Incident manager Work, Jobs in Northern Ireland (with Salaries)

Major Incident Manager
Capita —Newtownabbey
- Full-time
- Continuous improvement
13d
Senior Major Incident Manager
Capita —Belfast
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Service Delivery Manager
CGI —Belfast
- Full-time
- Continuous improvement
- Travel
- Budgeting
Quick apply
Strategic Account Manager - Security Services
BidvestNoonan —Derry
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
11d
Station Manager - Belfast International Airport
Unifi —Belfast
- £42,500 a year
- Full-time
- Customer service
- Continuous improvement
- Training & development
Quick apply
4d
Sr. Critical Situation Manager
Proofpoint —Belfast
- Full-time
- PMP
- Salesforce
- English
2d
Technical Services Manager
Ross Technology & Business Services UK Ltd. —Belfast
- £3,500 - £5,000 a month
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Security Duty Manager
Wilson James —Belfast
- £20.07 an hour
- Full-time
- Computer literacy
- Team management
- Leadership
- Annual leave
- Employee discount
12d
Security Service Delivery Manager
BidvestNoonan —Belfast
- Full-time
- Continuous improvement
- Team management
- Travel
Quick apply
Area Manager
Aramark Ireland —Belfast
- Full-time
- Microsoft Word
- Quality control
- Conflict management
Quick apply
Health and Safety Manager (Part Time / Hybrid)
Hughes Group Ltd —Dungannon
- £50,000 - £60,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Area Manager
Aramark —Belfast
- Microsoft Word
- Quality control
- Conflict management
Lab Manager
Cogent Breeding Ltd —Belfast
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
- Annual leave
Quick apply
Health and Safety Manager
GRAHAM Group —Hillsborough
- £45,000 - £70,000 a year
- Remote
- Microsoft Word
- Master's degree
- Bachelor's degree
IT Helpdesk Analyst Tier 1
Wellington IT —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Communication skills
- Annual leave
- Flexible schedule
Operations Manager
Druids Golf Ltd —Dundonald
- Up to £55,000 a year
- Weekend availability
- Analysis skills
- Continuous improvement
- Team management
- Free parking
- Employee discount
Quick apply
4d
Quality Monitoring Officer
Connected Health —Belfast
- Full-time
- Analysis skills
- Continuous improvement
- Analytics
Quick apply
4d
ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)
Version 1 —Belfast
- Weekend availability
- Computer Science
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Lead Officer for Building Energy Management Systems (BEMS)
Education Authority —Antrim
- £56,677 - £59,855 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
2d
Assistant Night Manager
Moxy Belfast City —Belfast
- £29,120 a year
- Full-time
- Bar
- Hotel
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply

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Major Incident Manager

Capita -
Newtownabbey

Apply Now

Job details

Full-time
13 days ago

Benefits

Cycle to work scheme
Company pension
Paid volunteer time

Qualifications

Stakeholder collaboration
BMC Remedy
Stakeholder liaison
IT service management
Continuous improvement
Major incident coordination
Multidisciplinary collaboration

Full job description

Purpose of the role:

Office based – Belfast

Be at the heart of real time action. Come and join the team.

We’ve just launched our brand new Tech Ops Command Centre in Belfast at our Hillview House office, and we’re growing a high impact team of Major Incident Managers who thrive in fast paced, high visibility environments. This isn’t a role you can do from the sidelines, being on-site means you’re fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect critical services.

You’ll join a newly forming, collaborative team where you’ll play a vital role in shaping how our Command Centre operates and evolves.

Eligibility to undergo SC Clearance

Job title:

Major Incident Manager

Job Description:

What you’ll be doing

You’ll be the driving force behind the end‑to‑end management of our highest‑priority incidents. That includes:
Taking full ownership of major incidents from start to finish
Determining severity, verifying priority, and reallocating where needed
Ensuring timely progression through to recovery and resolution
Acting as the central communication point across Service Delivery, technical teams, and leadership
Facilitating incident bridges and conference calls
Keeping stakeholders informed with clear, accurate, real-time updates
Supporting continual improvement and contributing to enhancements across the Major Incident Management process

What we’re looking for

Essential

Experience managing high‑priority incidents within a multi‑client or shared service environment
Understanding of ITIL principles

And ideally, you’ll also bring

Knowledge of Remedy, ServiceNow, or similar incident management tooling
Ability to work as part of shift rota (start times vary between 7:30am and 11am)
Be part of an Out Of Hours on-call rota

How this role aligns to our Values

Customer First Always – You will prioritise service recovery and clear communication to minimise impact and maintain trust with customers and stakeholders.

Fearless Innovation – You will contribute ideas and improvements that strengthen incident management processes and ways of working.

Achieve Together – You will work closely with service lines, technical teams, and peers to resolve incidents quickly and effectively.

Everyone is Valued – You will foster an inclusive, respectful environment where collaboration and different perspectives are encouraged, even under pressure.

Customer first, always‍ Fearless innovation✅ Achieve together Everyone is valued

Join Capita – Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognized organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.

We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com

What’s in it for you?

Office based Belfast
Competitive Salary - on call allowance
23 days’ holiday , rising to 27 (pro rata) – plus the option to buy more after qualifying period
❤️ Paid volunteering day with a charity of your choice
Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
‍ ️ Cycle2Work scheme , pension, life assurance, and more

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Newtownabbey

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Apply Now

Refine Your Search

incident manager jobs in northern ireland

Major Incident Manager

Senior Major Incident Manager

Service Delivery Manager

Strategic Account Manager - Security Services

Station Manager - Belfast International Airport

Sr. Critical Situation Manager

Technical Services Manager

Security Duty Manager

Security Service Delivery Manager

Area Manager

Health and Safety Manager (Part Time / Hybrid)

Area Manager

Lab Manager

Health and Safety Manager

IT Helpdesk Analyst Tier 1

Operations Manager

Quality Monitoring Officer

ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)

Lead Officer for Building Energy Management Systems (BEMS)

Assistant Night Manager

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