Supervisor contact centre Work, Jobs in North Finchley, Gtl (with Salaries)

Supervisor- Contact Centre
vServices —London
- Analysis skills
- Continuous improvement
- Team management
Airport Transport Supervisor
Exsportise Summer Schools —St. Pancras International Station
- £13.85 an hour
- Experience working with children
- Organisational skills
- Leadership
- Annual leave
NHS Operations Supervisor
Harrow Road Health Centre —London
- From £14 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- GP surgery experience
- Store discount
- Annual leave
Quick apply
Finance Assistant
Crowne Plaza Docklands —London
- Full-time
- Hotel
- Cash handling
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Regional Security Operations Centre (RSOC) Supervisor
BidvestNoonan —London
- £17.58 an hour
- Weekend availability
- Customer service
- Supervising experience
- First Aid Certification
Quick apply
Control Room Operator
Mitie —London
- £16.58 an hour
- 12 hour shift
- Analysis skills
- Communication skills
- Analytics
Family Contact Supervisor
Families Connected —London
- £13.00 - £14.50 an hour
- Part-time
- Childcare
- English
- Experience working with children
- Paid training
- Health & wellbeing programme
Quick apply
8d
Reception Supervisor
Mitie —London
- £15.80 an hour
- Microsoft Office
- Supervising experience
- Team management
4d
Child Contact Supervisor
Flourish Family Centre —Barking
- £15 an hour
- Monday to Friday
- Experience working with children
- In-person
- Communication skills
- Flexitime
Quick apply
Site Administrator
Mercury Engineering —London
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Clinic Supervisor
TIC Health —Edgware
- £28,000 - £30,000 a year
- Full-time
- Business development
- Supervising experience
- Team management
- Health & wellbeing programme
Quick apply
7d
Delivery Supervisor
Booker Group —Watford
- Customer service
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
1d
Sessional Family Time Supervisor
LondonBoroughofBexley —Bexleyheath
- £15.68 an hour
- English
- Annual leave
Workplace Experience Coordinator
CBRE —London
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
2d
Support Worker
Superior Healthcare —Luton
- £14.30 - £17.60 an hour
- Night shift
- Medication administration
- Rehabilitation centre
- Paid training
- Annual leave
Preparation Centre Administrator - Stevenage
FRANK G. GATES LIMITED —Stevenage
- From £26,436 a year
- Overtime
- Computer literacy
- Computer skills
- Communication skills
- Employee discount
Quick apply
International Standards Verifier - International BTEC - Hospitality & Leisure - Pakistan Based
Pearson —London
- Communication skills
- Teaching
Security Controller (GSOC)
Mitie —London
- £18.90 - £21.23 an hour
- Customer service
- Supervising experience
- Mentoring
Planner
A2Dominion Group —Ealing
- Up to £33,174.23 a year
- Full-time
- Organisational skills
- Annual leave
- Employee discount
International Standards Verifier - International BTEC HN L4-5 - Computing - Pakistan Based
Pearson —London
- Communication skills
- Teaching

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Supervisor- Contact Centre

vServices -
London

Apply Now

Job details

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Sales management
Client engagement
Stakeholder liaison
Mentoring junior staff
Internal department liaison
Information security
Analysis skills
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Staff training
Customer support
Customer interaction
Training & development
Internal quality assurance
Rota coordination

Full job description

vServices Limited is seeking a Supervisor for our Contact Centre. We specialise in the IT services industry. Our service is centred on providing 24/7 support to our Clients and Telesales Marketing for our IT and Accountancy Business. We have an in house digital marketer so we only deal with inbound qualified customer enquiries. As a Team Leader you will be managing a team of Telesales Advisors. You will be responsible for driving the sales performance so you must be target driven, making sure staff members hit their target on a weekly basis, making sure every website enquiry are handle with care and making sure staff member are working efficiently.

Education – College Graduate, Master degree is a preference

Experience – 3 + years relevant experience

Key Responsibilities

Report, analyse and resolve system, customer and operational issues that impact service quality
Meet Daily / Weekly / Monthly key contact center performance goals for customer satisfaction quality productivity and key performance metrics
Work closely with cross-functional teams to ensure timely identification of issues and processing of inquiries
Develop and maintain a close communication channel with clients to ensure smooth flow of information and improved satisfaction levels
Stay informed of all new process changes and ensure that agents are properly trained to handle questions about any of them
Train the new hires on product knowledge, internal tools and other call taking processes
Assist in administering team attendance records, salary preparation, staffing schedules and forecasts
Build and maintain a positive working environment that attracts and retains high- quality staff
Analyse call /ticket trends and reasons why customers contact us, etc. and drive a continuous improvement philosophy within the contact center
Work closely with management to achieve team and departmental goals
Handle escalated calls and provide excellent consumer experience
Resolve operational and interdepartmental problems quickly
Coordinate with support department for successful delivery of assigned tasks
Record results and clearly note associated feedback
Work to achieve set targets, on time and to quality standards
Assist in identifying and implementing process improvement where necessary
Immediately identify and appropriately escalate any serious process
Contributes in design of call monitoring formats and quality standards
Participates in customer and client listening programs/sessions to identify customer needs and expectations
Provides actionable data to various internal support groups as needed
Coordinates and facilitates call calibration sessions for contact centre agents
Provide training, coaching, feedback and assistance to contact centre agents to ensure they understand new policies and procedures or product/service updates for quality
Participate in all training & development activities as per management’s suggestion
Adhere to set schedule and demonstrate flexibility for the given shift timings.
Any task assigned by the management
Responsible for information security tasks within own work scope

Competencies

Good understanding of call center structure, support functions, day to day operations and deliverable.
Excellent interpersonal, team management & analytical skills.
Hands on experience with basic reporting and web tools.
Knowledge of electronic payments and prepaid cards would be a huge plus.
To be successful you need to be well organized, self-motivated, energetic, and charismatic.

Apply Now

Refine Your Search

supervisor contact centre jobs in north finchley, gtl

Supervisor- Contact Centre

Airport Transport Supervisor

NHS Operations Supervisor

Finance Assistant

Regional Security Operations Centre (RSOC) Supervisor

Control Room Operator

Family Contact Supervisor

Reception Supervisor

Child Contact Supervisor

Site Administrator

Clinic Supervisor

Delivery Supervisor

Sessional Family Time Supervisor

Workplace Experience Coordinator

Support Worker

Preparation Centre Administrator - Stevenage

International Standards Verifier - International BTEC - Hospitality & Leisure - Pakistan Based

Security Controller (GSOC)

Planner

International Standards Verifier - International BTEC HN L4-5 - Computing - Pakistan Based

I want to receive the latest job alerts for supervisor contact centre in north finchley, gtl

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