance and Key Performance Indicators
Act as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values
Effectively handle difficult conversations and potential conflict situations as required.
Become a knowledge expert in terms of the client’s products and services
Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance
Comply with the Company’s policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Become an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures
Proven ability to communicate and manage client comms

Candidate Requirements

We are looking for the following skills and attributes:

At least 6 months experience in Team Management
Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels
Proven ability to communicate and manage client comms
Knowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms.
Proven track record of time management skills
Demonstrable experience of managing multiple workflows
Strong verbal and written skills with the ability to show accuracy and attention to detail
Problem solving and strong communications skills
Professional and friendly personality
Customer Service experience
Contact Centre experience
Proven experience of managing teams and achieving targets
High levels of resilience and patience
Able to take ownership of situations with a positive, can-do attitude
Able to work within a fast paced, engaging environment
Excellent communication skills (oral & written)
Ability to relate to others in a positive manner and build strong working relationships.
Able to manage priorities and multiple demands while displaying resilience.
Proven experience of working to targets and driving performance
IT literate and competent using Microsoft office

What you get from us

Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

#LI-CW1

Apply Now

Refine Your Search

executive support jobs in newry, dow

Team Leader - Customer Service

Senior Clerical Officer - Youth Service - Newry, Mourne & Down Area

Executive Assistant & Company Secretarial Coordinator

Graphic Designer

Commercial Executive

Principal Project Manager

Supply Chain Executive

Relief Project Worker (with Driving Duties)

Executive Assistant

Executive Assistant

Chef de Partie

Graduate Digital Marketing Executive

ServiceNow Pre-Sales & Assurance Consultant

Crawler Crane Operator - Oxfordshire

Business Development Executive, Rental+

Marketing Executive

Chief Marketing Officer

Talent Acquisition Partner

Senior Analyst, M&A Integration

I want to receive the latest job alerts for executive support in newry, dow

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