Service team lead Work, Jobs in Retford, Ntt (with Salaries)

Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
13d
IT Support Team Leader
LCS IT Solutions Ltd —Lincoln
- £30,000 - £34,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Free parking
Quick apply
European Logistics Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- In-person
- Annual leave
Quick apply
Supercluster Coordination Lead
STEP —Retford
- From £51,317 a year
- Full-time
- Hybrid work
- Engineering
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Clinical Governance Lead
ADHD 360 —Lincoln
- £52,000 a year
- Full-time
- Hybrid work
- Management
- SQL
- IT
- Annual leave
- Employee assistance programme
Quick apply
10d
Clinical Referral Co-ordinator
ADHD 360 —Lincoln
- £49,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
2d
General Manager
Bounce Central UK —Lincoln
- £36,000 - £38,500 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
- Employee discount
Quick apply
3d
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
HMP Ranby - Anglican Ordained Priest
Ministry of Justice —Retford
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
Head of Control & Planning
HTG-UK —Lincoln
- £60,000 a year
- Full-time
- Management
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
10d
Associate Specialist Finance Broker
Real Finance —Barlborough
- Full-time
- Hybrid work
- Sales
- Basic maths
- Financial services
- Sick pay
Quick apply
10d
Head of Control and Planning
Health Transportation Group UK LTD —Lincoln
- £60,000 a year
- Full-time
- Management
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
4d
Head of Revenues and Benefits
West Lindsey District Council —Gainsborough
- £61,101 - £64,553 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Work from home
Quick apply
Internal Sales Administrator
Lincoln Polythene Ltd —Lincoln
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Sheffield Cycling 4 All Cycle Engagement Lead
Disability Sheffield —Sheffield
- £23,429.08 a year
- Part-time
- Hybrid work
- Supervising experience
- Project management
- Leadership
Quick apply
10d
Specialist Support Lead
The Sheffield College —Sheffield
- £40,746 - £47,578 a year
- Full-time
- Mentoring
- School
- Free parking
- Annual leave
11d
Lead Planner
STEP —Retford
- £51,317 a year
- Full-time
- Hybrid work
- PMP
- Engineering
- Project management
- Annual leave
- Employee assistance programme
Quick apply
HMP Ranby - Business Administrator
Ministry of Justice —Retford
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
2d
Home Energy Advisor (12-month fixed-term contract)
M Group —Sheffield
- £31,373 a year
- CRM software
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
12d
Maintenance Supervisor
OCS Group —Lincoln
- Management
- Maintenance
- Leadership
Quick apply

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Service Delivery Manager

Link Integrated Security Solutions Limited
Mansfield

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year
13 days ago

Benefits

Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Customer service
Data analysis skills
Microsoft Office
Project management
Leadership

Full job description

Head of Service Delivery

Salary: £45,000 - £55,000 + Bonus + Company Vehicle/Car Allowance

Location: Mansfield

Reporting to: Managing Director

This isn’t just another Service Manager role.

We’re looking for someone who wants to build something.

Someone who enjoys improving businesses, developing great people and creating a service operation that customers genuinely recommend.

You’ll inherit a solid team, an established customer base and the opportunity to influence how the business grows over the next few years.

If you’re motivated by improving performance, building culture and delivering exceptional customer experiences, not simply keeping the wheels turning, we’d love to hear from you.

About the Role

As Head of Service Delivery, you’ll lead our entire service function across maintenance, reactive call-outs and small works.

You’ll be responsible for ensuring our engineers have everything they need to deliver an outstanding customer experience whilst continually improving operational efficiency, profitability and team performance.

This is a highly visible leadership position reporting directly to the Managing Director, giving you the opportunity to shape strategy, influence investment decisions and play a significant role in the future growth of the business.

Must have

a minimum of 10 years' hands-on experience across multiple disciplines including fire detection, intruder alarms, CCTV, access control and associated life safety systems.

What You’ll Be Responsible For

Leading a High-Performing Service Operation

You’ll take ownership of the day-to-day delivery of our service department, ensuring customers receive consistently outstanding levels of service whilst maintaining operational excellence.

You’ll continually improve:

SLA performance
First-time fix rates
Engineer utilisation
Response times
Customer satisfaction
Service profitability

Building an Exceptional Team

Our engineers are the heart of our business.

You’ll recruit, develop, coach and inspire a team that enjoys coming to work, takes pride in what they do and delivers consistently high standards.

You’ll create a culture built around:

Accountability
Continuous improvement
Collaboration
Professional development
Recognition

Delivering Outstanding Customer Relationships

You’ll build trusted relationships with key customers, become the senior point of escalation when needed and work proactively to improve retention and customer satisfaction.

You’ll regularly review performance with customers, identify opportunities for improvement and work alongside our commercial teams to strengthen long-term partnerships.

Driving Commercial Performance

You’ll understand that exceptional service and commercial success go hand in hand.

You’ll monitor service performance, control operational costs, improve efficiency and identify opportunities to grow recurring revenue whilst maintaining exceptional customer service.

Providing Technical Leadership

You’ll support our teams with your technical expertise across:

Fire Detection & Alarm Systems
CCTV
Access Control
Intruder Alarms
Emergency Voice Communication
Electronic Article Surveillance

You’ll also champion new technology, modern service systems and continuous innovation.

About You

You’ll probably already be leading a successful service department within the Fire & Security sector and now be looking for a role where you can genuinely influence the future of a business.

You’ll bring:

Proven leadership experience within Fire & Security
A track record of improving operational performance
Strong commercial awareness
Experience managing KPIs and service delivery
Excellent customer relationship skills
The ability to lead, motivate and develop people
Strong technical understanding of fire and security systems
A proactive mindset with a passion for continuous improvement

What Success Looks Like

Within your first 12 months you’ll have:

Improved service KPIs across the business
Increased customer satisfaction
Reduced reactive issues
Improved engineer engagement and retention
Increased operational efficiency
Enhanced profitability
Introduced new ideas, systems and improvements
Become a trusted member of the senior leadership team

What We Offer

£45- £55,000 basic salary
Annual performance bonus
Company vehicle or car allowance
Pension
Ongoing professional development
Modern systems and technology
A genuine opportunity to shape the future of the business
Clear progression towards Operations Director

Pay: £45,000.00-£55,000.00 per year

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

service team lead jobs in retford, ntt

Service Delivery Manager

IT Support Team Leader

European Logistics Coordinator

Supercluster Coordination Lead

Clinical Governance Lead

Clinical Referral Co-ordinator

General Manager

Customer Service Team Leader

HMP Ranby - Anglican Ordained Priest

Head of Control & Planning

Associate Specialist Finance Broker

Head of Control and Planning

Head of Revenues and Benefits

Internal Sales Administrator

Sheffield Cycling 4 All Cycle Engagement Lead

Specialist Support Lead

Lead Planner

HMP Ranby - Business Administrator

Home Energy Advisor (12-month fixed-term contract)

Maintenance Supervisor

I want to receive the latest job alerts for service team lead in retford, ntt

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