Quality manager Work, Jobs in Ower, Ham (with Salaries)

Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
Quality Manager
South Midlands Communication (SMC) —Eastleigh
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Free parking
- Life insurance
Quick apply
Quality Improvement and Regulation Manager
Barchester Healthcare —Southampton
- £45,000 a year
- Analysis skills
- Travel
- Mentoring
Quick apply
Healthcare Quality Systems Manager - 12 Month Fixed-Term
CornerstoneHealthcare —Waterlooville
- £37,800 a year
- Continuous improvement
- Paid training
- Employee assistance programme
Clinical Quality Manager
Colten Care —Ringwood
- £77,000 a year
- Full-time
- IT
- Leadership
- Communication skills
Release Quality Manager
Vitality —Bournemouth
- Analysis skills
- Agile
- IT
Quality Manager
Kier Group —Chandlers Ford
- Full-time
- Driving
- Communication skills
Quality Assurance Lead
Bragg Life Sciences —Portsmouth
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
9h
Quality Manager
Vestas —Newport
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- Annual leave
13d
Project Manager
Leonardo UK Ltd —Southampton
- £54,000 - £60,000 a year
- Full-time
- Hybrid work
- Engineering
- Project management
- IT
- Flexible schedule
- Referral programme
Senior Project Manager
Leonardo UK Ltd —Southampton
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- Flexible schedule
- Referral programme
Quality Manager
Eaton —Titchfield
- Supervising experience
Project Manager - Office Fit-Out
Domo Tactical Communications —Whiteley
- Microsoft Excel
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
Project Manager
UK Docks Marine Services South Ltd —Gosport
- £40,000 - £45,000 a year
- Full-time
- Military
- Engineering
- Maintenance
- Free parking
Quick apply
1d
Advanced Quality Planning Manager
Eaton —Wimborne
- Continuous improvement
- Communication skills
7d
Junior Project Manager
JLI Contractors Ltd —Portsmouth
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Quality control
- Communication skills
- Negotiation
- Work from home
Quick apply
10d
Senior Project Manager
AtkinsRéalis —Southampton
- Full-time
- Hybrid work
- Project management
- Leadership
- Communication skills
Quality Assurance Leader
Safran —Fareham
- Full-time
- Management
- Analysis skills
- Continuous improvement
- Free parking
- Flexitime
Manufacturing Team Leader
Watson Marlow Fluid Technology Solutions —Havant
- Microsoft Office
- Assembly
- Continuous improvement
- Annual leave
Project Manager - Facades
Mercury Hampton Ltd —Southampton
- £70,000 - £75,000 a year
- Full-time
- Organisational skills
- Contracts
- Communication skills
Quick apply

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Customer Experience Training and Quality Manager

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time

Qualifications

Customer service
Maintenance
Project management
Continuous improvement
Organisational skills
LMS
Communication skills

Full job description

Job Advert

Job Title: Customer Experience Training & Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

BACK TO ALL VACANCIES

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Refine Your Search

quality manager jobs in ower, ham

Customer Experience Training and Quality Manager

Quality Manager

Quality Improvement and Regulation Manager

Healthcare Quality Systems Manager - 12 Month Fixed-Term

Clinical Quality Manager

Release Quality Manager

Quality Manager

Quality Assurance Lead

Quality Manager

Project Manager

Senior Project Manager

Quality Manager

Project Manager - Office Fit-Out

Project Manager

Advanced Quality Planning Manager

Junior Project Manager

Senior Project Manager

Quality Assurance Leader

Manufacturing Team Leader

Project Manager - Facades

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