Digital customer experience administrator Work, Jobs in Prestbury, Chs (with Salaries)

Digital Customer Experience Administrator - FTC
MetroRod Ltd —Macclesfield
- £27,839 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Digital Customer Experience Administrator
MetroRod Ltd —Macclesfield
- £27,839 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Office & Customer Support Administrator
Lundie Electrical Limited —Nantwich
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Continuous improvement
- Accounting
- Work from home
Quick apply
4d
Contract Administrator
Equans —Macclesfield
- From £28,000 a year
- Full-time
- Microsoft Outlook
- Recruiting
- Contracts
- Annual leave
- Employee assistance programme
Bookkeeper / Office Administrator
Disley and High Peak Accountants —Stockport
- £12,480 - £14,144 a year
- Part-time
- Microsoft Word
- Organisational skills
- Front desk
Quick apply
14d
Bookkeeper & Finance Administrator
Kickback Coffee Roasters Ltd —Bollington
- £21 - £25 an hour
- Organisational skills
Quick apply
21h
Validation Administrator
Lanes Group —Great Sankey
- £26,436.80 a year
- Full-time
- Continuous improvement
- Free parking
Quick apply
1d
Part Time Vehicle Administrator
Stratstone —Manchester
- Part-time
- Customer service
- Administrative experience
- Annual leave
- Employee discount
Quick apply
Resource Planning Administrator
Zuto —Manchester
- £28,000 a year
- Hybrid work
- Microsoft Powerpoint
- Data analysis skills
- Analysis skills
Quick apply
Plant Administrator
IES Utilities Group LTD —Manchester
- Customer service
- ERP systems
- Continuous improvement
Quick apply
Support Administrator
Bidfood —Salford
- £26,830 a year
- Monday to Friday
- Organisational skills
- Contracts
- Communication skills
- Employee discount
Quick apply
5d
Digital Workplace Consultant
Beyond —Manchester
- Full-time
- Hybrid work
- Google Suite
- Presentation skills
- Scripting
- Annual leave
- Employee assistance programme
Quick apply
GP Practice Care Navigator/ Administrator
Whitley Road Medical Centre —Manchester
- From £12.71 an hour
- Part-time
- Customer service
- Administrative experience
- Data entry
- Free parking
- Employee discount
Quick apply
5d
TechHub Support Analyst
Ofcom —Manchester
- Full-time
- Continuous improvement
- SharePoint
9d
Senior TechOps Generalist
Octopus Energy Group —Manchester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply
Optimisation Manager Contract
VML —Manchester
- Hybrid work
- Agile
- Analytics
Quick apply
Apprentice Sales Administrator
Bidfood —Salford
- £24,524.37 a year
- Employee discount
Quick apply
1d
Optimisation Manager Contract
VML/WPP Enterprise Solutions —Manchester
- Agile
- Analytics
Quick apply
Healthcare Science Technical Service Manager
The Christie NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- Team management
- Quality control
- Recruiting
ServiceNow Pre-Sales & Assurance Consultant
Methods Business and Digital Technology —Manchester
- Full-time
- Hybrid work
- Business development
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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digital customer experience administrator jobs near prestbury, chs

Digital Customer Experience Administrator - FTC

MetroRod Ltd -
Macclesfield

Quick apply

Job details

Full-time
£27,839 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Stakeholder collaboration
Stakeholder liaison
Mobile applications
Internal department liaison
Continuous improvement
Management reporting
Customer support
Customer interaction
Communication skills
Analytics

Full job description

Digital Customer Experience Administrator
Metro Rod LTD
Tytherington, Macclesfield
Full time, 6 month FTC
37.5 hours per week
Up to £27,839 + benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Role Overview

We are looking for a proactive and customer-focused Digital Customer Experience Administrator. This is an exciting opportunity for someone who thrives in a fast-paced operational environment and enjoys problem-solving, improving processes, and delivering an exceptional customer experience.

Working closely with customers, franchisees, engineers, and internal departments, you will play a vital role in monitoring digital customer portals, supporting operational performance, managing SLA compliance, and driving continuous improvement across the business.

This role is ideal for someone who is highly organised, digitally confident, analytical, and passionate about customer service excellence.

What does it entail?

The Digital Customer Experience Administrator is responsible for delivering an exceptional customer experience for national account customers by proactively managing customer portals, monitoring operational performance, and ensuring KPI and SLA targets are achieved. The role acts as a central point of contact between customers, franchisees, engineers, and internal departments, helping to coordinate service delivery, resolve operational issues, and maintain clear and professional communication throughout the customer journey.

The successful candidate will support franchisees and engineers with digital systems and applications, provide training and guidance on company processes, and produce operational and performance reports to identify trends, risks, and opportunities for improvement. Working closely with Operations, IT, Finance, and Customer Experience teams, the role also focuses on continuous improvement, problem-solving, and implementing solutions that enhance operational efficiency and customer satisfaction across the business.

What do we look for?

The successful candidate will be confident managing multiple priorities, communicating with stakeholders at all levels, and working proactively to solve operational challenges.

Essential Skills & Experience

Proven experience delivering excellent customer service in a fast-paced environment.
Strong organisational and problem-solving skills.
Excellent verbal and written communication skills.
Advanced IT skills including Microsoft Word, Excel, and PowerPoint.
Experience using digital systems, customer portals, or mobile applications.
Ability to analyse data and make informed operational decisions.
Experience supporting or training customers, engineers, or operational teams.
Ability to build strong working relationships with a variety of stakeholders.
Self-motivated with the ability to work independently and use initiative.
Flexible and adaptable approach to work.
Commitment to continuous improvement and customer experience excellence.

Desirable

Experience within franchise operations, operational support, or customer service environments.
Experience producing KPI, SLA, or operational performance reports.
Understanding of field service or national account environments.

Personal Attributes

Confident
Proactive and self-motivated.
Strong problem-solving ability.
Comfortable with having difficult conversations
Adaptable communication style.
Team-oriented with a willingness to support colleagues and franchisees.
Comfortable working with systems, data, and processes.
Adaptable and able to take on additional responsibilities when required.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Company Events
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

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Refine Your Search

digital customer experience administrator jobs in prestbury, chs

Digital Customer Experience Administrator - FTC

Digital Customer Experience Administrator

Office & Customer Support Administrator

Contract Administrator

Bookkeeper / Office Administrator

Bookkeeper & Finance Administrator

Validation Administrator

Part Time Vehicle Administrator

Resource Planning Administrator

Plant Administrator

Support Administrator

Digital Workplace Consultant

GP Practice Care Navigator/ Administrator

TechHub Support Analyst

Senior TechOps Generalist

Optimisation Manager Contract

Apprentice Sales Administrator

Optimisation Manager Contract

Healthcare Science Technical Service Manager

ServiceNow Pre-Sales & Assurance Consultant

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