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Junior Project Support Officer

Mprove
Remote

Quick apply

Job details

Permanent | Full-time
£24,420 - £26,000 a year
7 days ago

Benefits

Company pension

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Project coordination
Microsoft Office
Administrative experience
Numeracy
Data entry
IT
Communication skills

Full job description

Job Title

Junior Project Support Officer (Administrative Support)

Working Hours

37.5 hours per week with opportunity to agree a working pattern that supports study or other commitments, subject to business need and service requirements.

Location / Working Model
Remote/home-based role, with attendance at online meetings as required. The postholder must be able to work effectively in a remote team environment and maintain regular communication with colleagues.

Reports To

Senior Team Lead

Pension

Pension arrangements will be applied in line with statutory auto-enrolment requirements and company pension arrangements

Purpose of Role

The role will deliver essential administrative and pathway coordination tasks, ensuring accurate data management, timely processing of documentation, and smooth day-to-day operational running.

This is an entry-level role designed to provide structured administrative support across Mprove’s consultancy projects, while offering the postholder development, supervision and exposure to project coordination in a health and care consultancy environment.

Supervision and Development
The postholder will receive appropriate supervision, guidance and training to support them in developing administrative, project coordination and information governance skills.

Key Duties

Core Administrative Support (Primary Focus)

Upload returned assessments and documentation onto clinical systems
Maintain and update Microsoft Excel caseload trackers (e.g. activity logs, status trackers, action logs)
Email communication with Clinical Leads attaching documents to be Quality Assured (QA)
Complete and issue outcome letters using standard templates
Maintain accurate records and filing systems

Data & Information Management

Ensure all records are accurate, up-to-date, and consistently maintained
Check data for completeness and escalate inconsistencies
Support basic reporting by extracting and organising information

Team Support

Provide general administrative support to the wider team
Prepare standard documents and templates
Support coordination of routine project activities

Stakeholder Coordination

Chase outstanding information (e.g. assessments, responses)
Send reminders and follow-ups to stakeholders
Respond to routine queries in a professional manner

Compliance & Governance

· Handle personal and sensitive information in accordance with UK GDPR & confidentiality requirements

Adhere to internal processes and quality standards
Ensure documentation is stored in line with governance procedures

Essential Criteria (Key Skills)

· Good literacy, numeracy and IT skills.

· Confident use of Microsoft Office (particularly Outlook, Word and Excel)

Accurate data entry and strong attention to detail.

· Professional written communication skills.

Clear written communication and professional email skills.
Strong organisation and ability to prioritise workload.
Ability to follow processes, templates and escalation routes.
Reliable, proactive and willing to learn.
Able to work effectively as part of a remote team.
Understanding of confidentiality and willingness to complete required training.

Desirable Criteria

Previous administrative, customer service or office-based experience.
Experience maintaining trackers, logs or records.
Interest in project support, administration or health and care services.

Key Relationships

Senior Team Lead
Operational Manager
Project Leads
Administrative colleagues

Pay: £24,420.00-£26,000.00 per year

Work Location: Remote

Quick apply

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