Senior quality Work, Jobs in Perth, Sct (with Salaries)

Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Welfare Rights Officer - 3 Posts, Pullar House, Perth
Perth and Kinross Council —Perth
- £34,424 - £37,784 a year
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Presentation skills
- Annual leave
6d
Welfare Rights Officer
Perth & Kinross Council —Perth
- £34,424 - £37,784 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Work from home
6d
Community Liaison Officer
Wills Bros Civil Engineering Ltd —Pitlochry
- From £35,000 a year
- Weekend availability
- Supervising experience
- Conflict management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Group Operations Manager
Proclad Group —Glenrothes
- Full-time
- Data analysis skills
- Continuous improvement
- Mentoring
Commissioning General Manager
Aiyara Partners —Dundee
- £65,000 - £75,000 a year
- Full-time
- Analysis skills
- Contracts
- Budgeting
Quick apply
Group Operations Manager
Proclad —Glenrothes
- Full-time
- Data analysis skills
- Continuous improvement
- Mentoring
Deputy Manager
Northlands Care Home —Blairgowrie
- £50,000 a year
- Full-time
- English
- Team management
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
8d
Senior Project Manager
Taymouth Castle —Aberfeldy
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Outlook
- Employee assistance programme
Quick apply
Senior Analyst, Commodity Management & Sourcing
Raytheon —Glenrothes
- Full-time
- Hybrid work
- Bachelor's degree
- Conflict management
Senior Business Change Manager
SSE —Tayside Region
- £59,000 - £89,000 a year
- Full-time
- Agile
- Employee discount
9d
Senior Production Manager
Raytheon —Glenrothes
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Sick pay
Production Director
FWB —Kinross
- Full-time
- Management
- Continuous improvement
- Travel
House Manager (full-time, Mon-Fri)
Ochil Tower School —Auchterarder
- £41,537.60 a year
- Full-time
- Supervising experience
- Team management
- Conflict management
- Annual leave
- Employee assistance programme
10d
Senior Process Technician
Smiths Interconnect —Dundee
- Full-time
- Microsoft Powerpoint
- CAD
- Presentation skills
Quick apply
Installation Foreman - Renewables
All Renewable Energy Ltd —Perth
- £18 - £19 an hour
- Full-time
- Supervising experience
- Continuous improvement
- Travel
Quick apply
Learning Manager
Amazon UK Services Ltd. —Dunfermline
- Full-time
- Bachelor's degree
- Team management
- Psychology
R2R Senior Finance Manager
SSE —Perth
- £59,800 - £114,100 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
1d
Lead FPA Supply
SSE —Perth
- £68,100 - £135,500 a year
- Full-time
- Continuous improvement
- Budgeting
- Leadership
- Employee discount
3d
Procurement Assistant
Gleneagles —Auchterarder
- £31,000 a year
- Full-time
- Data analysis skills
- Hotel
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
10d

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Customer Service Team Leader

Stagecoach -
Perth

Apply Now

Job details

Full-time
£34,056 a year

Qualifications

Stakeholder liaison
Performance management
Continuous improvement
Customer support
Customer interaction
Leadership
Team motivation leadership
Communication skills

Full job description

Salary

£34056

Job Purpose

We’re looking for a passionate and experienced people leader to guide, support and inspire a team of around 14 Customer Engagement Advisors.

In this role, you’ll be at the heart of how we deliver brilliant customer experiences at Stagecoach. Your team will be speaking to customers every day across phone, email, SMS and social media – helping people get the support they need, when they need it.

Your leadership will set the tone. You’ll create an environment where your team feels supported, trusted and motivated to deliver exceptional service – treating every customer as an individual and aiming to resolve queries right first time.

This is a hands-on leadership role where you’ll combine coaching, performance management, and operational oversight with genuine care for your people and customers.

We’re looking for someone with proven experience leading teams in a contact centre or fast-paced customer service environment, who knows what “good” looks like – and is driven to make it even better.

What you’ll be doing

As a Team Leader, you’ll play a key role in shaping both the customer experience and the team culture. You’ll:

Lead and inspire your team

Lead a team of Customer Engagement Advisors to deliver consistently brilliant customer outcomes
Create a positive, inclusive and high-energy environment where people can do their best work
Be a visible, supportive leader who motivates through coaching, feedback and recognition

Build a high-performing culture

Set clear expectations and help your team understand how their work makes a difference
Use 1:1s, coaching and informal conversations to support development and performance
Confidently manage both high performance and underperformance in a fair and supportive way
Recognise and celebrate great work and positive behaviours

Deliver excellent customer outcomes

Ensure your team delivers strong performance across all channels – voice and digital
Support first-time resolution and continuous improvement in customer experience
Use quality monitoring and case reviews to improve standards and consistency

Drive insight and improvement

Work closely with regional operational teams to resolve issues and improve outcomes
Identify trends and recurring customer issues and share insights with senior leaders
Contribute to wider service improvements that make things easier for future customers

Be a key part of the wider business

Build strong working relationships across operations, support teams and stakeholders
Contribute to engagement initiatives and site projects
Help embed a culture of continuous improvement and shared ownership

Working pattern

37.5 hours per week
Shift-based rota covering 08:00 – 18:00, Monday to Sunday (5 days out of 7 on a 5-week rotating pattern)
Shifts are provided in advance
Some flexibility may be required depending on business needs (within working time regulations)

What we’re looking for

We’re particularly interested in people who bring real leadership experience and a strong track record of developing teams in a contact centre or customer service environment.

Essential experience & skills

Proven experience leading teams in a contact centre or multi-channel customer service environment
Strong understanding of contact centre KPIs and performance management
Experience coaching, developing and motivating teams to achieve high performance
Confident managing both informal coaching and formal performance processes
Strong absence and conduct management skills
Ability to work across multiple channels (voice and digital) in a fast-paced environment

Leadership qualities we value

A genuine passion for leading and developing people
Strong communication skills – able to influence, engage and inspire
A clear understanding of what makes a high-performing team
Confidence in handling difficult conversations with fairness and integrity
A proactive, solutions-focused mindset
Commitment to creating a positive, respectful and inclusive team culture

Nice to have

Experience working in extended trading hours / 7-day operations
Exposure to continuous improvement or change projects

What success looks like

Success in this role isn’t just about hitting metrics – it’s about:

A team that feels supported, valued and motivated
Customers who feel listened to and cared for
Strong, consistent service performance across all channels
A culture where people take ownership, improve, and grow
Real insight that helps improve the wider customer experience

Our culture

At Stagecoach, we believe great service starts with great people leadership. We want this to be a place where people feel proud to work, supported to grow, and empowered to make a difference every day.

As a Team Leader, you’ll play a key role in making that happen.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location:

Stagecoach Group Head Office 10 Dunkeld Road Perth PH1 5TW

Apply Now

Refine Your Search

senior quality jobs in perth, sct

Customer Service Team Leader

Welfare Rights Officer - 3 Posts, Pullar House, Perth

Welfare Rights Officer

Community Liaison Officer

Group Operations Manager

Commissioning General Manager

Group Operations Manager

Deputy Manager

Senior Project Manager

Senior Analyst, Commodity Management & Sourcing

Senior Business Change Manager

Senior Production Manager

Production Director

House Manager (full-time, Mon-Fri)

Senior Process Technician

Installation Foreman - Renewables

Learning Manager

R2R Senior Finance Manager

Lead FPA Supply

Procurement Assistant

I want to receive the latest job alerts for senior quality in perth, sct

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