37 hours, Permanent
If you are looking to work in a flexible and forward-thinking organisation, enjoy helping people from a range of backgrounds and are looking for an exciting new challenge, then a career in Tenancy Management could be for you.
You’ll be working in the Housing Customer Service Team supporting council tenants and leaseholders. The team sits within a directorate that is dedicated to engaging and empowering people from different communities and backgrounds to come together, live well and thrive in the council properties that they live in.
If you would like to discuss the opportunity available or would like to find out more about a career in ‘Housing-People Services, please contact one of the Team Leaders below to arrange a conversation.
[email protected]
[email protected]
[email protected]
01273 293030
About the role
Housing Services Advisor
The role of a Housing Service Advisor is to provide a first point of contact to Tenancy Services for council tenants and leaseholders.
You will have experience of communicating with customers from a range of backgrounds face to face, on the phone and digitally. You will be able to work in a high demand service, providing advice, support and signposting to council tenants. You will be skilled in discussing sometimes challenging issues in a supportive and empathic way. You will be good at keeping accurate records and you will work with colleagues to achieve the best outcome for customers.
You’ll have an ability to communicate with a diverse range of stakeholders, an understanding of the needs of our different communities and residents, and the skills to ensure accessibility and inclusion in your work.
You will be part of a team of 14 Housing Service Advisors, 3 Team Leaders and a Manager who will support you in your role. We can offer some flexible working including a day or two working from home to support a positive work/live balance. We can also offer fully office-based arrangements as an option and we can usually offer flexibility around other commitments.
Our diverse team is based across the city in one of our three housing offices and our base is at The Housing Centre based in Eastergate Road, Moulsecoomb. On the days you are working in the office you will be in a spacious and welcoming working environment and whether working in the office or remotely, you will become part of our friendly and supportive team.
In return, we can offer you a competitive salary, training and qualifications, career progression with the opportunity to become involved in bespoke projects, flexible working, a generous annual leave allowance with the opportunity to buy extra days, staff discounts, and admittance into the Local Government Pension Scheme.
For more information about the organisation and the specific roles please download the job description/person specification.
Encouraging a diverse workforce
We are committed to developing and retaining a workforce that is representative of the diverse communities that we serve, so we welcome and encourage applications from individuals from all backgrounds. Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).
Why work for us?
As a council, we want to:
- be connected
- be confident
- be innovative and creative
- be diverse and inclusive
- be healthy and psychologically safe
For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.
How to apply
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to provide your education and career history and answer some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
AI advice for candidates
We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application.
We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real examples from you. To support you in this, we have guidance on using the STAR model which can help you ensure you are telling us your whole story. We also provide clarity on the skills we are looking for in our adverts and in the job description/person specification attached to each job advert.
All the applications we receive are read by at least two hiring managers and we do not use AI in this process. Our experience of reading applications is that those that have heavily used AI contain generic paragraphs that are strikingly similar to other applicants’ responses. This makes it extremely difficult to differentiate between applications, and doesn't give us enough evidence of your individual skills. There is a risk that we will therefore not be able to shortlist you. Instead, we recommend you ensure your application stands out by presenting clear examples of your actual skills and experiences in your own words.
Additional information
Your starting salary will be pro rata if you apply on a part time basis.
We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.
