1st line support Work, Jobs in Petworth, Wsx (with Salaries)

Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Technical Support Advisor 2nd Line Telco
Focus Group —Shoreham by Sea
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
IT Support Engineer - 1st Line Application Support
HealthNetConnections Ltd —Aldershot
- From £25,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
Quick apply
2d
IT Support Engineer
Reassured —Cosham
- £30,000 - £32,000 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Registration Support Officer
Surrey County Council —Guildford
- £31,659 a year
- Full-time
- Customer service
- Travel
- Computer skills
- Annual leave
- Employee assistance programme
IT Repairs Engineer
Class Technology Solutions Ltd —Crawley
- £27,000 a year
- Full-time
- Maintenance
- English
- Windows
Quick apply
1st Line Helpdesk Consultant
Trident —Brighton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
2d
Support Services Engineer
Exclusive Networks —Alton
- Monday to Friday
- Hybrid work
- Communication skills
- Free parking
- Work from home
10d
IT Technician Apprentice
QA Apprenticeships —Woking
- £15,600 a year
- Full-time
- Computer literacy
- Driving
- Computer skills
2d
On Site Support Engineer
SmartestEnergy —Worthing
- £30,000 - £35,000 a year
- Hybrid work
- Continuous improvement
Quick apply
Customer Service Advisor
Telecom Acquisitions Ltd. —Horsham
- Full-time
- CRM software
- Free parking
- Employee discount
Quick apply
Choco Kitchen & Warehouse Assistant
Catherine's Originals —Yapton
- £12.71 an hour
- Temporary
- Continuous improvement
- Organisational skills
- Free parking
- Employee discount
Quick apply
Early Help Advisor
Surrey County Council —Woking
- From £30,647 a year
- Hybrid work
- Experience working with children
- Annual leave
- Employee assistance programme
5d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
Children's Residential Worker
Surrey County Council —Guildford
- £31,659 - £33,952 a year
- 12 hour shift
- Experience working with children
- Annual leave
- Employee assistance programme
Customer Advisor - 12 Hours
JoJo Maman Bébé —Horsham
- 12 hour shift
- Sales
- Computer skills
- Annual leave
3d
Mental Health Transport Technician – Havant - Hampshire
Secure 24 Support Ltd —Havant
- From £12.71 an hour
- Overtime
- Employee assistance programme
Quick apply
12d
Teaching Assistant - Graffham CE Infant School
WSCC —Midhurst
- £25,185 - £25,583 a year
- Call to connect
- School

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Trainee IT Support Engineer

Uptime Solutions Ltd
Crawley

Quick apply

Job details

Full-time
£24,000 - £25,000 a year

Qualifications

Technical troubleshooting
Ticket management
Microsoft Office Suite
Windows
Microsoft Office
Analysis skills
Remote access software
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
Application support
Communication skills
Information Technology

Full job description

Job Description:

First Responder Engineer - Initially office-based (first 6-months) and then Hybrid.

What’s this role about?
You will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to problem solve within our fast-paced environment efficiently, you will work with your team to provide market-leading technical support.

Growth is important to us, your role will include being mentored by seniors to develop the skills necessary to progress from First Responder to a 1st line engineer and then to 2nd line. We will also provide support and assistance in obtaining professional certifications.

What will I get up to day to day?
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. This role primarily involves providing telephone support, as well as assisting with IT issues via remote desktop services.

Shift Pattern:

Monday to Friday, 8-hour shift between 7 a.m. and 7 p.m., 4-week rolling pattern. Once in four weeks, you will work a weekend and get days off in lieu of the following week.

What experience do I need?

Have a passion for IT and have a desire to progress into a career within IT Support. You will ideally have some experience either providing basic IT support or having a degree/certification within IT. However, this isn't necessary for the right person, as having a customer-first attitude and a passion for IT will be key.

Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the office.

Your everyday focus will include:

Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
Windows 10/11.
Office 365.
Microsoft Office.
Printers and Scanners.
Various customer applications.
Using our PSA platform to log and respond to support tickets.
Identifying and escalating higher-level issues to a senior engineer.
Being a people person, delivering support in a friendly and positive manner.
Great communication skills, both verbally and in writing will be expected.

Quick apply

Refine Your Search

1st line support jobs in petworth, wsx

Trainee IT Support Engineer

First Line Support / Helpdesk Engineer - Hybrid

Technical Support Advisor 2nd Line Telco

IT Support Engineer - 1st Line Application Support

IT Support Engineer

First Response Engineer - Service Desk - MSP

Registration Support Officer

IT Repairs Engineer

1st Line Helpdesk Consultant

Support Services Engineer

IT Technician Apprentice

On Site Support Engineer

Customer Service Advisor

Choco Kitchen & Warehouse Assistant

Early Help Advisor

1st/2nd Line IT Support Engineer - Farnborough

Children's Residential Worker

Customer Advisor - 12 Hours

Mental Health Transport Technician – Havant - Hampshire

Teaching Assistant - Graffham CE Infant School

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