Protection officer Work, Jobs in North Yorkshire (with Salaries)

Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- CRM software
- Analysis skills
- Communication skills
- Annual leave
Quick apply
Compliance Officer
The Wilberforce Trust —York
- £29,000 - £35,000 a year
- Full-time
- Hybrid work
- Databases
- Continuous improvement
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
Senior Information Governance Officer
City of York Council —York
- £38,510 - £43,149 a year
- Part-time
- Hybrid work
- Annual leave
1d
Client Finance and Deputyship Officer
North Yorkshire Council —Northallerton
- £31,537 - £34,434 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Volunteering Support Officer
Royal Society of Wildlife Trusts —York
- £28,804.88 - £32,043.44 a year
- Part-time
- Travel
- Recruiting
Volunteering Support Officer
Yorkshire Wildlife Trust —York
- £28,804.88 - £32,043.44 a year
- Part-time
- Travel
Business Support Officer
North Yorkshire Council —Northallerton
- £25,989 - £27,254 a year
- Full-time
- Microsoft Word
- Data entry
- Communication skills
- Employee assistance programme
1d
Customer Complaints Assistant
Broadacres —Northallerton
- £27,533.36 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Customer Service Assistant (Apprenticeship)
Department for Education —Darlington
- £29,015 a year
- Part-time
- Data analysis skills
- English
- Presentation skills
11d
Global Category Manager
Hiscox —York
- Full-time
- Hybrid work
- No degree
- Contracts
- Business
Payroll and Accounts Officer
Harrogate Ladies' College —Harrogate
- £27,000 - £28,500 a year
- Full-time
- Accounting
- Organisational skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
6d
BISO, Internal Platforms
Bupa —Horsforth
- Full-time
- Analysis skills
- Continuous improvement
- Employee discount
- Gym membership
Quick apply
13d
Finance Director
The Advonet Group —Chapel Allerton
- £37,800 a year
- Part-time
- Hybrid work
- Financial services
- Leadership
- Free parking
- Annual leave
Quick apply
Nursery Deputy Manager
The Wendy House —York
- From £27,872 a year
- Full-time
- Computer literacy
- Supervising experience
- Experience working with children
Quick apply
1d

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Revenue Protection Officer

United Gas and Power
Guiseley

Quick apply

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company events

Qualifications

CRM software
Energy and utilities experience
Stakeholder collaboration
Case note recording
Case record updates
Analysis skills
Account escalation for debt management
Customer support
Customer interaction
Fraud prevention and detection
Multidisciplinary collaboration
Communication skills
Internal quality assurance

Full job description

Overview

As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office.

This role is suited to someone who can take ownership of the end to end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
Partner with metering agents, data collectors, DNO’s, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.

The Individual

Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
Ability to priorities’ a varied caseload and deliver against SLAs and quality measures with minimal supervision.
Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
Advanced DBS check is required for this role

Join The Team

Competitive salary, based on experience.
Regular company social events.
25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
Collaborative working environment.
Career progression opportunities.
Opportunity to grow within an expanding business.
Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Health and well-being cashback scheme.
Cycle to Work scheme.

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

protection officer jobs in north yorkshire

Revenue Protection Officer

Compliance Officer

Senior Information Governance Officer

Client Finance and Deputyship Officer

Volunteering Support Officer

Volunteering Support Officer

Business Support Officer

Customer Complaints Assistant

Customer Service Assistant (Apprenticeship)

Global Category Manager

Payroll and Accounts Officer

BISO, Internal Platforms

Finance Director

Nursery Deputy Manager

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