Credit Control Assistant
Launch Your Career in Finance – Full Training & Development Provided
Muc-Off was founded in 1994, we have grown to become the UK's leading supplier of specialist cycling cleaning and maintenance products. Today, our innovative products are sold across the UK, Europe, Asia and North America, with exciting growth continuing across the cycling, motorcycle and athlete performance markets.
As a fast-growing British brand, we're passionate about innovation, teamwork and developing our people. If you're looking for your first step into a finance career or want to build on your existing administrative or customer service skills, this could be the perfect opportunity.
About the Role
We're looking for a motivated and enthusiastic Credit Control Assistant to join our friendly Finance team.
This is an entry-level position with full training provided, making it an excellent opportunity for someone who wants to develop a career in finance. You'll work closely with our Credit Manager, learning all aspects of Accounts Receivable and Credit Control while gaining valuable experience in a supportive team environment.
Our Finance team consists of eight people, so you'll have plenty of opportunities to learn, ask questions and develop your skills.
What You'll Be Doing
- Supporting the day-to-day management of the sales ledger.
- Contacting UK and international customers by telephone, email and letter to collect outstanding payments.
- Building positive relationships with customers and internal teams.
- Posting customer payments and allocating cash receipts.
- Investigating and resolving invoice queries.
- Assisting with raising credit notes for customer accounts, returns and disputes.
- Setting up new customer accounts in line with company procedures.
- Assisting with credit checks, reviewing payment histories and obtaining trade references.
- Reconciling customer accounts.
- Supporting payment plan arrangements under the guidance of the Credit Manager.
- Helping ensure company credit policies and financial controls are followed.
- Attending weekly debtor meetings.
- Assisting with a variety of finance projects as required.
What We're Looking For
No previous Credit Control experience is necessary—we'll provide full training.
We're looking for someone who has:
- A minimum of 5 GCSEs (or equivalent), including Maths and English at Grade 5/C or above.
- Confidence speaking to customers on the telephone.
- Excellent communication and customer service skills.
- A positive attitude and willingness to learn.
- Basic Microsoft Office and Excel skills, with an eagerness to develop further.
- Strong attention to detail and good organisational skills.
- The ability to work both independently and as part of a team.
- A proactive approach to solving problems.
What You'll Receive
- Competitive salary.
- Full training and ongoing support.
- Excellent opportunities for personal and career development.
- Hybrid working (currently 3 days in the office, 2 days from home).
- Early finish every Friday.
- 33 days' holiday (including UK bank holidays), increasing with service.
- Staff discount on Muc-Off products.
- Pension contributions.
- Cycle to Work Scheme.
- Employee Assistance Programme.
- Medicash Health Benefits (following successful completion of probation).
- Long Service Awards.
- Modern offices with chill-out areas, showers and secure bike storage.
- A relaxed, casual working environment.
- Regular social events.
- The opportunity to work for an innovative, well-known British brand that's continuing to grow across the world.
What we can offer:
- Competitive Salary
- 33 days holiday, inclusive of UK bank holidays, increasing with service
- Hybrid working currently but could change for the future
- Early finish on a Fridays
- Excellent staff discount on Muc-Off products
- EAP Programme
- Long Service Rewards
- Cycle to Work Scheme
- Pension contributions
- Medicash Health Benefits (on successful completion of probation period)
- Training and personal development
- Chill out areas, showers and a secure area to store your bike
- An awesome opportunity to work with a local and widely recognised Brand
- A cool, casual and fully branded-up working environment where staff indulge their passions for cycling and fitness
- Brilliant social events
Ready to Start Your Finance Career?
If you're confident communicating with people, enjoy delivering excellent customer service and want to build a successful career in finance, we'd love to hear from you.
Apply today and become part of a business where you'll be supported, encouraged and given every opportunity to grow.
Job Type: Full-time
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
Work Location: Hybrid remote in Poole BH12 1DW
