Key support services team leader Work, Jobs in Pontypool, Tof (with Salaries)

Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
Head of Organisation Development
South Wales Fire and Rescue Service —Llantrisant
- £74,360 a year
- Full-time
- Organisational skills
13d
Barista Maestro
Costa Limited —Cwmbran
- £13.75 - £14.75 an hour
- Full-time
- Fast casual restaurant
- Communication skills
- Employee discount
MRO Customer Support Administrator
Safran —Cwmbran
- Full-time
- Microsoft Excel
- Customer service
- Continuous improvement
- Employee assistance programme
IT Support Team Leader
Redkite Law —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
Quick apply
Estates and Facilities Security Manager
Aneurin Bevan University Health Board —Caerleon
- £50,129 - £57,365 a year
- Full-time
- English
- Paid training
14d
Tesco Colleague - Phone Shops - Pontypool Superstore
Tesco UK —Pontypool
- £13.70 - £14.97 an hour
- Full-time
- Employee discount
1d
IT Support Team Leader
Redkite Solicitors —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
Team Leader
Home Bargains —Blackwood
- £32,032 a year
- Supervising experience
- Leadership
- Store discount
- Annual leave
Quick apply
2d
Operations - Advanced Team Member
Finsbury Food Group —Mamhilad
- Full-time
- Microsoft Office
- Bakery
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
5d
Customer Experience Team Leader
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- IT
- Annual leave
2d
Customer Team Leader
Co-op —Cardiff
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Guest Experience Manager
Forest Holidays —Berry Hill
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
7d
Team Leader
Iceland —Caerphilly
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
Compliance and Continuous Improvement Coordinator
Eco2 Management Services Limited —Cardiff
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
5d
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
12d
Assistant Branch Manager
Travis Perkins —Abergavenny
- Full-time
Team Leader
Poundland —Newport
- £13.21 an hour
- Leadership
- Employee discount
6d
Customer Assistant
Network Rail —Cardiff
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- Employee discount
7d
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply

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key support services team leader jobs near pontypool, tof

Key Support Services Team Leader

PHSGroup -
Caerphilly

Apply Now

Job details

Permanent
£35,000 - £37,000 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Sales

Full job description

Team Leader – Key Support Services

Location: Caerphilly Salary: £35,000–£37,000 + bonus Hours: Full-time, Permanent (Weekdays only)

Are you a confident, energetic leader who thrives in a fast‑paced commercial environment? Do you enjoy bringing people together, driving performance, and delivering exceptional customer experiences? If so, this could be the perfect next step for you.

phs Group is looking for a Team Leader for Key Support Services to lead our Local Account Managers (LAMs) and Internal Account Executives (IAEs). This is a fantastic opportunity to shape how our field and office teams work together, ensuring customers receive the very best support.

About the Role

As Team Leader, you will coordinate field‑based LAM activity, support new business generation through the IAE team, and work closely with Heads of Sector to ensure a seamless, joined‑up approach across the Key Accounts function.

You’ll be the driving force behind resource planning, performance management, and continuous improvement — ensuring our teams are aligned, efficient, and delivering outstanding service.

Key Responsibilities

Coordinate LAM resource to support field surveys, ensuring efficient scheduling across key business hubs.
Work with Heads of Sector and Account Managers to plan and deliver field support where needed.
Align LAM and IAE activity to support new business opportunities.
Allocate new business cases to the IAE team daily.
Foster strong collaboration between field and office teams to deliver a consistent customer experience.
Review gap analysis data and drive sector teams to implement projects supported by IAEs/LAMs.
Lead weekly review meetings with Heads of Sector to track progress, support needs, and feedback.
Use data to identify trends, monitor performance, and create strategic plans to maximise new business.
Drive a high‑performance culture through regular KPI and sales plan management.
Continuously improve sales and support processes to enhance efficiency and customer satisfaction.

About You

We’re looking for someone who brings energy, confidence, and commercial focus to the team. You will be:

An experienced Sales Leader who leads by example and acts as a role model.
Outgoing, self‑motivated, and able to inspire a high‑performance culture.
Calm under pressure but assertive when needed, setting the tone for your team.
Skilled at building relationships with stakeholders at all levels.
Comfortable working in a fast‑paced, dynamic environment.
Open to change and committed to continuous improvement.

If you love motivating people, improving processes, and delivering results, you’ll thrive here.

What We Offer

Competitive salary: £35,000–£37,000 + bonus
Full-time, permanent, office-based role in Caerphilly
Pension & Life Assurance
23 days holiday + bank holidays
Holiday buy & sell scheme
Virtual GP for you and your family
ILM-accredited qualifications (internal & external)
Free onsite parking
Health Assured wellbeing support
Weekday working only, no evenings or weekends

Who We Are

phs Group provides essential workplace services that support the wellbeing of employees and customers. With over 3.6 million service visits each year, we deliver solutions including washroom services, clinical waste disposal, air care, floorcare, compliance testing, industrial workwear, and more.

We are committed to building a diverse and inclusive workforce where everyone can bring their true selves to work. If you require reasonable adjustments during the recruitment process, please let us know.

Apply Now

Refine Your Search

key support services team leader jobs in pontypool, tof

Key Support Services Team Leader

Head of Organisation Development

Barista Maestro

MRO Customer Support Administrator

IT Support Team Leader

Estates and Facilities Security Manager

Tesco Colleague - Phone Shops - Pontypool Superstore

IT Support Team Leader

Team Leader

Operations - Advanced Team Member

Customer Experience Team Leader

Customer Team Leader

Guest Experience Manager

Team Leader

Compliance and Continuous Improvement Coordinator

Customer Service Team Leader

Assistant Branch Manager

Team Leader

Customer Assistant

Helpdesk Manager

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