Job Description:
We are looking for a Senior Account Manager to join our growing Defence team. As Senior Account Manager you will be responsible for developing and maintaining senior-level Customer relationships, for ensuring TVS delivers excellent customer service and value to the Client, and for all commercial aspects of the contracts you manage. You will lead on contract growth opportunities and identify and support wider business development activities with your clients.
The Senior Account Manager will lead Customer engagement strategy, working collaboratively with TVS department senior management to deliver all contractual obligations, identify and mitigate risks and identify and deliver continuous improvement activities.
Key Responsibilities:
Client Relationship & Account Management
- Develop and maintain senior-level relationships with key client / consortium stakeholders, acting as the primary commercial point of contact
- Responsible for understanding contract obligations to ensure compliance whilst identifying and mitigating risks through liaison and negotiation
- Understand changes to client supply chain requirements, operational challenges, and growth plans and lead the TVS response from an operational and commercial perspective
- Conduct regular business reviews to assess performance and identify changes and improvement opportunities
Supply Chain & Operational Alignment
- Work closely with TVS departmental senior managers (procurement, operations, transport, finance teams) to ensure service delivery meets contractual and performance requirements
- Support continuous improvement initiatives focused on efficiency, cost reduction, and service enhancement
- Manage escalations and ensure timely resolution of operational issues
Account Growth & Commercial Development
- Identify opportunities for upselling and cross-selling logistics services, value-added solutions, and product ranges
- Support new business opportunities within existing client organisations
Commercial & Financial Management
- Own account profitability and margin performance
- Lead commercial negotiations, contract renewals, and service agreements
- Monitor forecasts, budgets, and performance against revenue targets
Knowledge and Experience:
- Significant experience in account management or commercial roles within procurement, supply chain or manufacturing environments
- Strong understanding of managed procurement and supply chain models, logistics operations and product-based sales
- Demonstrated experience managing large or complex client accounts
- Strong commercial awareness and negotiation skills
- Excellent stakeholder management and communication skills
Key Competencies:
- Strategic account development
- Commercial acumen
- Supply chain understanding
- Relationship management
- Problem solving and decision-making
- Leadership and influence
- Verbal and written communication skills
- Pragmatic and quick to respond to challenges
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include:
- Competitive Salary
- Pension scheme with up to 6% employer matched contributions
- Life assurance
- 25 days holiday + 8 statutory bank holidays
- Holiday buy-back scheme (5 additional days available)
- Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
- Established hybrid working structure
- Enhanced maternity and paternity leave
- Employee Assistance Programme supporting wellness with immediate access for you and your family to:
1. Virtual GP consultations and second opinions
2. Mental health support and counselling
3. Online physiotherapy
4. Access to CONNECTPlus long-term health condition support
5. Wellbeing and healthy living support
- Cycle to work scheme
- Professional Membership and Study Sponsorship
- Quarterly employee recognition awards
- Employee referral scheme with financial reward
- Benefits hub with employee retail discounts
- Discounted eye test vouchers
At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
Security Clearance Requirement
Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance and Security Clearance[IA1] . This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.
If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
TVS have signed the Armed Forces covenant and are a forces friendly employer.
Benefits:
- Cycle to work scheme
- Health & wellbeing programme
- Referral programme
- Sick pay
- Work from home
Work Location: Hybrid remote in Banbury
